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Added 2 mins ago
Coordinateur Outillage / Tooling Coordinator
Airbus Aircraft
Montreal, QC
Full-time
Added 2 mins ago
Bilingual ADP Sales Manager
Sun Life Québec
Quebec, QC
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
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Director of Business Development (Vancouver)
Boast Capital LP
Vancouver, BC
Bachelor’s degree or equivalent experience, with the ability to quickly grasp technical and financial concepts
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Controller
TO LIVE
Toronto, ON
$90,000 to $105,000 CAD / year
Full-time
Reporting into the Director of Finance, this position is responsible for financial & business database management, including budget management, all government and City reporting, external…
Added 4 mins ago
Office Coordinator
Corrpro Canada Inc
Edmonton, AB
Full-time
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Added 4 mins ago
Centre Manager - Barrhaven Center
The Muslim Association of Canada
Ottawa, ON
$70,000 to $90,000 CAD / year
Full-time · Contract · Temporary
- Manage all Centre expenditures and revenues, and provide monthly financial reports to the Head Office.
Added 4 mins ago
Accounts Receivable Coordinator - MAC Head Office
The Muslim Association of Canada
Mississauga, ON
Full-time · Contract · Temporary
The Accounts Receivable Coordinator plays a key role in ensuring accurate donation processing, financial reconciliation, and donor data management. Reporting to the Accounting Manager, this…
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Account Payable Coordinator
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Mississauga, ON
Full-time · Contract · Temporary
Compile, analyze, and reconcile financial accounts
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Accountant
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Surrey, BC
$60,000 to $75,000 CAD / year
Full-time
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Added 4 mins ago
Remarketing Specialist
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
Full-time
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial…
Added 4 mins ago
Development, Winter 2027 - Vancouver (Co-op/Internship) - 4 Months
QuadReal Property Group
Vancouver, BC
Full-time
Create and maintain detailed financial models for development projects, including multi-family residential (rental and condominium), industrial, retail and office property types
Added 4 mins ago
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
Full-time
J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.
Added 4 mins ago
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
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…investments, recognized by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the…
Added 4 mins ago
Global Compensation Specialist
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
Full-time
…and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the…
Added 4 mins ago
B2B Marketing Manager - Business Development
123Dentist
Toronto, ON
$95,000 to $120,000 CAD / year
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Build and nurture lead sources beyond direct campaigns, including practice-transition brokers, accountants, financial advisors, dental associations, study clubs, and a peer-referral program…
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Client Financial Services Agent
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As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
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Advisory Agent, Member and Client Experience
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…to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide…
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Adhere to current policies, practices and standards as well as to the various laws governing the distribution of financial products and services.
Added 4 mins ago
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Strata Manager
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…handle day-to-day operational, maintenance, administrative, and financial management for the properties within your portfolio. Responsibilities of this position may include, but are not…
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Volumetric Accounting Analyst
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Added 17 mins ago
Investment Associate
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Ottawa, ON
Full-time
…and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our…

Customer Experience Associate

AB, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 30, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

Work Location:

Edmonton, Alberta, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking products. Identify customer needs to recommend appropriate solutions and resolve concerns according to standard operating procedures.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem solving
Time management
Organizational skills
MS Office
Detail oriented
Relationship building
Conflict resolution
Administrative skills

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Regulatory Compliance
Code of Conduct
Retail Banking
Commercial Banking

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