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Added 19 mins ago
Personal Banker - Yarmouth
TD
Yarmouth Indian Reserve No. 33, NS
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 19 mins ago
Customer Service Representative, Investors Edge - 6 Months Contract
CIBC
Toronto, ON
Full-time
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find…
Added 19 mins ago
Customer Service Representative, ISI Contact Center - Bilingual
CIBC
Montreal, QC
Full-time
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find…
Added 19 mins ago
Mobile Financial Services Representative
CIBC
Boucherville, QC · Brossard, QC · Candiac, QC · Saint-Bruno, QC
Full-time
…Investor’s Edge, registered products) within the scope of the agreed product mix with Costco. You’ll refer clients for non-deposit account advice and servicing conversations to the…
Added 19 mins ago
Client Engagement Representative
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
Full-time
Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a…
Added 19 mins ago
Associate Relationship Manager, Business Banking (Toronto/ GTA)
CIBC
Vaughan, ON
Full-time
…or approving any financial transaction or completion of any product sales. Follow established bank policies, procedures, guidelines, practices and required documentation; complete all risk…
Added 19 mins ago
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Toronto, ON
Full-time
Product knowledge - Be an expert in CIBC’s comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
Added 19 mins ago
Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract
CIBC
Toronto, ON
Full-time
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find…
Added 19 mins ago
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
Full-time
Product knowledge - Be an expert in CIBC’s comprehensive financial product offerings. Keep up to date with both new and existing solutions, and maintain an ongoing learning mindset.
Added 1 hour ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
Act as the analytics owner of the marketing data stack - Salesforce, marketing automation, and downstream warehouse tables - partnering with Marketing Ops and Data Engineering on data…
Added 1 hour ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
Serving as the hands-on technical owner of our marketing technology stack - Marketing Automation Platform (Marketo) and the surrounding tools (webinar/event platforms, enrichment and ABM…
Added 1 hour ago
Solution Architect / Senior Solution Architect - PubSec - Canada
Salesforce Partner Canada
Toronto, ON
Full-time
…C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft…
Added 1 hour ago
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
Full-time
Data Foundation Account Executive (Quarterback / Prime AE): You are the overall account owner and leader of the backend data strategy. Carrying a dual-product quota across MuleSoft and…
Added 2 hours ago
Customer Service Representative, ISI Contact Center - Bilingual
CIBC
Montreal, QC
Full-time
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find…
Added 3 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
Full-time
…opening after completing a full design-build project with an owner is…
Added 4 hours ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
5+ years of experience as a Business Analyst, Data Analyst, or Product Owner within Wealth Management, Asset Management, or Capital Markets.
Added 4 hours ago
Customer Experience Associate - Spanish and/or Japanese Language Skills an Asset
TD
Vancouver, BC
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 4 hours ago
Personal Banker Trainee
TD
Sudbury, ON
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 4 hours ago
Personal Banker - Truro
TD
Truro, NS
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 4 hours ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 4 hours ago
Sr. Specialist – Mainframe & Compute Platform Governance
Canadian Tire Corporation
Toronto, ON
Full-time
The Sr. Specialist – Mainframe & Compute Platform Governance serves as the enterprise technical owner for CTC's compute platforms, including IBM Mainframe (z/OS), AIX, IBM iSeries, IBM NOI,…
Added 5 hours ago
IT Product Owner (PO)
Leons Furniture Limited
Toronto, ON
The product owner acts as the primary liaison between Business Units and Information Technology. This role focuses on understanding organizational structure, operations, and strategic…
Added 5 hours ago
Global Delivery Manager (IT- SaaS)
Equisoft
Montreal, QC · HYBRID - Montreal, Canada
Full-time
…Delivery Manager and works closely with Project Manager and Product Owner. The incumbent manages end-to-end execution of concurrent carrier engagements, ensuring efficient resource…
Added 6 hours ago
Full-Time Liquor Clerk II
Co-op
North Battleford, SK
Full-time
Co-op is a different kind of business; being member-owned means that any profits are returned to our members and stay in the local economy. If you are a member, then you’re an owner.
Added 6 hours ago
Personal Banking Associate Trainee
TD
Red Deer, AB
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 2, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative skills and proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Relationship Management
Retail Banking
Personal Banking
Commercial Banking
Client Relations
Operational Excellence

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