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Added 11 mins ago
Regulatory Compliance Associate
Pacific Smoke International Inc
Markham, ON
$55,000 to $62,000 CAD / year
Regulatory Compliance Associate (Bilingual -Mandarin Speaking)
Added 11 mins ago
Manager, Partnerships (one-year contract)
Windmill Microlending
Toronto, ON
$80,000 to $85,000 CAD / year
…beneficial services or products for our clients. Reporting to the Associate Director, Partnerships, the role is a key strategic contributor to Windmill’s broader Partnerships department, as…
Added 11 mins ago
Associate- Recovery Services (Litigation)
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Added 11 mins ago
Patent Coordinator
Gowling WLG
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Preparing and finalizing patent application filing materials for filing in the Canadian Intellectual Property Office (CIPO) and the United States Patent Office (USPTO).
Added 26 mins ago
Automotive Technical Coordinator - 24 Month Contract/Acting
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
Full-time
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Added 26 mins ago
Warehouse Associate
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$19 to $21 CAD / hour
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Added 26 mins ago
Associate Dentist - Vivo Dental (Currie Burracks)
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Calgary, AB
Part-time
As an Associate Dentist in Canada, you will play a critical role in delivering high-quality dental care to a diverse patient population. Your primary objective will be to diagnose, treat,…
Added 26 mins ago
Associate Dentist - Regina Lakeview Dental Centre
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Added 40 mins ago
Investment Associate
RBC Dominion Securities
Ottawa, ON
Full-time
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Added 40 mins ago
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Added 41 mins ago
Assoc Insurance Advisor II
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Added 41 mins ago
Senior Associate, Recruiting (12-Month Contract)
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161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Recruiting (12-Month Contract)
Added 41 mins ago
BLE Senior Software Engineer/Developer
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You’ll be part of something big. Every associate is encouraged to think big and share their ideas, which is why our office supports an open-door policy. We’re continuing to grow year over…
Added 56 mins ago
(CAN) Modular Team Associate
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Setting modular Home Office Bought Features and merchandising non basic items.
Added 56 mins ago
Loss Prevention Store Security Agent
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$37,590 to $52,626 CAD / year
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Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 57 mins ago
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Added 1 hour ago
Veterinary Technician Neurology, Alta Vista Specialty & Emergency Veterinary Centre
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VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have…
Added 1 hour ago
Personal Banking Associate Trainee
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…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 1 hour ago
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Added 1 hour ago
Temporary Fashion Associate - Reitmans Market Mall Calgary
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Added 1 hour ago
Temporary Fashion Associate - Oshawa Centre
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…together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at rw-co.com. We’re powered by a team of creative,…
Added 2 hours ago
Customer Experience Associate
TD
Vancouver, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Pharmacy Technician -M Pharmacy
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Membership with the Canadian Associate of Pharmacy Technicians (C.A.P.T) is an asset

Customer Experience Associate

Vancouver, BC, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 30, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

Work Location:

Vancouver, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Banking solutions
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
MS Office
Word
Excel
Outlook
Transaction Processing
Customer Relations
Operational Excellence
Compliance
Code of Conduct
Professional Development
Teamwork

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