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Added 7 mins ago
Senior Business Intelligence Analyst
Metergy Solutions
Toronto, ON
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that…
Added 7 mins ago
Customer Experience Associate - East Point Way
TD
Saint John, NB
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 21 mins ago
Senior Business Intelligence Analyst
Metergy Solutions
Toronto, ON
$73,000 to $85,000 CAD / year
Full-time
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that…
Added 21 mins ago
SAP Callidus Consultant (ICM)
Tata Consultancy Services
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Collaborate with business stakeholders, sales operations, finance, and IT teams to ensure accurate commission processing.
Added 21 mins ago
Accounts Payable Manager
Swim Recruiting
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$95,000 to $110,000 CAD / year
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Post-secondary diploma or degree in business administration, finance or related discipline is preferred
Added 21 mins ago
Security Engineer
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…SOC 2 Type II, HIPAA, and potentially other frameworks as the business…
Added 22 mins ago
Manager, Portfolio Analytics & Insights
Scotiabank
Toronto, ON
Partner with stakeholders across Product, Finance, Collections, and Strategy teams to support initiatives such as:
Added 22 mins ago
Senior Financial Analyst
Scotiabank
Toronto, ON
…operational support to Commercial Banking and Canadian Banking Finance. The position contributes to strategic decision-making, business performance management, and the integrity of…
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Full-time
…documentation, governance, and accountability. You'll work closely with business, risk, compliance, information security, and executive stakeholders to ensure solutions are delivered…
Added 22 mins ago
Manager, AI Risk & Compliance
Canadian Tire Corporation
Toronto, ON
Full-time
AI adoption scales responsibly with confidence from business and governance stakeholders.
Added 22 mins ago
Data Scientist
Stripe
Toronto, ON
We're looking for a variety of Data Scientists to partner with the Product, Finance, Payments, Security, Risk, Growth, and Go-to-Market teams. You'll work closely with a specific part of…
Added 22 mins ago
Senior Financial Analyst
Regional Municipality of Peel
Brampton, ON
Other
As a Senior Financial Analyst, Human Services Finance Business Partner (FBP) you will provide strategic financial advice and support to Human Services leadership that enables them to…
Added 22 mins ago
Personal Lines Account Manager, Retail
HUB International
Leamington, ON
Full-time
…high-performing team. You’ll take ownership of an established book of business, backed by a supportive leadership team and a collaborative, people-first…
Added 22 mins ago
Commercial Lines Account Manager, SME
HUB International
Toronto, ON
Full-time
…Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys…
Added 22 mins ago
Multi - Asset Trading Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 22 mins ago
Director, Information Technology and Digital Transformation
OSL Retail Services Inc
Mississauga, ON
Other
Partner with business leaders to identify automation opportunities that improve productivity, reduce manual effort, and enhance data quality.
Added 37 mins ago
Head of Revenue Operations
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Full-time · Remote
This role will collaborate directly with Sales, Marketing, and Finance teams to determine change to GTM strategy & planning, implement performance metrics and influence alignment of all…
Added 37 mins ago
Solutions Engineer, Mid Market (Canada)
Motive
Canada
…outcomes for Motive’s Mid Market customers and prospects. You’ll partner closely with Account Executives to shape deal strategy, deliver compelling product demonstrations, and act as a…
Added 51 mins ago
Program Director
Tata Consultancy Services
Toronto, ON
Full-time
Ensure alignment across Engineering, Operations, Construction, IT, Finance, Procurement, Vendor, and Partner organizations to achieve program objectives.
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Senior Accountant
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Partner with Operations and our overseas finance team on invoice matching, cost updates, and periodic cycle counts.
Added 51 mins ago
Senior Manager, Talent Acquisition
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Full-time
Partner with HR, Finance, Talent Management, Learning and Development, Technology, Communications, and operating-company stakeholders to execute shared priorities.
Added 51 mins ago
Senior Financial Reporting Analyst
RecruitPod Canada Inc.
Mississauga, ON
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Reporting to the Vice President, Finance & Accounting, the Senior Analyst, Financial Reporting will join and designated CPA supporting a broad and evolving finance mandate. This role is…
Added 51 mins ago
Multifamily Systems & Operations Lead - Management Analyst 4
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Added 51 mins ago
Financial Controller
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CPA designation with 5+ years of progressive accounting and finance experience, ideally within a growing business; experience in a digital marketing or professional services environment is…
Added 51 mins ago
Finance Manager
Hireboss
Toronto, ON · North York, ON
$100,000 to $150,000 CAD / year
Full-time
This is an opportunity to work directly alongside a highly experienced CFO and gain exposure to strategic finance, executive decision-making and the broader business.

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 6, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns according to standard procedures.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Planning
Time management
MS Office
Word
Excel
Outlook
Communication
Detail oriented
Problem solving
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Transactions
MS Office
Word
Excel
Outlook
Administration
Customer Service
Retail Banking
Relationship Management
Operational Excellence
Compliance
Code of Conduct

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