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Added 8 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
TD
Gatineau, QC
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 23 mins ago
Director, Enterprise Security & IT
Klue
Remote, Canada
$155,000 to $200,000 CAD / year
Full-time · Remote
…alongside an Engineering org that already builds and runs our product…
Added 38 mins ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
…Specialist. Reporting to the Quality Manager, this role is the site owner of all Process Validation, Equipment Control, and Preventive Maintenance Programs, and keeps those programs in a…
Added 1 hour ago
Water Consultant
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
Full-time
Execute Culligan’s proven sales presentation process while completing the full product demonstration with every potential customer.
Added 1 hour ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Act as internal product owner for employee expense applications, gathering requirements and coordinating enhancements with IT and risk teams
Added 1 hour ago
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
Customer Experience Associate - Elizabeth Avenue
TD
St. John's, NL
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
Growth Analyst - Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…works at the intersection of data, customer behaviour, and product performance to identify where friction is affecting the client experience, where opportunities exist, and what changes can…
Added 1 hour ago
National Retail and Accountant Channel Manager
Sage
Vancouver, BC
Full-time
…business partner ecosystem. Acting as the primary commercial owner for national retailers, distributors, and medium-sized accounting firms, this role manages account strategy, performance,…
Added 1 hour ago
Enterprise Account Executive (AI Native and Emerging Tech)
Elastic
Toronto, ON
$103,200 to $163,300 CAD / year
Full-time
In this role, you will be the primary owner of a high-velocity, high-growth territory targeting companies building cutting-edge AI products, LLM-powered applications, vector search…
Added 2 hours ago
Client Services Sr Account Specialist
Yahoo
CA - Canada
Full-time
Lead a portfolio of accounts, operating as a “small business owner” to grow clients’ business.
Added 2 hours ago
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Customer Experience Associate - Repentigny
TD
Repentigny, QC
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Customer Experience Associate (Spanish, Korean and/or Mandarin Language Skills an Asset)
TD
Toronto, ON
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Senior Product Designer
Float
Remote, Canada
Full-time · Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 2 hours ago
Business Analyst / Scrum Master
Aptino, Inc.
Quebec, QC
Contract
Support Product Owners with backlog prioritization.
Added 2 hours ago
Learning Ecosystem Support Specialist
Canadian Red Cross
Canada
Full-time
Interact with Product Owner, D2L Technical Advisor Manager (TAM) and internal Technology Group team to validate product software issues and assist in their resolution.
Added 2 hours ago
Manager, IT - ERP Master Data Products
Kraft Heinz
Toronto, ON
Full-time
The Finance Product Owner leads application development and support for Finance Master Data Governance solutions, with primary accountability for MDG-F objects including GL Accounts, Cost…
Added 2 hours ago
AI Product Owner
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We’re hiring an AI Product Owner in our AI Solutions engineering team. You are the engagement lead for affiliate and FG…
Added 2 hours ago
Personal Banking Associate Trainee
TD
Abbotsford, BC
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Customer Experience Associate - Lunenburg
TD
Lunenburg, NS · Bridgewater, NS
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Customer Experience Associate - Bridgewater
TD
Bridgewater, NS
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Personal Banking Associate - Drummondville (18.75 hours)
TD
Drummondville, QC
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Senior Manager, TMX Information Processor
TMX Group
Toronto, ON
Full-time
…innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 2 hours ago
Product Owner (Field Services)
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…

Customer Experience Associate

Oakville, ON, Canada

Job type: Part-time
Apply by: Oct 6, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Oakville, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative, organizational, and communication skills with proficiency in MS Office.

Skills

Customer service
Financial transactions
Relationship building
Communication
Problem solving
Administration
Organizational skills
Time management
MS Office
Detail oriented
Banking solutions
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Transactions
MS Office
Word
Excel
Outlook
Administration
Relationship Management
Retail Banking
Compliance
Ethics
Operational Excellence
Client Facing

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