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Added 8 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 8 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 8 mins ago
Administrative Associate
Quantum Management Services Ltd.
Toronto, ON
$27 to $29 CAD / hour
Temporary
Our client, a well-established organization in Downtown Toronto, is seeking an organized and detail-oriented Administrative Associate.
Added 8 mins ago
Security Concierge Supervisor
FirstService Residential Canada
Toronto, ON
Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 8 mins ago
Senior Graphic Designer
Three Ships
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
Employment Location: Hybrid (candidates must be available to work from the Toronto, ON office 2x weekly in order to apply).
Added 8 mins ago
Warehouse Team Lead
MacDonald Search Group
Markham, ON
$70,000 to $75,000 CAD / year
Full-time
Previous Team Lead, Lead Hand, Senior Warehouse Associate or comparable leadership experience.
Added 9 mins ago
VISUAL PRESENTATION ASSOCIATE
Boutique La Vie En Rose
Rosemère, QC
Respecting and applying the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
AB · EDMONTON, AB
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
MERCHANDISE ASSOCIATE
Boutique La Vie En Rose
Belleville, ON
Respect and apply the policies and procedure of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Kamloops, BC
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
Executive Coordinator
University of Alberta
Edmonton, AB
Full-time
The Executive Coordinator (EC) to the Associate Vice President (AVP) of Shared Services (ShS) plays a pivotal role in providing high-level administrative and operational support to the…
Added 9 mins ago
Senior Project Manager
University of Alberta
Edmonton, AB
Full-time
…priorities. Operating within the Enterprise Project Management Office (EPMO), this role ensures that enterprise-wide projects are planned, executed, and delivered on time, within scope, and…
Added 37 mins ago
Project Coordinator
Xodus Travel Services Inc.
Windsor, ON
$55,000 to $70,000 CAD / year
Full-time
A college diploma or bachelor’s degree in business administration or a related field. CAPM (Certified Associate in Project Management) or similar training is an asset
Added 38 mins ago
Associate Group Underwriter
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
Are you interested in building a career in risk assessment, pricing, and Group Benefits? As an Associate Group Underwriter, you’ll evaluate risk, analyze pricing opportunities, and help…
Added 38 mins ago
Seasonal Sales Associate
Under Armour
St. John's, NL
Join our team during the busiest seasons and make a big impact! As a Seasonal Sales Associate, you’ll deliver exceptional customer service, drive sales, and help keep the store clean and…
Added 54 mins ago
Optical Associate
BonLook
Ottawa, ON
Full-time
…exceptional skills and experience and join us as an Optical Associate to fill an existing…
Added 54 mins ago
Customer Success Associate
Aphex
Remote, Canada
Full-time · Remote
Customer Success Associate, North America Hub
Added 54 mins ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Internally this role is titled Associate Director, Revenue Operations*
Added 54 mins ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Internally this role is titled Associate Director, Revenue Operations*
Added 54 mins ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Internally this role is titled Associate Director, Revenue Operations*
Added 54 mins ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Internally this role is titled Associate Director, Revenue Operations*
Added 54 mins ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Internally this role is titled Associate Director, Revenue Operations*
Added 54 mins ago
Fashion Associate (Part time) - Bayshore Shopping Centre
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
Fashion Associate (Part time) - Bayshore Shopping Centre
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
Temporary Fashion Associate - RW&CO
RCL - Reitmans Canada Ltd/Ltée
Toronto, ON
Part-time
…together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at rw-co.com. We’re powered by a team of creative,…

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 8, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The associate will process financial transactions such as deposits and withdrawals while providing advice on banking products to customers. They are responsible for resolving customer concerns and achieving business goals by promoting appropriate banking solutions.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Financial transactions
Customer service
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Detail oriented
Problem solving

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Retail Banking
MS Office
Word
Excel
Outlook
Client Relations
Operations
Compliance
Code of Conduct
Professional Development
Teamwork
Administration

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