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Added 1 hour ago
M
Full Time - MEC Advisor (Downtown Location)
MEC
AB · Edmonton, AB
- Full-time
MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new…
Added 1 hour ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
…determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as…
Added 1 hour ago
CP
Quality Assurance Supervisor
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
Strathroy, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad…
Added 1 hour ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
Strathroy, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad…
Added 1 hour ago
CP
Process Technician
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
…determined by the Alliance of Credential Evaluation Services of Canada (ACESC) such as…
Added 1 hour ago
CP
Lab Analyst
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
Strathroy, Ontario is one of two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad…
Added 1 hour ago
AH
Service Worker I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…882-bed facility and the largest, busiest hospital in Western Canada serving a population that spans one-third of the country’s land mass. As a leader in specialized care, research, and…
Added 2 hours ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity…
Added 2 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…The HR/LR Consultant will exercise independent judgment and initiative in determining and recommending courses of actions when dealing with a full range of employee and labour relations…
Added 2 hours ago
CL
Actuarial Analyst/Associate
Canada Life
Toronto, ON
- Full-time
We offer a friendly, supportive work environment, one that rewards initiative and commitment. As an insurance and financial services leader, we know the requirements for obtaining your…
Added 2 hours ago
MM
Warehouse Supervisor: two-year contract (Sunday-Wednesday or Wednesday-Saturday, 4:30pm-3am)
Mohebi Martin Brower Logistics LLC
New Westminster, BC
- Contract
Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for…
Added 4 hours ago
B
Personal Banking Associate
BMO
Granby, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 5 hours ago
DW
Team Lead - Receiving
Durabuilt Windows & Doors
AB
- Full-time
Durabuilt Windows & Doors has been a leader in the manufacturing industry for over 30 years, evolving from a small family business into one of Western Canada’s largest privately held…
Added 5 hours ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 5 hours ago
T
Customer Experience Associate - Korean and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 5 hours ago
TR
Global People Systems Analyst
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $76,000 to $94,000 CAD / year
- Full-time
Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities.
Added 5 hours ago
D
Échelon 4 - Analyste
Deloitte
Toronto, ON
- Full-time
Deloitte Canada est à la recherche d’un ou d’une analyste de la gestion des risques et de la qualité, Rotation des associés pour un contrat de 18 mois. La personne retenue sera chargée…
Added 6 hours ago
ME
Full Time - MEC Advisor (Downtown Location)
Mountain Equipment Company
Edmonton, AB
- Full-time
MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new…
Added 6 hours ago
CG
Supervisor Full Time
Compass Group Canada
Kingston, ON
- Full-time
…successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food…
Added 6 hours ago
SI
AVP, Claims, Mid - Market & Specialty
Sovereign Insurance
Toronto, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
…indemnity settlement and consistent technical quality across Canada. As a senior Claims leader, the AVP will set and champion claims standards, provide direction on complex and sensitive…
Added 6 hours ago
Project Manager
AlayaCare
Toronto, ON
With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early…
Added 7 hours ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
…and lead cross-functional teams on your account(s); and be a leader and active contributor withing the Client Account Management…
Added 7 hours ago
D
Manager, Operating Model & Organizational Design (OM&OD)
Deloitte
Toronto, ON
- Full-time
The Operating Model & Org Design team contains the best, brightest and most dedicated consultants in Canada. Our clients see the increasing importance of shifting away from traditional…
Added 7 hours ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…
Added 7 hours ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and…

Customer Experience Associate

Nanaimo, BC, Canada

$22.00 - $27.21 CAD · Part-time

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Job details

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Nanaimo, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate processes financial transactions and provides advice on banking products to build long-lasting customer relationships. They are responsible for resolving customer concerns, achieving business goals, and maintaining operational excellence within the branch.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Word
Excel
Outlook
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Retail Banking
MS Office
Customer Service
Relationship Management
Operational Excellence
Deposits
Withdrawals
Bill Payments
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Banking Solutions
Personal Banking
Commercial Banking

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