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Added 28 mins ago
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
Full-time
Baccalauréat en administration des affaires, finance et/ou comptabilité , ou expérience équivalente, requis
Added 42 mins ago
Financial Crime Analyst
Aviso
Vancouver, BC
$80,000 to $85,000 CAD / year
Full-time
Reporting to the Manager AML Compliance, the Financial Crime Analyst is responsible for reviewing incidents of suspected fraud and AML risks against Aviso and its clients and ensure…
Added 56 mins ago
Growth Operations Manager
nesto
Toronto, ON
Full-time
…CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise…
Added 58 mins ago
Commercial Manager
Pomerleau
Toronto, ON
As a Commercial Manager working in the Alternative Projects Centre of Expertise (APEX) team at Pomerleau Construction, you will identify and analyze commercial risks, liabilities and…
Added 58 mins ago
Senior Project Risk Analyst
Pomerleau
Toronto, ON
Under the responsibility of the Risk Manager within the APEX department, you will be in charge of risk modeling with the aim of supporting risk standardization and facilitating…
Added 58 mins ago
Cost Control Manager
Pomerleau
Vancouver, BC
The Cost Control Manager is responsible for planning, leading, and overseeing budget control activities on a major construction project. As the key financial performance leader, the role…
Added 1 hour ago
Payroll & Benefits Specialist
Canadian Energy Insight Inc.
Calgary, AB
Internship
Reporting to the Director, HR & Communications, the Payroll & Benefits Specialist is responsible for the full cycle administration of payroll and benefits programs, including maintaining…
Added 1 hour ago
Product Director Insurance
National Bank of Canada
Montreal, QC
Full-time
Bachelor's degree in a relevant discipline such as Actuarial Science, Finance, Business Administration, or a related field.
Added 1 hour ago
Branch Administrator
National Bank of Canada
Joliette, QC
Full-time
Provide administrative support to the Regional Manager on a variety of tasks
Added 1 hour ago
Retirement Stategy Advisor
National Bank of Canada
Brossard, QC
Full-time
Bachelor’s degree in a relevant field (finance, financial planning, administration or related field)
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
…objectives. The ideal candidate has a strong foundation in finance and/or energy, a genuine interest in capital markets, and intellectual curiosity to thrive in a fast-paced, idea-driven…
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Montreal, QC
Full-time
…objectives. The ideal candidate has a strong foundation in finance and/or energy, a genuine interest in capital markets, and intellectual curiosity to thrive in a fast-paced, idea-driven…
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
…objectives. The ideal candidate has a strong foundation in finance and/or energy, a genuine interest in capital markets, and intellectual curiosity to thrive in a fast-paced, idea-driven…
Added 2 hours ago
Marsh People and Investments - Investment Consulting Analyst Co-op - Toronto - Summer 2027
Mercer
Toronto, ON
Temporary · Other
Completion of two (2) years towards a Bachelor's degree in Mathematics, Statistics, Finance, Accounting, Commerce, Business Administration or a related field when internship begins
Added 2 hours ago
Payroll Analyst - Functional (Payroll Analyst)
York Region (The Regional Municipality of York)
Newmarket, ON
Contract
Reporting to the Manager, Payroll Services, is responsible for: assisting and supporting the administration of the Region’s payroll production process, ensuring all aspects of payroll are…
Added 3 hours ago
Payroll Technician
City of North Vancouver
North Vancouver, BC
Full-time
The City of North Vancouver Finance Department, Payroll Division, is looking for a temporary full-time Payroll Technician to join their team for approximately fifteen (15) months.
Added 3 hours ago
Senior Investment Analyst
Ontario Power Generation
Toronto, ON
Full-time
…management expertise - ideally gained in a pension fund, asset manager, mutual fund, endowment, or similar institutional investment environment - to monitor investments, funding…
Added 3 hours ago
Wealth Operations Team Lead
Affinity Credit Union
SK
Oversees Wealth processing, mutual fund administration, and related administrative functions, ensuring accurate and timely completion of transactions, documentation, registered plan…
Added 4 hours ago
Customer Care Manager
Boardwalk
Calgary, AB
Full-time
Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
Added 5 hours ago
Financial Crime Analyst
Aviso
Toronto, ON
$80,000 to $85,000 CAD / year
Full-time
Reporting to the Manager AML Compliance, the Financial Crime Analyst is responsible for reviewing incidents of suspected fraud and AML risks against Aviso and its clients and ensure…
Added 5 hours ago
Project Manager Contract
Intellect Design Arena Ltd
Vancouver, BC
$90,000 to $110,000 CAD / year
Contract
The Project Manager oversees a range of projects of considerable size, complexity and impact for customers. This role provides leadership and direction to a moderate-sized project team,…
Added 5 hours ago
AVP, Reinsurance Solutions
BMO Insurance
Toronto, ON
Full-time
…incumbent will also have accountability for the Reinsurance Administration…
Added 6 hours ago
Financial Administrator
Fraser Health
White Rock, BC
The Financial Administrator provides financial support in the administration and control of long-term care/assisted living facility, Acquired Brain Injury (ABI) bed based contracts and Home…
Added 6 hours ago
Client Solution Manager - Surety
Gallagher
Kelowna, BC
Full-time
As the Client Solutions Manager, - Surety, you’ll have the opportunity to build strong client relationships while developing your technical expertise in the surety industry. Your…
Added 6 hours ago
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
Full-time
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

Customer Experience Associate

Nanaimo, BC, Canada

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Nanaimo, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate processes financial transactions and provides advice on banking products to build long-lasting customer relationships. They are responsible for resolving customer concerns, achieving business goals, and maintaining operational excellence within the branch.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Word
Excel
Outlook
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Retail Banking
MS Office
Customer Service
Relationship Management
Operational Excellence
Deposits
Withdrawals
Bill Payments
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Banking Solutions
Personal Banking
Commercial Banking

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