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Added 13 mins ago
Bilingual Estates Specialist
Aviso
Vancouver, BC
$60,000 to $70,000 CAD / year
Full-time
…the review, preparation, settlement, and taxation filing of client estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve…
Added 13 mins ago
Bilingual Estates Specialist
Aviso
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
…the review, preparation, settlement, and taxation filing of client estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve…
Added 13 mins ago
Assistant Technician, Laboratory
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Sudbury, ON
…testing, reporting, and technical analysis that support critical client projects and environmental…
Added 13 mins ago
Java Developer, Equities Trading, Vice President
Citi
Mississauga, ON
Full-time
…integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you’ll collaborate closely with…
Added 13 mins ago
Regional Associate
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Vancouver, BC
Full-time
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and…
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Full-time
…million, our Relationship Managers are at the center of every client relationship, providing strategic guidance, industry insights, and tailored financial solutions that help businesses…
Added 13 mins ago
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Scotiabank
ON · Mississauga, ON
Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
Added 13 mins ago
Bilingual Estates Specialist
Aviso Wealth
Remote, Canada
$55,000 to $70,000 CAD / year
Full-time · Remote
…the review, preparation, settlement, and taxation filing of client estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve…
Added 13 mins ago
Bilingual Estates Specialist
Aviso Wealth
Remote, Canada
$55,000 to $70,000 CAD / year
Full-time · Remote
…the review, preparation, settlement, and taxation filing of client estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve…
Added 13 mins ago
Office Clerk
Ricoh
Toronto, ON
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
Added 13 mins ago
Business Partner, People & Values
Bond Brand Loyalty
Toronto, ON
$87,000 to $127,000 CAD / year
Partner with leaders across assigned client groups on organizational effectiveness, team structure, workforce planning, engagement, performance, and talent strategy
Added 27 mins ago
Principal Process Automation Engineer
Worley
Toronto, ON
Full-time
We partner with our customers to find solutions that create value over the life of their assets. We implement new technologies to run assets more efficiently, secure and safeguard social…
Added 27 mins ago
Senior Executive Assistant
BMO Capital Markets
Montreal, QC
Full-time
…executives and their leadership teams. Acting as a trusted business partner, the role enables executive effectiveness through proactive planning, operational coordination, stakeholder…
Added 27 mins ago
Project Manager
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Canada
Full-time
…favoriser la réussite des projets et d’assurer une expérience client…
Added 28 mins ago
Client Care Representative - Auto Insurance Trainee
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Full-time
…individuals and businesses protect what matters most. When you partner with HUB, you're joining a vast network of insurance, risk, employee benefits, retirement, and wealth management…
Added 28 mins ago
Director, Corporate Accounts
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Toronto, ON · North York, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
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Creative Director (Writer) Passport Brand Design
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Montreal, QC
…innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The…
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Content & Social Media Manager
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Partner with the social media team to schedule, post, monitor, and report on social media performance.
Added 28 mins ago
Creative Director (Writer) Passport Brand Design
Passport Brand Design
Montreal, QC
…WPP, is rapidly putting itself on the map as a trusted brand partner. We’re passionate about offering creative leadership to global businesses seeking direction on high-level brand…
Added 28 mins ago
Assistant Branch Manager, Fairview Mall Branch
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Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Added 28 mins ago
Assistant Project Manager
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You will be a communication link between the Project Manager, client and other stakeholders
Added 28 mins ago
Sr. Client Manager
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…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 28 mins ago
Lead Strategic Customer Success Partner
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The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis,…
Added 28 mins ago
Senior Recruiter Bilingual
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Full-time
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With…
Added 42 mins ago
Senior Administrative Assistant
HR Associates
Toronto, ON · Greater Toronto Area, Canada
$25 to $35 CAD / hour
Contract
Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative…

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 2, 2026

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Original job description

Work Location:

Nepean, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking solutions. Identify customer needs to promote products and services while maintaining operational excellence and compliance with bank regulations.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills, proficiency in MS Office, and the ability to work in a fast-paced environment.

Skills

Customer service
Financial transactions
Communication
Problem solving
Time management
Organizational skills
MS Office
Detail oriented
Relationship building
Banking solutions
Administrative skills
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Customer Service
Retail Banking
Compliance
Relationship Management
Administrative
Operations
Communication
Time Management
Detail Oriented
Professionalism
Banking Regulations
Personal Banking
Commercial Banking

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