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Added 28 mins ago
Administrative Assistant
RBC Dominion Securities
Coquitlam, BC
Full-time
The RBC Dominion Securities branch located in Coquitlam is seeking an Associate to provide trading support to a successful Equity, Options, and Futures Broker. You will be responsible for…
Added 28 mins ago
Senior Associate
RBC Dominion Securities
Vaughan, ON
Full-time
The RBC Dominion Securities branch located in Vaughan is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Senior Associate.
Added 58 mins ago
CSS Regional Lead - Associate Director
Aon
Toronto, ON
Full-time
The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of…
Added 58 mins ago
Associate, Defined Benefit Pension Administration
Aon
Toronto, ON
Full-time
This is a hybrid role with the flexibility to work both virtually and from our Toronto or Vancouver office.
Added 58 mins ago
Associate Account Executive
Aon
Toronto, ON
Full-time
Aon is looking for an Associate Account Executive- Toronto
Added 58 mins ago
Senior Associate - Defined Benefit, Pension Administration
Aon
Toronto, ON
Full-time
This is a hybrid role with the flexibility to work virtually and from our Toronto or Vancouver office.
Added 58 mins ago
Associate Account Executive
Aon
Victoria, BC
Full-time
As an Associate Account Executive, our new colleague will have the opportunity to learn from industry leaders in the business. They will have access to corporate and on-the-job training…
Added 58 mins ago
Retirement Associate - Canada Wealth Solutions (OPEB Valuations)
Aon
Toronto, ON
Full-time
Retirement Associate - Canada Wealth Solutions
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Associate Account Executive
Aon
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Added 58 mins ago
Associate - Defined Benefit Pension Administration
Aon
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Full-time
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Added 58 mins ago
Senior Claims Management Specialist, 18 month contract status
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
$76,620 to $107,268 CAD / year
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 58 mins ago
Account Specialist
Aon
Calgary, AB
Full-time
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Added 58 mins ago
Account Specialist
Aon
Montreal, QC
Full-time
Considering a new job change? Look at Aon. We are seeking an Account Specialist to work in a hybrid role out of our Aon office in Montreal, Canada.
Added 58 mins ago
Retirement Associate - Canada Wealth Solutions (OPEB Valuations)
Aon
Vancouver, BC
Full-time
Retirement Associate - Canada Wealth Solutions
Added 58 mins ago
Retirement Associate - Canada Wealth Solutions (OPEB Valuations)
Aon
Montreal, QC
Full-time
Retirement Associate - Canada Wealth Solutions
Added 58 mins ago
Associate Account Executive Marine
Aon
Vancouver, BC
Full-time
As an Associate Account Executive, our new colleague will have the opportunity to learn from industry leaders in the business. They will have access to corporate and on-the-job training…
Added 58 mins ago
Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
$61,582.5 to $86,215.5 CAD / year
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 58 mins ago
Senior Associate, Pension Administration
Aon
Montreal, QC
Full-time
This is a hybrid role with the flexibility to work both virtually and from our Montreal office.
Added 58 mins ago
Associate Account Executive
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Full-time
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Added 58 mins ago
Associate Producer, Radio Scheduling (Hybrid/Telework)
CBC/Radio-Canada
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Full-time
Ability to work beyond normal office hours as project dictates
Added 58 mins ago
Associate, Defined Benefit Pension Administration
Aon
Vancouver, BC
Full-time
This is a hybrid role with the flexibility to work both virtually and from our Toronto or Vancouver office.
Added 58 mins ago
Actuarial Associate, Retirement Consulting
Aon
Vancouver, BC
Full-time
This is a hybrid role with the flexibility to work virtually and from our Vancouver office.
Added 58 mins ago
Senior Associate - Defined Benefit, Pension Administration
Aon
Vancouver, BC
Full-time
This is a hybrid role with the flexibility to work virtually and from our Toronto or Vancouver office.
Added 58 mins ago
Account Specialist
Aon
Winnipeg, MB
Full-time
Considering a new job change? Look at Aon. We are seeking an Account Specialist to work in a hybrid role out of our Aon office in Winnipeg/Calgary/Halifax/Montreal.
Added 58 mins ago
Associate Broker
Aon
Winnipeg, MB
Full-time
This is a Hybrid role with the flexibility to work both virtually and from our Winnipeg office.

Customer Experience Associate

Vancouver, BC, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 6, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 2, 2026

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Original job description

Work Location:

Vancouver, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking products. Identify customer needs to recommend appropriate solutions and resolve concerns in a timely manner.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Problem solving
Time management
Organizational skills
MS Office
Detail oriented
Relationship building
Banking solutions
Administrative skills

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Client Relations
Operations
Compliance
Code of Conduct
Professional Development
Teamwork

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