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Added 7 mins ago
I
Customer Supply Chain Associate
Iovate
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
…is looking for a dynamic and dedicated Customer Supply Chain Associate to join our…
Added 7 mins ago
SR
Receivables Associate
SmartCentres REIT
Vaughan, ON
- Full-time
Work closely with the Manager to ensure a solid understanding of tenant specific issues and play an integral role in reconciling and correcting these issues to the satisfaction of the…
Added 7 mins ago
B&
Retail Store Manager-CARREFOUR DE LA RIVE-SUD
Bath & Body Works
Boucherville, QC
- $62,800 to $81,640 USD / year
- Full-time
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career…
Added 7 mins ago
CC
Market Research Specialist (contract)
CAA Club Group
Vaughan, ON
- Contract
At CCG, we are committed to delivering exceptional Associate experience. We offer:
Added 7 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Timmins, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
VC
People Services Associate
Vancouver Community College (VCC)
Vancouver, BC
- $63,156 to $88,418 CAD / year
- Full-time
Lead and act as a project manager on PS Associate projects.
Added 9 mins ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Prepare and coordinate operational and partnership-level reports, including reports relating to associate and staff salaries, reviews and billing rates.
Added 9 mins ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
The Franchise Operations Associate is knowledgeable of the training needs of the organization. Provides feedback to franchise training manager to conduct the classes needed. Partners with…
Added 26 mins ago
FF
Associate Fig Bar Manager | Formula Fig Midtown
Formula Fig
Toronto, ON
- Full-time
The Associate Fig Bar Manager will play a key role in supporting the launch and day-to-day operations of our Midtown Fig Bar. This position supports Fig Bar operations, manages staff,…
Added 38 mins ago
T
Full-Time Assistant Manager
Torrid
Winnipeg, MB
- Full-time
As an Assistant Store Manager, you'll assist in creating a team environment which fosters inclusivity and positive connections. In this role, you'll support the Store Manager by directing…
Added 38 mins ago
FN
Associate Mortgage Underwriter, Third Party Residential Underwriting-NBBP
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Reporting to the Manager, Third Party Residential Underwriting-NBBP, the Associate Mortgage Underwriter supports the underwriting and credit decision process by reviewing all required…
Added 38 mins ago
KC
Manager, Mid-Level Giving and Community Fundraising
Kids Cancer Care Foundation of Alberta
Calgary, AB
- Full-time
The Mid-Level and Community Fundraising Manager is responsible for managing a portfolio of mid-level donors, while providing leadership and oversight to Kids Cancer Care’s community…
Added 38 mins ago
CO
Procurement Associate
City of Penticton
Penticton, BC
- Full-time
Reporting to the Procurement and Inventory Services Manager, the Procurement Associate supports and administers a broad range of procurement activities for the City. The position is…
Added 38 mins ago
TL
Retail Assistant Store Manager- the Streets at Southpoint
the LEGO Group
ON · Durham, ON
- Full-time
Typically Associate Store Manager at a Yellow Store
Added 38 mins ago
ZC
Senior Claims Specialist, Liability
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Senior Claims Manager, you will manage claims by following established protocols to ensure they are handled efficiently, effectively, and with a customer-centric approach.
Added 40 mins ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 40 mins ago
T
Personal Banking Associate - Future Opportunities
TD
Mississauga, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 40 mins ago
T
Client Services Representative - TD Asset Management
TD
Montreal, QC
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 40 mins ago
T
Associate Trust Officer
TD
London, ON
- Full-time
As an Associate Trust Officer, you’ll have the opportunity to combine your legal, estate, trust, or client-service experience with the depth and reach of TD Wealth. You’ll work alongside…
Added 40 mins ago
T
Customer Experience Associate - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 40 mins ago
MU
Senior Campus Planner
McGill University
Sherbrooke, QC
- Full-time
The Senior Campus Planner reports to the Associate Director, Campus Planning and Development. The incumbent will lead project planning initiatives and develop recommendations relating to…
Added 40 mins ago
FH
Campus Store Leader Canada - 36152C
Follett Higher Education
Calgary, AB
- Full-time
As a Campus Store Leader - Canada, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth…
Added 40 mins ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Saint-Georges-de-Beauce - 4 months
BMO
Saint-Georges, QC
- Full-time
Added 40 mins ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Magog - 4 months
BMO
Magog, QC
- Full-time
Added 40 mins ago
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Personal Banking Associate
BMO
Brantford, ON
- Full-time

Customer Experience Associate

Ottawa, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 12, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative skills and proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Conflict resolution
Relationship building
Data entry
Cash handling

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Customer Service
Administration
Time Management
Relationship Management
Compliance
Code of Conduct
Operational Excellence

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