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Added 13 mins ago
GT
Associate Director, Capital Investment Strategy
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Planning, the Associate Director, Capital Investment Strategy will lead the Capital Investments function and help determine where and why…
Added 13 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 13 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 13 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…delivery of, and continuously improving national Leadership and Business Development programs for lawyers at all career stages (from student to partner) as part of the MT Academy…
Added 13 mins ago
RB
Director, Mid-Market Mergers & Acquisitions
Royal Bank of Canada
Montreal, QC
- Full-time
…for pitch support, end-to-end transaction execution, and the development of team marketing materials as part of a dynamic team guided by Regional Leaders and supported by Associate…
Added 27 mins ago
MA
Senior Insurance Associate
Mattamy Asset Management
Toronto, ON
- Full-time
…practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll…
Added 27 mins ago
SD
Senior Manager, Learning, Development and Engagement
Shoppers Drug Mart
Toronto, ON
- $100,000 to $132,000 CAD / year
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…
Added 43 mins ago
SC
Data Analyst/NextGen Biomechanist, Olympic Program
Swimming Canada
Ottawa, ON
- Full-time
Reports to Associate Director & National Coach, High Performance, Olympic Program
Added 43 mins ago
ML
Cleaner/Warehouse Associate
Motion LP
Toronto, ON
- Full-time
We are adding a Cleaner/Warehouse Associate to our team in Toronto, ON. This posting is for an existing vacancy. You will drive warehouse efficiency and process improvement and collaborate…
Added 43 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 43 mins ago
SC
Retail Assistant Manager
Staples Canada
Kingston, ON
- Full-time
…curiosity and a solutions mindset to build relationships and drive business…
Added 58 mins ago
SL
Manager, Registration and Licensing
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…Registration and Licensing will play a critical role within the Business Governance & Controls (BG&C) team. The Manager, Registration and Licensing, oversees all the registration and…
Added 58 mins ago
CT
Associate Manager, Store Operations (18 Month Contract)
Canadian Tire Corporation
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Demonstrated ability to lead and influence the development and execution of business strategies and initiatives that achieve financial performance and operational targets
Added 1 hour ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Bracebridge, ON
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
Added 1 hour ago
R
Director, Mid-Market Mergers & Acquisitions
RBC
Montreal, QC
- Full-time
…for pitch support, end-to-end transaction execution, and the development of team marketing materials as part of a dynamic team guided by Regional Leaders and supported by Associate…
Added 1 hour ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
AB · Rocky View, AB, Canada
- Full-time
…You will contribute to the overall success of your store’s business and uphold CALVIN KLEIN’s brand standards and visuals. You will oversee key operational functions and support the Store…
Added 1 hour ago
HC
Environment Services Supervisor (#2026-NON-HM-302)
Hastings County
Belleville, ON
- Full-time
Ensure that in-service programs are provided and encourage the continuing professional development of the department team members to improve skill levels.
Added 1 hour ago
T
Associate Trust Officer
TD
London, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Small Business Associate
TD
North Bay, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Personal Banking Associate
TD
Fergus, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Customer Experience Associate - Future Opportunities
TD
Ottawa, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
AS
Senior Software Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Staff Software Engineer at Capital One Canada, you will play a pivotal role in orchestrating the development of innovative technology solutions aligned with our strategic…
Added 1 hour ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Ottawa, ON
- $50,000 to $70,000 CAD / year
- Full-time
You are a high performer, experienced as a GTM (Go-To-Market) Partner in business development within the staffing and recruitment industry, and have consistently demonstrated superior…
Added 1 hour ago
OA
Medical Specialist
Operatic Agency
Hamilton, ON
- Full-time
…research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies for six years, we bring brands closer to their audiences with…

Customer Experience Associate

Ottawa, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 12, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative skills and proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Conflict resolution
Relationship building
Data entry
Cash handling

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Customer Service
Administration
Time Management
Relationship Management
Compliance
Code of Conduct
Operational Excellence

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