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Added 13 mins ago
S
HRIS Analyst
Semperis
Toronto, ON
- Full-time
The HRIS Analyst will support the administration and continuous improvement of Workday and People Operations workflows. This role will partner closely with the Talent Operations Specialist,…
Added 13 mins ago
CG
Manager, Talent Development
Compass Group Canada
Mississauga, ON
- Full-time
…capability-building programs that support Compass Group Canada’s business strategy, culture, and growth objectives. This role leads the execution of onboarding, functional learning, leader…
Added 13 mins ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Partner with Security, Development, and business leaders to evaluate, standardize, and drive adoption of technology across the company
Added 13 mins ago
CG
Director, Operational Excellence & Process Engineering
Compass Group Canada
Mississauga, ON
- Full-time
The successful candidate will partner closely with operational leaders to optimize workflows, improve service reliability, enhance labor productivity, and develop scalable systems that…
Added 14 mins ago
Facility Operations Manager Trainee
Bunge
Cold Lake, AB · CFB Cold Lake, AB
Post secondary degree in Agriculture or Business Administration.
Added 14 mins ago
Sr. Project Manager, Canada
Nordex Group
AB
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the…
Added 14 mins ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
…store atmosphere. Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in…
Added 29 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
Partner with People & Culture and business leaders to diagnose capability gaps and translate them into practical learning solutions
Added 29 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 29 mins ago
CH
Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
Partner with operational leaders to introduce scalable leading practices that improve stewardship, consistency and accountability without disrupting business service or creating unnecessary…
Added 29 mins ago
TH
Analyste principal de l?Exploitation
The Home Depot Canada
Toronto, ON
- Full-time
Partner with Business, HR, Operations leaders, and other cross-functional partners to align workforce strategies with current and future business needs.
Added 29 mins ago
TH
Workforce Strategy & Transformation Lead
The Home Depot Canada
Toronto, ON
- Full-time
Partner with Business, HR, Operations leaders, and other cross-functional partners to align workforce strategies with current and future business needs.
Added 29 mins ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
…America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC…
Added 29 mins ago
Release Manager
Epic Games
Vancouver, BC
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games…
Added 44 mins ago
CB
Business Development Manager
CapWest Build
Vancouver, BC
- Full-time
Are you a business-savy people person with a knack for construction and all things surrounds a build? We're looking for you!
Added 44 mins ago
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Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
…at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer…
Added 44 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 44 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 44 mins ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 44 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 44 mins ago
TH
Coordinator, Marketing and Content
Tricon Homes
Toronto, ON
- Full-time
…resident experiences and community programming to partnerships, people and everyday moments, this role captures the stories that help audiences connect with…
Added 44 mins ago
TH
Leasing Consultant - ROQ City
Tricon Homes
Toronto, ON · ROQ City, Toronto ON
- Full-time
…residents find a home that fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing…
Added 44 mins ago
T
Customer Experience Associate - Riverview
TD
Riverview, NB
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 44 mins ago
L
Talent Acquisition Specialist
LIV-Machobear
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…advanced searching techniques, and a knack for finding the right people in unexpected…
Added 59 mins ago
SC
Merchandise Planner
Sport Chek
Calgary, AB
- Full-time
…investments and support enterprise objectives. As a strategic business partner, you will leverage data analytics and market insights to influence sales, margin, inventory, assortment and…

Customer Experience Associate

Welland, ON, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Oct 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Welland, Ontario, Canada

Hours:

22.5

Line of Business:

Personal & Commercial Banking

Pay Details:

22 - 27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

EA:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns using standard procedures.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Relationship building
Banking solutions
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Administration
Time Management
Relationship Management
Retail Banking
Compliance
Code of Conduct
Operational Excellence
Client Facing

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