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Added 12 mins ago
SC
Administrative Assistant
Strathcona County
Sherwood Park, AB
- Full-time
…Support, this position provides administrative support to the Manager, Utilities Finance and Accounting, the Utilities Finance and Accounting branch which includes the Utility Billing…
Added 12 mins ago
T
Financial Planner - Meadows
TD
AB
- Full-time
Participate fully as a member of the team, support a positive and service-oriented work environment
Added 12 mins ago
T
Financial Planner - Vietnamese Language skill preferred
TD
Calgary, AB
- Full-time
Participate fully as a member of the team, support a positive and service-oriented work environment
Added 12 mins ago
T
Customer Experience Associate (Future Oppurtunites)
TD
Toronto, ON
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 12 mins ago
T
Associate – Front Office Quant Engineer
TD
Toronto, ON
- Full-time
We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Added 12 mins ago
T
Financial Planner- SW, Calgary
TD
Calgary, AB
- Full-time
Participate fully as a member of the team, support a positive and service-oriented work environment
Added 12 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Added 12 mins ago
T
Senior Mongo DBA
TD
Toronto, ON · Mississauga, ON
- Full-time
Utilize MongoDB Ops Manager for monitoring, patching, automation, and operational visibility
Added 12 mins ago
T
Investment Advisor I
TD
St. Catharines, ON
- Full-time
3+ years of experience working directly in a client-facing, sales or relationship-focused role, ideally in a mutual fund or brokerage environment
Added 12 mins ago
T
Financial Planner- Southwest, Calgary
TD
Calgary, AB
- Full-time
Participate fully as a member of the team, support a positive and service-oriented work environment
Added 12 mins ago
T
Senior Manager, Commercial Services
TD
Montreal, QC
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 12 mins ago
T
Software Engineer II - Angular / UI
TD
Toronto, ON
- Full-time
○ Create components, Templates, Dialogues, Pages, Bundle and deploying them into production environment.
Added 12 mins ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 12 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 12 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 12 mins ago
T
Developing Investment Advisor
TD
Calgary, AB
- Full-time
3+ years of experience working directly in a client-facing, sales or relationship-focused role, ideally in a mutual fund or brokerage environment
Added 12 mins ago
T
Sr. Manager, Business Management
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points
Added 12 mins ago
T
Developing Investment Advisor
TD
AB
- Full-time
3+ years of experience working directly in a client-facing, sales or relationship-focused role, ideally in a mutual fund or brokerage environment
Added 12 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 12 mins ago
T
Bus Operations Support Lead I
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 12 mins ago
T
Personal Banking Associate - Granby (18.75 hours)
TD
Granby, QC
- Part-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 12 mins ago
T
Senior Market Risk Analyst (5375)
TD
Toronto, ON
- Full-time
Attention to detail and ability to work under pressure in a fast-paced environment.
Added 12 mins ago
T
Personal Banking Associate Trainee
TD
Markham, ON
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 12 mins ago
T
Customer Experience Associate
TD
Maple Ridge, BC
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 12 mins ago
T
Financial Planner
TD
Grimsby, ON · Niagara Falls, ON · St. Catharines, ON · London, ON
- Full-time
…provide competitive benefits to ensure a stable and motivating environment, ideal for developing your client…

Customer Experience Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Financial transactions
Customer service
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Customer Experience
Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Outlook
Excel
Word
Client Relations
Operational Excellence
Compliance
Code of Conduct
Retail Banking

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