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Added 2 mins ago
C
Credit Analyst
CIBC
Carman, MB
- Full-time
Client Engagement – Service the financial needs of clients in partnership with the Manager(s) and coordinate transactional needs of clients. Assist Commercial Banking clients with their…
Added 16 mins ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Added 17 mins ago
VA
Food and Beverage Supervisor - Contract, Part-Time [S]
Vancouver Aquarium
Vancouver, BC
- Part-time
Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced…
Added 31 mins ago
TB
restaurant manager
Taco Boy
Grande Prairie, AB
- Full-time
Added 31 mins ago
PT
Project Coordinator
Paladin Technologies
Quebec, QC
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 31 mins ago
BB
Project Coordinator
Bosch Building Technologies North America
Quebec, QC
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 31 mins ago
RP
Senior Parking Manager
Reimagined Parking
Winnipeg, MB
- $45,500 CAD / year
- Full-time
The Senior Parking Manager ensures the safe and efficient parking operations, while delivering a service that exceeds our customer/client’s expectations. The Senior Parking Manager is…
Added 31 mins ago
PS
Building Attendant (Janitor) - ON01
Prime Storage
ON · York, ON
- $20 to $22 CAD / hour
- Full-time
…top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League…
Added 32 mins ago
US
SUS Facilities Crew Member
UFV SUS
Abbotsford, BC
- Part-time
Conduct regular inspections of the facility and reporting any maintenance or custodial concerns to the Facilities Operations Manager;
Added 47 mins ago
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Business Customer Service Rep
Northwestel
Yellowknife, NT
- Full-time
Ensure the awarding of credit to customers follows Company policy and procedures referring any concerns and issues to the immediate manager immediately.
Added 47 mins ago
M
Member Experience Supervisor
Movati
Edmonton, AB
- Full-time
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team…
Added 1 hour ago
IG
Quality Assurance Supervisor
IMT Group
Port Colborne, ON
- $65,000 to $85,000 CAD / year
- Full-time
Act as the primary contact for customer quality concerns and non-conformances.
Added 1 hour ago
JH
Private Dining Sales & Operations Manager - Fine Dining
JRoss Hospitality Recruiters
Toronto, ON
- Full-time
…is seeking an experienced Private Dining Sales & Operations Manager to lead private events while supporting the day-to-day operation of a high-volume, polished restaurant environment. This…
Added 1 hour ago
BB
Customer Service Supervisor
Best Buy Canada
Sault Ste. Marie, ON
- Full-time
Motivate and inspire your team to respond customer concerns and create an amazing customer experience
Added 1 hour ago
Inside Sales Account Manager
Grainger Businesses
Thornhill, ON
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 1 hour ago
MB
restaurant manager
Mary Brown's Chicken
Baie Verte, NL
- Full-time
Added 1 hour ago
K
Overhead Crane Technician / Industrial Electrician
Konecranes
Dartmouth, NS
- Full-time
…including Branch Monthly meetings and those established by the customer. Advise Supervisor or Manager of any unsafe practice performed or…
Added 1 hour ago
Manual Operator I (Mailing) - 3 Months Contract
Giesecke+Devrient
Markham, ON
…report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor/manager. Management will ensure employees are provided with job specific Environmental,…
Added 1 hour ago
HL
Superintendent- Guelph (Live-In)
Homestead Land Holdings Limited
Guelph, ON
- Full-time
Address tenant concerns effectively and promptly
Added 1 hour ago
E
Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…
Added 1 hour ago
PA
Protech Mobile Installation Field Trainer
Protech Automotive Solutions
Burlington, ON
- Full-time
…that technicians can install to Protech quality, safety, and customer-experience standards before they are released to work…
Added 1 hour ago
JR
Bilingual (French/English) Corporate Customer Service Associate – Sports Retail
JRoss Retail Recruiters
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
Source for Sports is seeking an enthusiastic, organized and highly service-oriented Bilingual (French/English) Customer Service Associate to join its Marketing team in Burlington, Ontario.…
Added 1 hour ago
JO
Office Manager
Jameson Offices
Vancouver, BC
- Full-time
We are seeking a dedicated, organized, and customer service-oriented Office Manager to oversee the efficient day-to-day operation of our office. This role requires a highly proactive…
Added 1 hour ago
K
Security Supervisor - Retail - Full time
Kandor
Hamilton, ON
- Full-time
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Added 1 hour ago
Front End - Front End Coordinator
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Responsible to support the front-end manager in the overall operation of the front-end department including providing management and leadership to Front End staff. Ensure operational…

Customer Experience Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Financial transactions
Customer service
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Customer Experience
Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Outlook
Excel
Word
Client Relations
Operational Excellence
Compliance
Code of Conduct
Retail Banking

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