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Added 54 mins ago
T
Law Clerk III
TD
Toronto, ON · Montreal, QC
- Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 54 mins ago
T
Bilingual Contact Center Rep II, Digital Services
TD
Ottawa, ON · Markham, ON
- Full-time
Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
Added 54 mins ago
T
Personal Banker Trainee
TD
Niagara Falls, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 54 mins ago
T
Personal Banking Associate
TD
Ottawa, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 54 mins ago
T
Account Manager, Small Business
TD
Fort McMurray, AB
- Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 54 mins ago
T
Associate Agricultural Service
TD
Guelph, ON
- Full-time
…the agricultural business. In this unique position, you will partner with an experienced and knowledgeable Account Manager. You will be provided with a coach and guidance as you take part…
Added 54 mins ago
T
Product Control Analyst
TD
Toronto, ON
- Full-time
Proactively partner with and support the business to develop business, financial, operational, and/or strategy for the organization.
Added 54 mins ago
T
Early Talent Recruiter
TD
Toronto, ON
- Full-time
This position will focus on proactively attracting, identifying and selecting top talent from campuses across Canada in support of your respective business line. The position will partner…
Added 54 mins ago
T
Manager, Engineering – Easy Apply & Digital Onboarding Platform
TD
Toronto, ON
- Full-time
The Easy Apply Engineering team is seeking a Manager, Engineering to lead the delivery, modernization, and operational excellence of TD's enterprise digital onboarding platform. Easy Apply…
Added 1 hour ago
PC
Territory Manager - Edmonton
PMA Canada
AB · Edmonton, Alberta
- Full-time
Reporting to the Sales Manager | Alberta Independents North, the Territory Manager will develop the PMA Portfolio in the Northern Alberta which may include on and off premise outlets within…
Added 2 hours ago
OC
Sales Consultant Energy-Montreal Area
Olympus Corporation
Saint-Bruno, QC
- Full-time
…and increase the division’s market share in the designated territory. Responsible for product sales and service, general management and business record keeping of a designated territory.…
Added 2 hours ago
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Partner Acquisition Manager
Vena Solutions
Remote, Canada
- $80,750 to $109,250 CAD / year
- Full-time
- Remote
Achieving partner growth, partner revenue, and partner quality objectives for the assigned territory.
Added 3 hours ago
Sales Consultant Energy-Montreal Area
Olympus Corporation of the Americas
Montreal, QC
…and increase the division’s market share in the designated territory. Responsible for product sales and service, general management and business record keeping of a designated territory.…
Added 3 hours ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 3 hours ago
CC
Sales Development Manager, Multi-channel
Coca-Cola Canada Bottling Limited
Nanaimo, BC
- Full-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 3 hours ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
ADP Canada exerce des activités au Canada et sur plusieurs marchés internationaux.
Added 4 hours ago
T
Customer Experience Associate (Future Oppurtunites)
TD
Toronto, ON
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 4 hours ago
T
Associate – Front Office Quant Engineer
TD
Toronto, ON
- Full-time
Partner directly with traders, salespeople, and quants to understand business challenges and rapidly deliver solutions.
Added 4 hours ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
…understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is…
Added 4 hours ago
T
Senior Manager, Commercial Services
TD
Montreal, QC
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 4 hours ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating…
Added 4 hours ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 4 hours ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 4 hours ago
T
Sr. Manager, Business Management
TD
Toronto, ON
- Full-time
Lead partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging…
Added 4 hours ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…

Customer Experience Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Financial transactions
Customer service
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Customer Experience
Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Outlook
Excel
Word
Client Relations
Operational Excellence
Compliance
Code of Conduct
Retail Banking

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