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Added 6 mins ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 7 mins ago
E
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- Part-time
· Assumes responsibility for routine departmental operations in the absence of the Dietary Manager.
Added 21 mins ago
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Property Administrator
Great Gulf
Toronto, ON
- Full-time
Reporting to the General Manager, the Property Administrator is responsible for providing support across all day-to-day administrative activities for the assigned portfolio(s), spanning…
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Branch Manager, Cold Lake
Herc Rentals
Ardmore, AB
- Full-time
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Added 21 mins ago
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Account Manager, Client Services
9Letters
Vancouver, BC
- Full-time
Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)
Added 21 mins ago
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Administrative Support - Level II (Finance) (Telework/Hybrid)
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Ottawa, ON
- Full-time
As the Administrative Support - Level 2, you play an important role within the Financial Services of the department.
Added 21 mins ago
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professional services manager - business services
Enterprise Brant
Brantford, ON
- Full-time
Direct the operations of an organization or department that provides services
Added 21 mins ago
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Branch Administrator - Temporary 18-month contract
TK Elevator
Burnaby, BC
- Full-time
Maintains accurate records and prepares weekly, monthly, and annual operational, financial, and management reports by updating FC and related tracking systems, reconciling data, and…
Added 21 mins ago
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Bilingual Registered Plans Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 37 mins ago
UO
Senior Project Manager – App Mod Program
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
…office. The Program Delivery office is seeking a Senior Project…
Added 37 mins ago
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Facility Manager III
BGIS
Orillia, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 37 mins ago
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Unregulated Care Provider | Permanent Part Time | Nights
Sienna Senior Living
Brantford, ON
- Part-time
…number of programs and benefits that support team members’ financial, personal and professional…
Added 37 mins ago
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Gestionnaire développement des affaires/Business development manager
Global Payments Inc.
Montreal, QC
- Full-time
Une expérience dans la vente de logiciels, de technologies financières (fintech), de solutions de traitement des paiements ou de services aux entreprises.
Added 37 mins ago
GP
Gestionnaire, développement des affaires/Business development manager
Global Payments Inc.
Quebec, QC
- Full-time
Une expérience dans la vente de logiciels, de technologies financières (fintech), de solutions de traitement des paiements ou de services aux entreprises.
Added 52 mins ago
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Mobile Mortgage Specialist
TD
Innisfil, ON
- Full-time
…customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’…
Added 52 mins ago
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Personal Banking Associate Trainee
TD
Burnaby, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 52 mins ago
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Business Succession Advisor
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Vancouver, BC
- Full-time
Wealth Advisory Services delivers strategies for high-net-worth clients in the areas of tax, philanthropic, not-for-profit, business succession and estate planning. Our team of specialists…
Added 52 mins ago
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High Net Worth Planner
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- Full-time
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Added 52 mins ago
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Personal Banking Associate
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Welland, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 52 mins ago
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Sr. Business Systems Analyst - Core Platform
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London, ON · Toronto, ON
- Full-time
…technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 52 mins ago
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Customer Experience Associate - Westmount, Claremont
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 52 mins ago
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Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
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Toronto, ON · Markham, ON
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Data Scientist III ( Financial Crimes Network Analytics )
Added 52 mins ago
T
Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the…
Added 52 mins ago
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KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
Experience within banking or financial services.
Added 52 mins ago
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Personal Banking Associate
TD
Estevan, SK
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…

Customer Experience Associate

Kingston, ON, Canada

$22.00 - $27.21 CAD · Part-time

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Job details

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: 1+ years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Kingston, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Evaluates and recommends customer solutions from established options
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing exceptional service by processing financial transactions and identifying customer needs. They also contribute to branch operational excellence by adhering to bank policies and supporting team objectives.

Requirements

Candidates are required to have a high school diploma and at least one year of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

Skills

Customer service
Financial transactions
Problem solving
Communication skills
Operational excellence
Banking procedures
Relationship building
Team collaboration
Product knowledge
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
Operational Excellence
Branch Management
Client Relations
Compliance
Bank Code of Conduct
Performance Management
Cross Training
Service Advice
Retail Banking

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