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Added 12 mins ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
Participates and leads Contact Centre activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program
Added 12 mins ago
B
Financial Planner
BMO
Toronto, ON
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 12 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Acts as a key member of a collaborative and versatile branch and market team.
Added 27 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment,…
Added 41 mins ago
TG
INTERNAL Only- Case Manager I (Housing)
The Gathering Place
St. John's, NL
- Full-time
- Temporary
The Housing Case Manager I is responsible for supporting Guests in a range of housing services including housing searches, moving plans, financial resources, housing support and eviction…
Added 41 mins ago
B
Mortgage Specialist
BMO
Ottawa, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 57 mins ago
Sr Service Specialist
The Canada Life Assurance Company
Toronto, ON
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Added 1 hour ago
HR
Registered Technologist, CT
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Toronto, ON · Greater Toronto, ON
- Other
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Added 1 hour ago
HR
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Humber River Health
Toronto, ON · Greater Toronto, ON
- Part-time
- Other
…Health, Willson Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Emergency DepartmentHourly Rate: $29.966 - $31.016…
Added 1 hour ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
Added 1 hour ago
QP
Operations Coordinator
QuadReal Property Group
Vancouver, BC
- Full-time
…Operations Coordinator will report directly to the General Manager. The successful incumbent will be responsible for providing support to Property Teams and Capital Projects…
Added 1 hour ago
B
Personal Banking Associate
BMO
Surrey, BC
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 3 hours ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Acts as a key member of a collaborative and versatile branch and market team.
Added 3 hours ago
Community Health Nurse - Registered Nurse - Tri-cities Home Health
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
…independently in the community setting. Works collaboratively and as a member of an interprofessional team in the management of an assigned client caseload including assessments, coaching,…
Added 5 hours ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 5 hours ago
A
Employee Relations Advisor
Arcadis
Toronto, ON
- Full-time
As a member of the Local People Service team, the Employee Relations Advisor will establish trusted relationships with employees & line managers and provide front line advisory support on…
Added 6 hours ago
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Added 7 hours ago
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Added 7 hours ago
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Manager, SAP Solutions
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Toronto, ON
- $135,000 to $150,000 CAD / year
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Manager, SAP Solutions · Centre of Excellence Manager
Added 7 hours ago
P
Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
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Added 7 hours ago
HU
Mental Health Counsellor
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Hamilton, ON
- $50,552.25 to $60,905.5 CAD / year
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…services for individuals, families and the community. As a member of the multidisciplinary, inter-professional team, the Mental Health and Wellness provides case management, crisis…
Added 7 hours ago
Human Resources Manager
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Toronto, ON · North York, ON
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Added 7 hours ago
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Toronto, ON · North York, ON
Join the Confectionery team as a member of the official Break squad! We are looking for an Assistant Marketing Manager, KitKat based at our North York office. You will play a central role…
Added 8 hours ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
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- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 8 hours ago
S
Coordinator, Workplace Health
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Vancouver, BC
- Full-time
Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an…

Customer Experience Associate

Kingston, ON, Canada

$22.00 - $27.21 CAD · Part-time

Apply About employer

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Job details

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 13, 2026
Experience: 1+ years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Kingston, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Evaluates and recommends customer solutions from established options
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate is responsible for providing exceptional service by processing financial transactions and identifying customer needs. They also contribute to branch operational excellence by adhering to bank policies and supporting team objectives.

Requirements

Candidates are required to have a high school diploma and at least one year of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

Skills

Customer service
Financial transactions
Problem solving
Communication skills
Operational excellence
Banking procedures
Relationship building
Team collaboration
Product knowledge
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
Operational Excellence
Branch Management
Client Relations
Compliance
Bank Code of Conduct
Performance Management
Cross Training
Service Advice
Retail Banking

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