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Added 54 mins ago
NB
Wealth Associate
National Bank of Canada
Mississauga, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 54 mins ago
UO
Undergraduate Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Accountable to the Student Services Manager for front line student support and triage, enrollment activities, and administrative support of the course teaching activities of the Faculty.…
Added 54 mins ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions…
Added 54 mins ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Centre Environment & Info Tech
- Full-time
The Academic Services Coordinator provides a broad spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g.…
Added 54 mins ago
UO
Research Graduate Programs Coordinator
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
…Graduate Programs Manager (RGPM) and works closely with the Associate Director-Research Graduate Programs (AD-RGP), as well as liaising with the program faculty, Faculty of Health Dean’s…
Added 54 mins ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core…
Added 54 mins ago
T
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Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 54 mins ago
Inside Sales Representative (B2B Sales Customer Expert I)
Teleperformance
Toronto, ON · TPCA Toronto
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 1 hour ago
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Morgan Stanley
Montreal, QC
- Full-time
…markets and shape the future of our communities. This is an Associate level position within the Software Engineering job family responsible for designing, developing, testing, and…
Added 2 hours ago
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Desktop Publisher
Royal Bank of Canada
Toronto, ON
- Full-time
Update roles, i.e. associate to analyst, when necessary.
Added 2 hours ago
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gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
…relationships, creating opportunities for cross-border collaboration and client referrals. The Calgary office offers a collaborative environment where lawyers work closely together while…
Added 2 hours ago
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Mississauga, ON · Montreal, QC
- Full-time
…can learn from each other and solve the world’s most complex client…
Added 2 hours ago
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Partners in Performance - Performance Strategy Senior Associate - Current MBA Students - Canada - NAELFY27
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…aligned bullet points and delivering a plan that helps turn a client’s business around and the decision is a no-brainer. At Partners in Performance, being a Senior Associate isn’t about…
Added 2 hours ago
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Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 3 hours ago
PR
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- Full-time
Strong customer service, be able to follow our model of Client's Frist attitude.
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Transfer repositories and pipelines and deliver technical KT to client's team
Added 4 hours ago
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- Full-time
As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 4 hours ago
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- Full-time
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Added 4 hours ago
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Added 4 hours ago
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External Audit, Senior Associate
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- Full-time
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing…
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External Audit Senior Associate
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London, ON
- Full-time
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Added 4 hours ago
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Digital Operations, Senior Associate
PwC
Toronto, ON · Ottawa, ON
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Added 4 hours ago
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Tax Associate
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London, ON
- Internship
The Tax Associate is responsible for managing both online and drop-off tax returns received by the office. This includes initiating the files and ensuring all necessary documents are…

Customer Experience Associate

Port Coquitlam, BC, Canada

$22.50 - $28.33 CAD · Part-time

Apply About employer

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 19, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Port Coquitlam, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and equitable work environment.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills with proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Administration
Organizational skills
Planning
Time management
MS Office
Word
Excel
Outlook
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Retail Banking
MS Office
Customer Service
Relationship Management
Operations
Compliance
Code of Conduct
Administration
Time Management
Communication
Professional Development
Branch Banking

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