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Added 6 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…for an experienced, business-oriented, and results-driven IT leader who can combine strategic vision with excellent execution. Your Key Responsibilities IT Strategy and Governance: Define…
Added 8 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 8 mins ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
…drive shareholder value. The team is focused on producing high-quality results within a positive work environment, with a strong emphasis on career…
Added 38 mins ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
…drive shareholder value. The team is focused on producing high-quality results within a positive work environment, with a strong emphasis on career…
Added 39 mins ago
VS
Bilingual Technical Support Specialist
Volanté Systems
Volante - CAN
- Full-time
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are…
Added 39 mins ago
L&
Territory Manager (4 Days PT) Victoria/Duncan - 6 Month Contract
Lindt & Sprüngli (Canada), Inc
BC
- Part-time
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than…
Added 39 mins ago
L&
Assistant Store Manager - Masonville
Lindt & Sprüngli (Canada), Inc
London, ON · LCA - CAN - Retail - Masonville Place - ON
- Full-time
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than…
Added 39 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
ON · LCA - CAN - Retail - Sherway Gardens - ON
- Full-time
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than…
Added 51 mins ago
T
Senior Business Systems Analyst (Treasury Technology)
TD
Toronto, ON
- Full-time
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Added 53 mins ago
RT
ELYSIS - Conseiller Sénior Technologie réfractaire/ Sr Refractory Technology Specialist
Rio Tinto
Saguenay, QC
- Full-time
Relevant du Leader Technologie Électrolyse, vous serez responsable de faire progresser le niveau de maturité de la technologie ELYSIS en ce qui concerne les composants réfractaires et…
Added 53 mins ago
W
Line Leader - Packaging (Days)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
Reporting to the Shift Leader and Operations Leader, the Line Leader - Packagingwill provide hands-on leadership on a production shift within the plant to ensure production schedules are…
Added 1 hour ago
MS
Specialist, Logistics, Maintenance and Repair
MEDITERRANEAN SHIP.INC.
Montreal, QC
- Full-time
The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an…
Added 1 hour ago
Laboratory Assistant
ALS
Calgary, AB · CAN - AB - Calgary
Perform all required quality control procedures;
Added 1 hour ago
W
HR Business Partner
Weyerhaeuser
Grande Prairie, AB
- Full-time
This position will report to the Senior HR Business Manager with a dotted line responsibility to the Mill Manager.
Added 1 hour ago
R
Senior Communications Specialist (English Services) (On-Site)
Radio-Canada
Kelowna, BC
- Full-time
Community Engagement: Lead local outreach, events, and strategic partnerships in line with strategy in B.C.’s Interior to establish CBC as relevant to young, diverse, and underrepresented…
Added 1 hour ago
T
Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
…develop and maintain effective security detections, improve alert quality, support threat detection activities, and contribute to the overall maturity of security monitoring…
Added 1 hour ago
T
Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 1 hour ago
T
Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
Identify opportunities to improve efficiency, consistency, and quality through process enhancements or automation.
Added 1 hour ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Added 1 hour ago
T
Customer Experience Associate - Water Street
TD
St. John's, NL
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 1 hour ago
T
Executive Assistant
TD
Toronto, ON
- Full-time
Work with complete autonomy alongside leader; may partner with Special Assistant or other leaders to finish unique tasks
Added 1 hour ago
B
Centre of Excellence (COE) Change Partner
BMO
Toronto, ON · FCP
- Full-time
10 years+ broad HR experience with deep line of business/function understanding
Added 1 hour ago
G
Global Study Manager
GSK
Mississauga, ON
- Full-time
Ensures data quality plans and end to end data cleaning is performed instream by the responsible line functions
Added 1 hour ago
PC
Supervisor, Global Partner Operations
Pursuit Collection
Calgary, AB · CAN - Calgary Office
- Full-time
The Global Partner Operations Supervisor is a hands-on people leader who supports a reservations team managing partner bookings across Pursuit’s portfolio of hotels, attractions,…
Added 2 hours ago
MM
Specialist, Logistics, Maintenance and Repair
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an…

Customer Experience Associate

Richmond, BC, Canada

$22.50 - $28.33 CAD · Part-time

Apply About employer

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 21, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Richmond, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Mandarin or Cantonese skills are considered an asset for this opportunity.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service and advice on banking products. Identify customer needs to recommend appropriate solutions and resolve concerns in accordance with bank policies.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills, along with proficiency in MS Office.

Skills

Financial transactions
Customer service
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Mandarin
Cantonese

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Mandarin
Cantonese
Retail Banking
Client Relations
Operational Excellence

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