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Added 4 mins ago
SA
Financial Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
A key responsibility of this role is to effectively collaborate with the Finance Business Partners and other Financial Analysts to achieve consistent and integrated results for the assigned…
Added 4 mins ago
KC
Commercial Strategy / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
Our client is a global software organisation, already recognised as a market leader, and set for significant growth. Its software is used by some of the world’s largest companies and it…
Added 4 mins ago
B
Industrial Maintenance Technician
Bartlett
Oxbow, SK
- Full-time
Bartlett is an international leader in agricultural, energy, and industrial products merchandising and supply chain solutions. With roots dating back to 1907, Bartlett became part of the…
Added 4 mins ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
Ping Identity
Canada
- Full-time
Results-oriented leader with proven ability to build creative, collaborative teams; develop people; and link performance to overall business objectives.
Added 4 mins ago
SS
Senior Director, Marketing & Corporate Communications
Summit Search Group
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
This is an exciting opportunity for an accomplished marketing and communications leader to shape and continue to modernize a national function with broad business impacts that connects with…
Added 5 mins ago
Area Manager II
Amazon
Ottawa, ON
…team to meet goals. Amazon provides extensive training and development to become an exceptional people leader. As a people manager, you will ensure that your team has all the tools needed…
Added 5 mins ago
RB
Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
…Data Scientist, AI Evaluations, you will be a senior technical leader in the data science function responsible for how RBC measures model and agent quality, safety, risk, and performance.…
Added 5 mins ago
U
HCP Partner Immunology /Ontario GTA
UCB
Toronto, ON
- $119,000 to $156,000 CAD / year
…with a proven track record of meeting or exceeding territory business and market share objectives, to optimally manage the assigned…
Added 19 mins ago
WI
Process & Data Mapping Associate
Wesgar Inc.
Port Coquitlam, BC
- Full-time
Wesgar is a leader in the custom sheet metal fabrication industry, specializing in high-mix, low-volume manufacturing for a wide range of global sectors. Based in Port Coquitlam, we pride…
Added 19 mins ago
IH
Executive Director | Clinical Operations
Interior Health Authority
Kamloops, BC
- Full-time
…Executive Director provides senior leadership and direction to the development, implementation, and assessment of strategies, program/ service objectives, and operations that support…
Added 19 mins ago
OH
Director, Health System Analytics
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 19 mins ago
B
Intern, Finance Investor Relations (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 19 mins ago
B
Intern, Industrial Design (Winter 2027)
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Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
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Intern, Supply Chain (Customs and Transport) (Winter, 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 19 mins ago
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Intern, Brand Marketing (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
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Intern, Program Management Office - Global / Challenger Avionics (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 19 mins ago
O
Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 19 mins ago
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Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
…measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to…
Added 19 mins ago
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Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
…measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to…
Added 19 mins ago
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Sr. Manager, Product Management
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- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 19 mins ago
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Intern, Finance Business partner Toronto (Winter 2027)
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Mississauga, ON
- $17.95 to $31 CAD / hour
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Our Finance Team provides daily support to the Operations Business team and Financial consolidation for Toronto Site Green Aircraft. As a Finance Business Partner, we work with Operations…
Added 19 mins ago
B
Intern, Capture & Proposal Standards & governance (Winter 2027)
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Montreal, QC
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2+ years of experience in capture management, proposal development, business development, or defense/aerospace contracting.(contious improvement , six sigma / quality assurance /…
Added 19 mins ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
…measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to…
Added 19 mins ago
B
Intern, Digital Marketing (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger…
Added 19 mins ago
OH
Senior Product Specialist, Product Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…

Customer Experience Associate

Ottawa, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 16, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 9, 2026

Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Build positive relationships with customers and resolve concerns in accordance with bank procedures and ethics.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Retail Banking
Client Relations
Operational Excellence
Compliance
Code of Conduct

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