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Added 23 mins ago
TT
Senior Lab Manager
Tetra Tech
Yellowknife, NT
- Full-time
…lead laboratory operations, support field programs, oversee quality-control activities, and provide technical guidance to laboratory and field staff throughout the Northwest Territories and…
Added 53 mins ago
CS
Executive Director
Chinooks Soccer Club
Calgary, AB
- Part-time
The Executive Director will be the club's first dedicated, accountable operating leader, responsible for turning clear roles and financial discipline into daily practice and rebuild a…
Added 1 hour ago
T
Head of Canada Insider Investigations
TD
Markham, ON · Toronto, ON
- Full-time
Effectively manages investigations inventory, team productivity and cost per investigation to deliver high quality investigations in a timely manner that support broader control…
Added 3 hours ago
FP
Sous Chef
Fresh Prep Foods Inc
Calgary, AB
- Up to $65,000 CAD / year
- Full-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 4 hours ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
Makes recommendations or decisions on architecture, application design, standards and process improvements in line with client needs and requirements.
Added 5 hours ago
AA
Processus & Performance - Équipe Ingénierie / Process & Performance - Engineering Team
Airbus Aircraft
Mirabel, QC
- Full-time
…l'amélioration continue et de l'efficacité opérationnelle. L'équipe est leader de la Roadmap d'amélioration et assure le suivi de performance industrielle transverse (Aléas, Efficacité,…
Added 6 hours ago
S
Electrical Engineer
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 6 hours ago
S
Senior Transport Economist
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 7 hours ago
T
Data Excellence Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…for analytics, reporting, and data products by improving data quality, stewardship, and interoperability across the LOC. You will be a hands-on leader, the role helps translate data into…
Added 7 hours ago
RP
Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…record managing diverse property portfolios, you’re a natural leader who motivates others, communicates with impact, and isn’t afraid to roll up your sleeves to get the job done. This is…
Added 7 hours ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Full-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…
Added 7 hours ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver…
Added 7 hours ago
FC
Project Coordinator
FCC Canada
Toronto, ON
- $85,000 to $98,000 CAD / year
FCC Group is an international leader in engineering and infrastructure, headquartered in Spain. With over a century of history, FCC’s core businesses include construction, environmental…
Added 7 hours ago
Senior Project Coordinator
FCC Canada
Toronto, ON
FCC Group is an international leader in engineering and infrastructure, headquartered in Spain. With over a century of history, FCC’s core businesses include construction, environmental…
Added 7 hours ago
FC
Document Control Manager
FCC Canada
Toronto, ON
- Full-time
…activities cover all areas of engineering and construction. It is a leader in the execution of transport infrastructure, as well as in residential and non-residential construction. FCC…
Added 7 hours ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
Makes recommendations or decisions on architecture, application design, standards and process improvements in line with client needs and requirements.
Added 7 hours ago
GN
Full-time Sous-Chef
Groupe Nordik
Whitby, ON
- Full-time
A successful leader in this role demonstrates integrity, communicates with clarity and empathy, and fosters a culture of collaboration between kitchen and service teams. With energy,…
Added 7 hours ago
PA
Aircraft Maintenance Auditor
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
PAL Technical Services is a leader in full-service aircraft maintenance, providing a comprehensive range of aviation services including aircraft modifications, line maintenance, maintenance…
Added 8 hours ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 8 hours ago
Future Store Manager
David's Bridal
AB · MB · Cambridge, ON · Vaughan, ON
…interested in being considered or want to be at the front of the line as new roles become available, we encourage you to apply - and be part of the…
Added 11 hours ago
T
Customer Experience Associate - (Mandarin and/or Cantonese)
TD
Markham, ON · Thornhill, ON · Toronto, ON
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 11 hours ago
T
Senior Group Manager, Finance Governance & Controls (Capital Markets)
TD
Toronto, ON
- Full-time
…assessing evidence, documenting results, working with second-line Risk partners and ensuring quality of deliverables is in line with audit…
Added 11 hours ago
T
Senior Personal Banker Trainee – Home Borrowing - Mandarin and/or Cantonese language skills considered an asset
TD
Coquitlam, BC
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 11 hours ago
T
Customer Experience Associate
TD
Canmore, AB
- Part-time
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 11 hours ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Customer Experience Associate

Ottawa, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 12, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 5, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and promote team effectiveness to ensure a positive and equitable work environment.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Administration
Organizational skills
Planning
Time management
MS Office
Communication
Problem solving
Detail oriented
Banking solutions
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Administration
Time Management
Client Relations
Operational Excellence
Compliance
Code of Conduct

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