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Added 6 mins ago
KC
Dispatcher (6 month contract) - Comox
Keolis Canada
Comox, BC
- Part-time
Keolis Canada is a leader in public transportation, with over 2,000 employees dedicated to providing safe, reliable, and sustainable multimodal mobility solutions across the country.…
Added 6 mins ago
KC
Full-Time Red Arrow Motorcoach Operator - Calgary
Keolis Canada
Calgary, AB
- Full-time
Red Arrow is proudly part of the Keolis Canada family. Keolis is a global transportation leader operating in 15 countries and helping more than 3.4 billion passengers travel safely and…
Added 6 mins ago
KC
Casual Red Arrow Motorcoach Operator - Edmonton
Keolis Canada
Edmonton, AB
- Part-time
Red Arrow is proudly part of the Keolis Canada family. Keolis is a global transportation leader operating in 15 countries and helping more than 3.4 billion passengers travel safely and…
Added 6 mins ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…will shape RBC's future as a technology-led financial services leader. This position uniquely combines strategic vision, product management discipline, and organizational change leadership…
Added 6 mins ago
Operations Manager (Operations Manager II)
DPDHL
Corunna, ON
…Chain and contribute to our renowned reputation as the global leader in contract…
Added 6 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 21 mins ago
TP
Electrical Estimator
Team Power Solutions
SK · Saskatchewan, Canada
- Full-time
At Team Power Solutions (TPS), we are an industry leader in Power, Automation & Controls, delivering innovative solutions across engineering, manufacturing, electrical services,…
Added 21 mins ago
N
Director of AI Delivery
nesto
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- Full-time
…a positive, empowering, and transparent property financing experience, simplified from start to…
Added 21 mins ago
BC
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Belron Canada inc
Quebec, QC
- Full-time
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Added 21 mins ago
D
Cuisiner / Cook
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- Part-time
…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 21 mins ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
Identify user experience pain points and challenges and make recommendations process/system functionality improvements.
Added 21 mins ago
SC
Outbound Warehouse Supervisor - Salary
Sysco Canada Inc.
Vancouver, BC
- $57,100 to $107,200 CAD / year
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 21 mins ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
…a positive, empowering, and transparent property financing experience, simplified from start to…
Added 21 mins ago
D
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Sainte-Anne-de-Bellevue, QC
- Full-time
…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 21 mins ago
B
Property Manager
BGIS
Markham, ON
- Full-time
More than three years up to five years of job related experience
Added 21 mins ago
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…équipes avec les bonnes compétences, offrant à la fois de l’expérience et l’expertise régionale pour que les entreprises puissent fonctionner au quotidien, avec confiance et avec…
Added 21 mins ago
SI
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3+ years of experience within a relevant role and industry.
Added 21 mins ago
CO
Team Lead, Fleet Services
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Beaumont, AB
- $90,750.4 to $118,393.6 CAD / year
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Added 21 mins ago
RM
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Added 35 mins ago
BM
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Added 50 mins ago
AC
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Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
Added 50 mins ago
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Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 50 mins ago
S
Method Technician - Finishing
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…aeronautical construction, metallurgy, etc.) or over 7 years of experience in production in the finishing…
Added 50 mins ago
HT
Technical Trainer
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Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 50 mins ago
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…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…

Customer Experience Associate

Calgary, AB, Canada

$22.50 - $28.33 CAD · Part-time

Apply About employer

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 6, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while following operating procedures, regulations, and the bank's code of conduct. Understand customer needs, recommend suitable banking solutions, resolve concerns, promote products and services, and contribute to an effective team and positive customer experience.

Requirements

A high school diploma and/or at least one year of relevant experience is required; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative, organizational, planning, and time-management abilities, working knowledge of Microsoft Office and the internet, attention to detail, initiative, and effective verbal and written communication skills.

Skills

Customer Service
Financial Transaction Processing
Banking Solutions
Customer Needs Assessment
Problem Resolution
Sales and Product Promotion
Communication
Attention to Detail
Organization
Planning
Time Management
Initiative
Confidentiality
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Customer Needs Assessment
Product Promotion
Business Objectives
Operating Procedures
Industry Regulations
Code of Conduct and Ethics
Confidentiality
Issue Resolution
Escalation
Team Effectiveness
Operational Excellence
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Administration
Time Management

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