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Added 5 mins ago
G
Hiver 2027 - Stagiaire en Acquisition de Talents
GIRO
Rosemont, ON · Montreal, QC
- Full-time
At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Added 5 mins ago
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Welding Supervisor
56385b92-402c-477a-89b4-4599bbee0c03
Bratt's Lake No. 129, SK
- Full-time
Ensure the Safe Work Procedure (SWP) is being followed and enforced by the Line Leader.
Added 20 mins ago
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Human Resources Business Partner, HR Services
Sanya’k̓ula
Vancouver, BC
- Full-time
The Workplace Consultant, Human Resources, Workplace Experience Network (WEN) reports to Team Leader, works in a matrixed human resources (HR) team, and is accountable for providing a full…
Added 49 mins ago
UO
Review Counsel
University of Ottawa
Ottawa, ON
- Full-time
…at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our faculty is…
Added 49 mins ago
Machine Operator
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Under the general supervision of the Area Leader, Production Supervisor and/or Plant Manager; the Machine Operator will be responsible for ensuring the equipment is operated correctly by…
Added 49 mins ago
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Manager, Creative Practice
TD
Toronto, ON
- Full-time
The Creative Practice objective is to drive world class creative quality and brand consistency leading to top-of-mind brand awareness and consideration. The team consists of subject matter…
Added 1 hour ago
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- Full-time
…control program that meets regulatory requirements and is in line with Provincial Infectious Disease Advisory Committee (PIDAC)…
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Senior Manager, SCM Operations Category Management
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Manager, FBO Operations
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- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
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Sr. Specialist, Quality Assurance, Strategic Initiatives
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Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 2 hours ago
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Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 2 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 2 hours ago
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Technical Producer, Content Development and Production (French Services) (On Site)
CBC/Radio-Canada
Moncton, NB
- Full-time
…operational frameworks, you will collaborate closely with media line partners to determine and confirm staffing needs, balance workloads, build shift schedules that leverage individual…
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A self-starter with the ability to work independently and to provide high quality services to clients
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Operations Officer II
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Mississauga, ON
- Full-time
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Added 3 hours ago
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Technical Producer, Content Development and Production (French Services) (On Site)
CBC/Radio-Canada
Moncton, NB
- Full-time
…operational frameworks, you will collaborate closely with media line partners to determine and confirm staffing needs, balance workloads, build shift schedules that leverage individual…
Added 3 hours ago
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…exceptional member experience, fulfilling member needs with quality and efficiency. The Assistant Manager is responsible for leading the Consumer and Commercial Administration teams to…
Added 3 hours ago
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Added 3 hours ago
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Added 3 hours ago
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Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 3 hours ago
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Customer Experience associate
TD
Terrace, BC
- Part-time
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Customer Experience Associate

Calgary, AB, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 6, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while following operating procedures, regulations, and the bank's code of conduct. Understand customer needs, recommend suitable banking solutions, resolve concerns, promote products and services, and contribute to an effective team and positive customer experience.

Requirements

A high school diploma and/or at least one year of relevant experience is required; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative, organizational, planning, and time-management abilities, working knowledge of Microsoft Office and the internet, attention to detail, initiative, and effective verbal and written communication skills.

Skills

Customer Service
Financial Transaction Processing
Banking Solutions
Customer Needs Assessment
Problem Resolution
Sales and Product Promotion
Communication
Attention to Detail
Organization
Planning
Time Management
Initiative
Confidentiality
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Customer Needs Assessment
Product Promotion
Business Objectives
Operating Procedures
Industry Regulations
Code of Conduct and Ethics
Confidentiality
Issue Resolution
Escalation
Team Effectiveness
Operational Excellence
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Administration
Time Management

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