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Added 15 mins ago
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Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
We are building the future of financial services for the 12+ million individual landlords and real estate investors who own over 25 million homes in the United States. Our mission is to…
Added 15 mins ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are looking for a passionate Canadian Market Growth Manager to lead market expansion; form strong relationships with senior government representatives; deliver innovative, differentiated…
Added 15 mins ago
AU
Service Manager
Allied Universal
Calgary, AB
- $54,600 to $59,400 CAD / year
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 15 mins ago
T
Credit Analyst I
TD
Vancouver, BC
- Full-time
…Banking, Private Trust, Wealth Insurance and Wealth Advisory…
Added 30 mins ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 45 mins ago
N
Growth Operations Manager
nesto
Montreal, QC
- Full-time
…true Canadian champion in lending technology and financial…
Added 45 mins ago
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Intermediate Recruiter - Edmonton
Jardeg
AB · Edmonton, AB
- Full-time
…complex projects across Canada. From HR and recruitment to finance and business services, we connect people with passion and…
Added 45 mins ago
B
Head of Supply Chain - Canada
Beiersdorf
Montreal, QC
- Full-time
…Ensure sound assumptions aligned with Sales, Marketing and Finance. Own Supply Chain's S&OP contribution, presenting demand and supply risks, capacity constraints, inventory and cost…
Added 45 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 45 mins ago
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Senior Project Controls Specialist - Infrastructure
Graham
Toronto, ON
- Full-time
…Infrastructure Division. Reporting to the Senior Project Controls Manager, this role defines and documents processes, provides strategic support to project teams and monitors risks to…
Added 45 mins ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
Finance Manager is accountable for financial reporting, financial planning and analysis, process development and internal control adherence for a large CBG. The candidate should have a…
Added 45 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Winnipeg, MB
We’re searching for a Branch Manager. Are you searching for new possibilities?
Added 1 hour ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 1 hour ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal…
Added 1 hour ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…This is an on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a…
Added 1 hour ago
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Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 1 hour ago
GO
IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The IT Investment Planning and Financial Strategy Manager leads a team of Business Analysts responsible for financial and investment analysis, business case development, and portfolio…
Added 1 hour ago
VC
Right of Way Project Controls Administrator
Valard Construction
AB · Edmonton, AB
- Full-time
Reporting to the Manager, RoW Project Controls & Estimating, we are seeking a detail-oriented project controls professional to work closely with our field, lands, permitting and GIS teams…
Added 1 hour ago
T
Personal Banker - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Calgary, AB · AB
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
TD Securities Corporate and Investment Banking provides a full range of financial advisory and capital-raising services to corporate and institutional clients globally. Our Relationship…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
AB
- Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 1 hour ago
VC
Right of Way Project Controls Administrator
Valard Construction
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, RoW Project Controls & Estimating, we are seeking a detail-oriented project controls professional to work closely with our field, lands, permitting and GIS teams…
Added 1 hour ago
Digital Risk Senior Manager
EY
Vancouver, BC
The objective of our risk consulting services is to provide clients with a candid and reliable overview of their risk landscape. Our solutions can be used by our clients to build confidence…
Added 1 hour ago
M
Senior Financial Analyst - Reporting and Database Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…support customers and drive business results. Reporting to the Manager of Field Compensation, you will be responsible for a broad range of financial control and reporting functions,…
Added 1 hour ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…

Customer Experience Associate

Kelowna, BC, Canada

$22.50 - $28.33 CAD · Part-time

Apply About employer

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 9, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Work Location:

Kelowna, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns according to standard procedures.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Cash handling
Banking solutions
Communication
Problem solving
Time management
Organizational skills
MS Office
Detail oriented
Relationship building
Conflict resolution
Administrative skills
Adaptability

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Ethics
Professional Development
Teamwork
Communication Skills
Administration

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