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Added 8 mins ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
Partner with Sales Operations and Finance on territory design, quota planning, forecasting cadence, and annual business planning, bringing a clear perspective on technical capacity and…
Added 8 mins ago
Administrative Assistant, Scotia Financial Planning - Edmonton, AB
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Be a Trusted Business Partner; build cross-functional partnerships to optimize business outcomes.
Added 8 mins ago
Manager, Corporate Function Finance (1 Year Contract)
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The Manager, Corporate Functions Finance works closely with team members to produce month-end results, monthly forecasts, annual budgets, and business line allocations. This role provides…
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Samsung Electronics
Mississauga, ON
- Full-time
Develop strategies to accelerate B2B and SMB Channels at scale to multiple new External Partner sites and verticals in finance, government, student and direct accounts, including includes…
Added 8 mins ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
…Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable…
Added 8 mins ago
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- Full-time
…weighted calculations. Act as a central point of contact for business partners on inquiries associated with performance ROR. This role will be working very closely within the larger…
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- Full-time
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Added 8 mins ago
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Trust Officer
TD
Windsor, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 8 mins ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 24 mins ago
C
Associate, Commercial Banking - Bilingual
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Val-d'Or, QC
- Part-time
…as a Relationship Manager, Commercial Banking and strategic partner to some of Canada’s leading companies. You will be committed to delivering on flexible business solutions, dedicated…
Added 24 mins ago
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Added 24 mins ago
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Project Controls Analyst
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BC · British Columbia, Canada
- Full-time
Diploma or degree in Project Management, Business, Finance, Environmental Management, Engineering, Data Analytics, or a related discipline.
Added 24 mins ago
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Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
…contributing to the evolution of our target-state architecture. You’ll partner with engineers, architects, operations teams, and business stakeholders to turn complex requirements into…
Added 39 mins ago
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Canada
- Full-time
We have a defined set of priority hires across technical and business functions over the next six months, and we're looking for a senior Talent Partner to own them end to end.
Added 39 mins ago
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- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
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Added 54 mins ago
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Added 54 mins ago
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Assistant Branch Manager Intern, Bloor & Yonge Branch
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Added 1 hour ago
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Added 1 hour ago
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Associate, Commercial Banking - Bilingual
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Added 1 hour ago
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Customer Experience Associate

Calgary, AB, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 13, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 28, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while identifying customer needs and recommending suitable banking solutions. Resolve customer concerns, promote banking products and services, support team effectiveness, and contribute to operational improvements.

Requirements

A high school diploma and/or at least one year of relevant experience is required; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative, organizational, planning, and time-management skills, working knowledge of Microsoft Office and the internet, attention to detail, initiative, and effective verbal and written communication skills.

Skills

Customer Service
Financial Transaction Processing
Customer Needs Assessment
Banking Solutions
Communication
Organization
Planning
Time Management
Attention To Detail
Initiative
Problem Resolution
Teamwork
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet Use

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Product Promotion
Customer Needs Assessment
Confidentiality
Issue Resolution
Escalation Procedures
Operational Procedures
Code Of Conduct And Ethics
Business Objectives
Operational Excellence
Team Effectiveness
Performance Development
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet

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