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Added 1 min ago
T
Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline
TD
Montreal, QC
- Full-time
Added 1 min ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
…of swimming, sport, fitness and health. Canada is a global leader in high performance swimming and development for both Olympic Program and Paralympic Program swimmers. Swimming is…
Added 1 min ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.
Added 15 mins ago
BO
FSS Senior Analyst, Payment Systems Oversight Division
Bank of Canada
Toronto, ON
- Full-time
The Payment Systems Oversight Division in the Payments and Regulatory Oversight Department has oversight responsibility for systemically and prominently important payment systems in Canada.…
Added 15 mins ago
FC
Senior Piping Designer
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 15 mins ago
FC
Intermediate Structural Designer
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 15 mins ago
FC
Junior Building Design Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 16 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.
Added 16 mins ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Watrous, SK
- Part-time
…maintenance of a positive workplace climate by functioning as a leader and participative team member for the delivery of health services in the area, ensure the annual Provincial ambulance…
Added 16 mins ago
AU
Route Sales Representative 4 10 Hourly
Alsco Uniforms
Montreal, QC
- Full-time
Prospect and engage new customers within assigned routes, referring qualified leads to the Sales Department
Added 16 mins ago
Assitant project manager - Building
Pomerleau
Quebec, QC
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 30 mins ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
AB · Edmonton, AB
- $17 CAD / hour
- Part-time
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service,…
Added 31 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…Business Banking Centre (“BBC”) management and Business Credit Department management teams. The role will assist with credit and operational risk management within the BBC. Accountable for…
Added 31 mins ago
TT
Shipper/Receiver
Trojan Technologies
London, ON
- Full-time
This position is part of the Operations Department, located in London, Ontario, and will be on-site.
Added 46 mins ago
ES
Controls Technician - Tech VII
Equans Services Canada & US
Surrey, BC
- Full-time
Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working…
Added 46 mins ago
ES
Maintenance Technician V – HVAC / Refrigeration Mechanic - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working…
Added 47 mins ago
Director of Procurement, Canada
EarthFresh
Burlington, ON
Since 1963, EarthFresh has been an international leader in the produce industry, with operations in both the U.S.A. and Canada. We proudly specialize in providing the Foodservice and Retail…
Added 47 mins ago
Dock Receiver
The Erb Group
Baden, ON
…a Top Fleet Employer, and continue to be a safety industry…
Added 47 mins ago
Manufacturing Evening Shift Team Leader (Internal)
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…menu. Search the list for the ‘Manufacturing Evening Shift Team Leader’ posting and click apply and follow instructions from…
Added 47 mins ago
Cook (Casual) - The Waterford
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The Waterford has been a respected leader in senior living in South Delta since 2002, offering both independent living and private long-term care. We are part of Bria Communities, a local,…
Added 47 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Calgary, AB
- Full-time
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.
Added 47 mins ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…Business Banking Centre (“BBC”) management and Business Credit Department management teams. The role will assist with credit and operational risk management within the BBC. Accountable for…
Added 47 mins ago
GB
General Manager
Grandmother's Bake Shoppe
Toronto, ON
- Full-time
We are looking for a proactive, solutions-focused leader who can bring structure, accountability, and consistency to a growing business.
Added 47 mins ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our…
Added 1 hour ago
T
Customer Experience Associate - Kirkland
TD
Kirkland, QC
- Part-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…

Customer Experience Associate

Thornbury, ON, Canada

$43,020 - $53,200 CAD · Full-time

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Job details

Pay: $43,020 - $53,200 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Work Location:

Thornbury, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$43,020 - $53,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a Customer, Act like an Owner, Innovate with Purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Planning
Time management
MS Office
Communication
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Relationship Management
Operational Excellence
Compliance
Code of Conduct
Retail Banking

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