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Added 10 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.
Added 10 mins ago
Manager, Application Security
The Canada Life Assurance Company
Toronto, ON
The Manager, Application Security will lead the organization’s application security program, ensuring secure design, development, and deployment of applications. This role requires deep…
Added 10 mins ago
Manager - Treasury - FAAS - Assurance
EY
Toronto, ON
Collaborate with Senior Manager/Partner to help mitigate project related risk
Added 10 mins ago
Senior Consultant - FAAS - Treasury - Assurance
EY
Toronto, ON
Collaborate with Manager/Senior Manager/Partner to help mitigate project related risk
Added 10 mins ago
JC
Equipment Design Engineering Manager (onsite)
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
We are seeking a strategic and technically driven Equipment Design Engineering Manager to lead a high-performing team of Senior Equipment Design Engineers and Subject Matter Experts. In…
Added 10 mins ago
Account Executive, National Sales
Bell
Montreal, QC
The Executive Account Manager, National Sales, is responsible for growing advertising revenue (video, audio - programmatic and direct) within the assigned territory. In this role, you will…
Added 10 mins ago
P
Dayforce HRIS Project Implementation Manager
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Canada
- Full-time
…consulting? At PayTech, we’re looking for a hands-on Project Manager who brings more than just project management experience to the table. You’ll act as a strategic leader and tactical…
Added 10 mins ago
R&
Project Manager – Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
…target platform, with Deloitte serving as the implementation partner. The Project Manager will play a critical role in guiding the initiative from feasibility through implementation while…
Added 10 mins ago
ID
Account Manager - Vice President (VP)
Intellect Design Arena Ltd
Toronto, ON
- $160,000 to $190,000 CAD / year
- Full-time
Role Overview: We are seeking an energetic, technology-aware, and AI-forward Account Manager at the Vice President (VP) level to lead strategic growth, executive stakeholder engagement, and…
Added 10 mins ago
QT
Gestionnaire du programme technique / Technical Program Manager
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Position: Technical Program Manager | Safety Software
Added 10 mins ago
SS
Leader, People & Talent
SkyCan Systems
Toronto, ON
- Full-time
Work day to day with our recruitment process outsourcing (RPO) partner and contract recruiters during the surge, holding them to quality, speed and cost
Added 10 mins ago
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Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 10 mins ago
A
Data Architect
Altis
Mississauga, ON
- $70 to $100 CAD / hour
- Full-time
In this highly collaborative role, you'll partner with business leaders, data engineers, BI specialists, and data science teams to turn complex challenges into scalable, secure, and…
Added 10 mins ago
NR
Accounts Payable Manager
Northern Reflections
Toronto, ON
- Full-time
Reporting to the Corporate Controller, the Accounts Payable Manager leads and oversees the end-to-end accounts payable operations, ensuring timely, accurate, and compliant transaction…
Added 10 mins ago
A
Co-Op Student - SIS Performance and Analytics
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Calgary, AB
- Internship
AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks,…
Added 10 mins ago
K
Payroll & Time Administration Specialist
Kelly
Calgary, AB
- Contract
…Administration Specialist to join their Payroll team. Reporting to the Manager, Payroll, this role is ideal for a payroll professional with strong analytical skills, advanced Excel…
Added 25 mins ago
Procurement Specialist
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Mississauga, ON
Reporting to the Procurement Business Partner Manager, Procurement Services, the Procurement Specialist is responsible for working with departmental staff to acquire the right goods and…
Added 25 mins ago
Technical Account Manager
Axon
Ottawa, ON
The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main…
Added 25 mins ago
Technical Program Manager, Platform Services
Motive
Vancouver, BC
…horizontal initiatives. We are looking for a Technical Program Manager to join as a strategic operational leader. Reporting directly to the VP of Platform Services, this role will drive…
Added 25 mins ago
UH
Senior Financial Business Manager
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Toronto, ON
- Full-time
The Senior Finance Business Manager is responsible for leading Altum Health’s financial planning, reporting, billing operations, and business analysis functions. This role provides…
Added 40 mins ago
B
Senior Analyst, FP&A
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…business. The Senior Analyst will report to the Global Finance Manager for Parts, Accessories & Apparel Revenue while maintaining a dotted‑line relationship with the Direct-to-Consumer…
Added 40 mins ago
RD
Technical Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Project Manager – Enterprise Process Automation
Added 40 mins ago
K
Payroll Specialist
Kelly
Calgary, AB
- Contract
We are seeking an experienced Payroll Specialist to join a dynamic payroll team in Calgary. Reporting to the Payroll Manager, you will play a key role in processing payroll for Canadian…
Added 40 mins ago
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Manager, Management Operating System (MOS) Design
Brunel
Vancouver, BC
- $150,000 to $190,000 CAD / year
- Full-time
Brunel is seeking an experienced Manager, Management Operating System (MOS) Design to lead the design, development and continuous improvement of a comprehensive Management Operating System…
Added 40 mins ago
LN
Business Development Manager
Lambert Nemec Group
Winnipeg, MB
- Full-time
…and logistics organization to recruit a Business Development Manager for its Winnipeg market. This is an opportunity for a driven sales professional to build new customer relationships,…

Customer Experience Associate

Thornbury, ON, Canada

$43,020 - $53,200 CAD · Full-time

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Job details

Pay: $43,020 - $53,200 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Work Location:

Thornbury, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$43,020 - $53,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a Customer, Act like an Owner, Innovate with Purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and escalate non-standard issues while maintaining a positive and professional environment.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Planning
Time management
MS Office
Communication
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Relationship Management
Operational Excellence
Compliance
Code of Conduct
Retail Banking

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