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Added 2 mins ago
RB
Senior Manager, Social Content & Communities
Royal Bank of Canada
Toronto, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable:
Added 2 mins ago
RB
Customer Service Representative - Creditor Insurance
Royal Bank of Canada
Mississauga, ON
- Full-time
A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Added 2 mins ago
T
Personal Banker Trainee
TD
Mississauga, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 2 mins ago
T
Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 2 mins ago
T
Customer Experience Associate - Lasalle (Full-time, 37.5/week)
TD
Montreal, QC
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 2 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 3 mins ago
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Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 17 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks…
Added 18 mins ago
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Funeral Director Assistant
Arbor Memorial Inc.
Peterborough, ON
- $18.5 to $20 CAD / hour
- Part-time
To learn more about our benefits, please visit Total Rewards (arbormemorial.ca)
Added 18 mins ago
RI
Customer Service Representative - Creditor Insurance
RBC Insurance
Mississauga, ON
- Full-time
A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Added 18 mins ago
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IFM Lead
Compass Group Canada
Mississauga, ON
- Full-time
…salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive…
Added 18 mins ago
RI
Bilingual (French/English) Customer Service Representative
RBC Insurance
Mississauga, ON
- Full-time
A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Added 32 mins ago
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IFM Lead
ESFM (CCSSL Eurest)
ON · Mississauga, ON
- Full-time
…salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive…
Added 47 mins ago
Senior Compliance & Controls Lead (1B-Ops)
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Added 47 mins ago
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store manager, Campbell River, B.C
Starbucks
Campbell River, BC
- $62,500 to $82,600 CAD / year
Our Total Rewards package is built to support your growth, wellbeing, and sense of belonging. Here’s a look at what eligible partners can expect, visit starbucksbenefits.ca for details.
Added 47 mins ago
LM
Senior Compensation Analyst, Total Rewards
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Remote, Canada
- Temporary
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Partner closely with Total Rewards, HR, and business leaders to deliver tailored compensation solutions that address client group needs and support broader organizational priorities.
Added 1 hour ago
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Senior Forward Deployed Engineer
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Toronto, ON
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Added 1 hour ago
Sr Specialist, Marketing Integration, Content & Brand (18 month contract)
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…compensation may vary. Gore Mutual is proud to offer a comprehensive total rewards package which includes temporary extended health and dental benefits, disability insurance, recognition…
Added 1 hour ago
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HR Advisor - Calgary
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Added 1 hour ago
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Senior Manager, Social Content & Communities
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- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable:
Added 1 hour ago
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Added 1 hour ago
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Partner collaboratively with operational finance, FP&A, Corporate Tax, Treasury, Legal, Investor Relations, and Technology teams to resolve multi-entity transactions and align company-wide…
Added 1 hour ago
A
Underwriting Manager, Middle Market Package
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With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Customer Experience Associate

Surrey, BC, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 18, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Surrey, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while following operating procedures, regulations, and the bank's code of conduct. Understand customer needs, recommend suitable banking solutions, resolve concerns, promote services, and contribute to an effective team and positive customer experience.

Requirements

A high school diploma and/or at least one year of relevant experience is required; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative, organizational, planning, and time-management abilities, working knowledge of Microsoft Office and the internet, attention to detail, initiative, and effective verbal and written communication skills.

Skills

Customer Service
Financial Transaction Processing
Needs Assessment
Banking Solutions
Communication
Problem Resolution
Sales and Promotion
Attention to Detail
Organization
Planning
Time Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Teamwork
Confidentiality

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Product Promotion
Customer Needs Assessment
Issue Resolution
Operating Procedures
Industry Regulations
Code of Conduct and Ethics
Confidentiality
Business Processes
Operational Excellence
Team Effectiveness
Performance Development
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Administration
Organization
Planning
Time Management
Communication

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