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Added 2 days ago
Manager, Customer Care - Support Team
EPCOR
Edmonton, AB
Full-time
As a people-focused leader within Energy Services Contact Centre for regulated and competitive services your primary focus is to prov ide leadership ; coach and mentor a team of front-line…
Added 2 days ago
Associate Director, Operations Modernization & Capacity Enablement
Toronto Pearson International Airport
Toronto, ON
Full-time
Reporting to the Director, Operations Planning and Modernization, the Associate Director, Operational Modernization & Capacity Enablement will play a pivotal role in shaping the future of…
Added 23 days ago
Oliver Wyman - Performance Transformation (PTX) – Senior Consultant or Associate
Oliver Wyman
Toronto, ON
Full-time
As a Senior Consultant or Associate, you will work alongside colleagues and clients across the Americas, although there is global reach, to solve complex business problems and drive…
Added 2 days ago
Continuous Improvement Supervisor
Bimbo Canada
Langley (District), BC · Langley, BC
Full-time
In business for more than 110 years, the company operates 15 bakeries and employs approximately 4,000 associates across Canada. Bimbo Canada creates value by being at the forefront of…
Added 3 days ago
Associate Manager, Customer Service - Repair
Olympus Corporation of the Americas
Richmond Hill, ON
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals…
Added 2 days ago
Associate Director, Operations Modernization & Capacity Enablement
Greater Toronto Airports Authority
Toronto, ON
Full-time
Reporting to the Director, Operations Planning and Modernization, the Associate Director, Operational Modernization & Capacity Enablement will play a pivotal role in shaping the future of…
Added 2 days ago
Commercial & Projects Counsel
Alamos Gold Inc.
Toronto, ON
Full-time
Reporting to the Associate General Counsel, the Commercial & Projects Counsel role will provide legal support to the Company’s Canadian and international operations, with a primary focus on…
Added 2 days ago
Managing Director - Data & AI (Montreal, Canada)
Unit8 SA
Remote, Canada
Full-time · Remote
…in Europe to solve the challenges that directly affect their business - be it operations, finance, manufacturing or R&D. Since our foundation, we have successfully delivered more than 400…
Added 2 days ago
Managing Director - Data & AI (Montreal, Canada)
Unit8
Montreal, QC
Full-time
…in Europe to solve the challenges that directly affect their business - be it operations, finance, manufacturing or R&D. Since our foundation, we have successfully delivered more than 400…
Added 2 days ago
Retail Sales Supervisor
Staples Inc.
Richmond Hill, ON
Full-time
…sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also…
Added 3 days ago
IT Senior Functional Analyst - ePPDS
Agropur
Longueuil, QC · ON · St-Hubert Campus
Full-time
…Detailed Scheduling (PP/DS) and Embedded PP/DS (ePPDS) for Global operations. This role acts as the primary subject matter expert, guiding plant stakeholders, supply chain leaders, and…
Added 3 days ago
Production Associate - Utility III
Cintas
Cambridge, ON
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 3 days ago
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas
Cambridge, ON
Cintas is seeking a Warehouse Associate – Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for…
Added 2 days ago
Senior Analyst - Inventory Planning & Replenishment
Staples Retail
Richmond Hill, ON
Full-time
Work closely with Merchandising, Sales, Operations, and other business partners to align inventory plans with promotions, assortment changes, seasonal demand, and customer requirements.
Added 2 days ago
Senior Analyst - Inventory Planning & Replenishment
Staples Canada
Richmond Hill, ON
Full-time
Work closely with Merchandising, Sales, Operations, and other business partners to align inventory plans with promotions, assortment changes, seasonal demand, and customer requirements.
Added 2 days ago
Wireless Sales Supervisor
Staples Inc.
Hamilton, ON
Full-time
…experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the…
Added 4 days ago
Facilities Management Senior Specialist - Canada
CMA CGM
Montreal, QC
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of…
Added 3 days ago
Operations Associate II
Keurig Dr Pepper Canada
Dartmouth, NS
$45,700 to $62,920 CAD / year
Full-time
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American…
Added 3 days ago
Retail Supervisor-Premium Outlets Montreal
Bath & Body Works
Mirabel, QC
$21.1 USD / hour
Full-time
…personal care brand - you become part of Gingham Nation, where people are at the center of everything we…
Added 4 days ago
Customer Experience Associate
TD
Toronto, ON
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 18 days ago
Associate, Investments
Vital Infrastructure Property Trust
Toronto, ON
$115,000 to $125,000 CAD / year
Full-time
This role will provide leadership to junior members of the team and will work closely with investment, business development, legal, finance and operations internal team members and external…
Added 3 days ago
Accounts Payable Associate
Sterling Karamar Property Management
Toronto, ON
$50,000 to $65,000 CAD / year
The Accounts Payable Associate reports to the Supervisor, Accounts Payable and is responsible for processing and managing accounts payable transactions with accuracy, efficiency, and…
Added 3 days ago
Store Associate
Sherwin-Williams
Burnaby, BC
…it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to…
Added 13 days ago
Diagnostic Sales Manager
Antech Diagnostics
Coquitlam, BC · Langley (District), BC · Maple Ridge, BC · Port Moody, BC · Surrey, BC · Langley, British Columbia
Full-time
Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process.
Added 4 days ago
Customer Experience Associate
TD
Kemptville, ON
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…

Customer Experience Associate

Toronto, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 31, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 17, 2026

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Original job description

Work Location:

Scarborough, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and communication skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Time management
Microsoft Office
Detail oriented
Problem solving
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Client Relations
Operations
Compliance
Code of Conduct
Professional Development
Mentoring
Teamwork

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