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A-
Underwriting Associate (Calgary/Hybrid)
AMA - Alberta Motor Association
Calgary, AB
- Full-time
…little higher and a little further. You have a passion for service excellence and helping others, and get a personal thrill out of brightening someone's day on the other end of the…
Added 1 month ago
AIT Officer, Slave Lake Area Supervisor
Government of Alberta
Slave Lake, AB
…local colleges; analyzing and troubleshooting issues; resolving client complaints; and making client-related decisions that achieve win-win outcomes. The ADS Officer Area Supervisor reports…
Added 1 month ago
Associate-Wealth Management
Richardson Wealth Ltd
Montreal, QC
…wealth management clients. The ideal candidate has exceptional client service skills, analytical ability, attention to detail, and the ability to manage multiple priorities effectively in a…
Added 1 month ago
T
FP Client Service Associate
TD
Calgary, AB
- Full-time
The Client Service Associate (CSA) provides a high level of dedicated sales and service support to TD Wealth Financial Planners by providing them with assistance in the three main CSA…
Added 1 month ago
BB
Underwriting Associate (Calgary/Hybrid)
Bridgewater Bank
Calgary, AB
- Full-time
…little higher and a little further. You have a passion for service excellence and helping others, and get a personal thrill out of brightening someone's day on the other end of the…
Added 1 month ago
Sales Associate
EssilorLuxottica Group
Laval, QC
…oculaires et de lunetterie en garantissant à chaque patient et client la meilleure expérience possible chez LensCrafters, à chaque visite. Le rôle de l'Associé aux ventes contribue à faire…
Added 2 months ago
PM
Associate Product Manager (Investments)
Picton Mahoney Asset Management
Toronto, ON
- Full-time
Build and manage internal infrastructure and systems to bolster targeted client service delivery models.
Added 1 month ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 month ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 month ago
HI
Auto Mobile Associate
HUB International
Victoria, BC
- Full-time
As an Auto Mobile Associate, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse insurance coverage and products.
Added 1 month ago
PC
Senior Associate, Technology Strategy, Consulting (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
As a Senior Associate, Technology Strategy, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 1 month ago
Manager, Associate Private Bankers
Scotiabank
Saskatoon, SK
As a leader of an Associate Private Banking team the incumbent contributes to the Private Banking’s success through leading the delivery of sound advice and administration of the Private…
Added 1 month ago
TR
Sales Consultant - RV Dealership
Traveland RV Supercentre
Martensville, SK
- Full-time
Own every aspect of the sales process (from new client prospecting to unit delivery)
Added 1 month ago
T
Customer Experience Associate – Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis - Future Opportunities
TD
London, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 month ago
KM
Associate Family Lawyer
Kirk Montoute Dawson LLP
Calgary, AB
- Full-time
Kirk Montoute Dawson LLP is seeking a motivated, self-driven Associate Family Lawyer to join our growing team in Calgary. This opportunity is ideal for a lawyer who is committed to…
Added 1 month ago
E(
Office Administrator, Part Time Casual
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Calgary, AB
- Part-time
Oversee general operation of the unit office to include upkeep of operating cost records, associate files, compliance, record retention in addition to organization and filing of records and…
Added 1 month ago
T
Canadian Commercial Banking Associate
TD
St. Catharines, ON
- Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 1 month ago
T
Canadian Commercial Banking Associate
TD
Hamilton, ON
- Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 1 month ago
CG
Associate, Client Services - CG Direct
Canaccord Genuity Group Inc.
Montreal, QC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 1 month ago
P
Senior Associate, Technology Strategy, Consulting (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Senior Associate, Technology Strategy, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 1 month ago
Associate Veterinarian - Exceptional Medicine, Incredible Lifestyle
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Passion for delivering high-quality patient care and client service
Added 5 months ago
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Gander Veterinary Clinic is a full-service, companion animal veterinary practice that has been serving Gander and a large portion of surrounding areas of central Newfoundland for over 30…
Added 3 months ago
PM
Associate, Trade Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
…We’re currently looking for a motivated and detail-oriented Associate, Trade Operations who takes ownership of their work, thrives in a dynamic environment, and is ready to grow with a firm…
Added 2 months ago
ScotiaMcLeod Investment Associate - North York
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Toronto, Ontario · North York, ON
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 3 months ago
Sales Associate
Laura Canada
Ottawa, Ontario
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…

Customer Experience Associate

Ottawa, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 9, 2026

Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while identifying customer needs to recommend appropriate banking solutions. Resolve customer concerns and promote a positive, equitable work environment through effective team collaboration.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative and communication skills with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Planning
Time management
MS Office
Detail oriented
Problem solving
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Retail Banking
Client Relations
Operational Excellence
Regulatory Compliance
Code of Conduct

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