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Added 9 mins ago
Manager, Client Reporting
RBC
Toronto, ON
Full-time
…Thinking, Cross-Functional Teamwork, Customer Trends, Interpersonal Relationship Management, Prioritization, Problem Solving, Product Development Lifecycle, Product Development Methodology,…
Added 9 mins ago
Branch Manager, Bloor & Grenview Branch
RBC
Toronto, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 9 mins ago
Audit Manager, ICFR Operations, Internal Audit
RBC
Bedford, QC · Halifax, NS
Full-time
As Audit Manager, ICFR Operations, Internal Audit, you will assist the transformation of RBC’s Next Generation of SOX, supporting the ongoing SOX IT control testing across RBC Enterprise.…
Added 9 mins ago
Senior Manager, ICFR Operations, Internal Audit
RBC
Bedford, QC · Halifax, NS
Full-time
As Senior Manager, ICFR Operations, Internal Audit, you will lead the transformation of RBC’s Next Generation of ICFR testing, supporting the ongoing IT SOX / FDICIA control testing across…
Added 9 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
The Category Manager will be also be responsible to assist in insuring the consistent and disciplined execution of the marketing management processes including: supporting the management…
Added 9 mins ago
Manager, Internal Audit, Risk, Performance and Technology Advisory Services
Richter
Toronto, ON
Full-time
Investment in your continuing education and professional development through a variety of learning offerings and tuition reimbursement
Added 9 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $1,000,000 CAD / year
Full-time
As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes.…
Added 9 mins ago
Professional Services Consultant (Bilingual)
AlayaCare
Montreal, QC
Serve as a trusted advisor to customers, supporting customer issues as they arise and looping in the project manager when issues may impact project scope, timeline, or budget
Added 9 mins ago
SAP Data Management Senior Manager
Pwc Canada
Toronto, ON
Full-time
As an SAP Data Management Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are looking for an experienced SAP Data…
Added 9 mins ago
Manager, Commercial Development
ATCO Group
Calgary, AB
Full-time
As Manager, Commercial Development, you will lead a high-performing team responsible for business development, commercial strategy, customer solutions, commercial contracting, key account…
Added 21 mins ago
Sales & Service Manager - Southgate Centre
ALO
AB · Edmonton, AB
Full-time
The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business…
Added 21 mins ago
Sales Account Manager
Arivano
Toronto, ON
Full-time
Arivano is looking for a driven, highly personable Account Manager – New Business Development to help us grow our client portfolio and build strong relationships with leading brands and…
Added 23 mins ago
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Barrie, ON
Full-time
As a Senior Manager, Domestic Tax, in the Privately Held Business areas of tax, you will have the opportunity to:
Added 23 mins ago
Showroom Sales Manager
ROBINSON
Calgary, AB
Full-time
Guide the creation and execution of individual development plans for the team, identifying training needs while utilizing internal and external resources
Added 23 mins ago
Development Manager
International Needs Canada
Hamilton, ON
Full-time
INCA is building a dedicated marketing, communications, and fund development function - and this role leads it. Reporting to the Director of Operations, the Manager will build and own the…
Added 23 mins ago
Residential Mortgage Underwriter
Shinhan Bank Canada
Toronto, ON
Full-time
Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your…
Added 23 mins ago
Bilingual Project Manager (FR/ENG)
BGIS
Montreal, QC
Full-time
The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
Added 23 mins ago
Senior Copywriter
Omnicom Precision Marketing
Toronto, ON
Full-time
MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer…
Added 23 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
Full-time
The Category Manager will be also be responsible to assist in insuring the consistent and disciplined execution of the marketing management processes including: supporting the management…
Added 24 mins ago
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health
New Westminster, BC
Part-time
…conferences and councils as assigned or as agreed to with the…
Added 24 mins ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
…program before moving up to become an Analyst on a team with a Relationship Manager or as a standalone Account Manager. Your future career path in TD Commercial Banking can include a…
Added 24 mins ago
Delivery Team Manager
MAP
Toronto, ON
…evolving complexity? Then you might be just the Delivery Team Manager we’re looking…
Added 39 mins ago
Manager, Anti-Money Laundering
Provincial Credit Union
PE · PEI, Prince Edward Island
Full-time
As Manager, Anti-Money Laundering (AML), you’ll play a key role in protecting our Members, our organization, and the integrity of our financial system. This is an opportunity to lead and…
Added 39 mins ago
Dispatcher
Vertex Resource Group
Saskatchewan · Alida, Saskatchewan
Conduct business development activities through building strong relationship with existing clients (client retention and growth) along with new client development
Added 39 mins ago
Consultant, Governance Risk and Controls
CIBC
Toronto, ON
Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 21, 2026

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Original job description

Work Location:

Manotick, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and bill payments while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong organizational skills, proficiency in MS Office, and the ability to communicate effectively in a fast-paced environment.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Time management
MS Office
Detail oriented
Problem solving
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Client Relations
Administration
Time Management
Operational Excellence
Compliance
Code of Conduct
Personal Banking
Commercial Banking

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