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Added 6 mins ago
Sales Development Representative
Aerotek
Langley (District), BC · Langley, BC
Full-time
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of…
Added 6 mins ago
Dispatchable Field Service Representative
Veolia | North America
Oakville, ON
Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 6 mins ago
Bilingual Expense Compliance Senior Analyst, Global Finance Services
Deloitte
Toronto, ON
Full-time
Timely response to customer queries related to expense compliance
Added 6 mins ago
Senior Event Operations Manager
Geotab
Oakville, ON
Full-time
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 6 mins ago
Software Engineer II - Release & Deploy
TD
Toronto, ON
Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 6 mins ago
Machine Shop Technician - Boring Mill - Weekend Nights
Collins Aerospace
Oakville, ON
Full-time
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
Added 6 mins ago
Agile Delivery Lead
Insight Global
Toronto, ON
$80 to $84 CAD / hour
Contract
Contact center or customer service technology experience.
Added 6 mins ago
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
Full-time
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 6 mins ago
Deburr Technician - Before Heat Treat
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Oakville, ON
Full-time
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Added 6 mins ago
Admissions Officer, Office of the Registrar
University of Calgary
Calgary, AB
Full-time
A minimum of two years of related experience in post-secondary admissions is required.
Added 6 mins ago
Coordonnateur interventions – Traçabilité / Certificat de conformité électronique et analyste de données SQA / eCofC / Traceability Coordinator & Data Analyst (SQA)
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 6 mins ago
Account Manager
Trane Technologies
Burnaby, BC
Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 6 mins ago
Creative Director - 6-Month Contract, with Potential for Extension (Remote)
Geotab
Canada
Temporary
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 6 mins ago
Associate EI&C Engineer
Veolia | Water Tech
Oakville, ON
Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 6 mins ago
Software Engineer (Application Platform/Tech Lead)
TrustFlight
Vancouver, BC
Full-time
At TrustFlight, we are proud to be a global leader in mission-critical software systems and technical services, trusted by aerospace and aviation industries worldwide. Our innovative…
Added 6 mins ago
Analyste d'affaires / Product Owner
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Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 8 mins ago
Supervisor, Loan Administration (Bilingual)
FCC / FAC
Moncton, NB
Full-time
…Centre operates efficiently, consistently and with a strong customer focus. You’ll create an environment where people feel supported, engaged and equipped to do their best work, while using…
Added 8 mins ago
Apprentice General Manager
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Full-time
Act as the leader on duty, ensuring speed of service, accuracy, and positive guest experience
Added 8 mins ago
Apprentice General Manager
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Product Marketing Manager
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Richmond Hill, ON
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 8 mins ago
Sr. Consultant
Open Text Corporation
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OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 8 mins ago
Area Manager II, YXU1
Amazon
St. Thomas, ON
As an Area Manager II at an Amazon fulfillment center, you'll act as a strategic leader overseeing upto 80 associates while driving department level operational improvements. You'll conduct…
Added 8 mins ago
assistant store manager, West Island, Qc
Starbucks
Dollard-Des Ormeaux, QC
$56,000 to $66,500 CAD / year
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Added 8 mins ago
Chef Manager
Dexterra
Mississauga, ON
$20 to $26 CAD / hour
Contract
…right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and…
Added 8 mins ago
Food Service Associate
Dexterra
Mississauga, ON
$18 to $23 CAD / hour
Full-time
…right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and…

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns effectively.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative skills and proficiency in MS Office.

Skills

Customer service
Financial transactions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Banking solutions
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Customer Service
Retail Banking
Administration
Time Management
Relationship Management
Operational Excellence
Compliance
Code of Conduct

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