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Added 7 mins ago
Optician / Retail Partner Ownership
Specsavers
BC · British Columbia, Canada
Full-time
All Specsavers partners have a dedicated support team to make the daunting aspects of ownership straight forward. As a Retail Partner, you can be a business owner without worrying about the…
Added 7 mins ago
Domain Enterprise Architect - Downstream Business (Retail)
Nutrien
Saskatoon, SK
Full-time
The Domain Enterprise Architect - Downstream is accountable for the architecture of Nutrien's Retail and grower-facing business domain. The role connects business strategy, customer and…
Added 7 mins ago
Senior Associate Data Engineering (Azure/Databricks) Hybrid
Publicis Sapient
Toronto, ON
Full-time
Support AI-enabled engineering use cases by designing high-quality data foundations, retrieval patterns, context engineering approaches, and scalable data services that power agentic and…
Added 7 mins ago
Seasonal Customer Experience Representative
Indigo
Vaughan, ON
$17.6 CAD / hour
Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 7 mins ago
Member Advisor (Newton Branch)
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BC · British Columbia, Canada
$46,900 to $50,200 USD / year
Full-time
2 years of retail/customer service experience or equivalent required
Added 7 mins ago
Personal Banking Associate - McGill Indigenous Innovation Summit 2026
TD
Montreal, QC
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 7 mins ago
Sales Associate - Victoria Park and/or Bridgeland
5VINES Wine, Craft Beer & Spirits
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Strong customer service and interpersonal skills, with the ability to build rapport and provide personalized recommendations.
Added 7 mins ago
Domain Enterprise Architect - Downstream Business (Retail)
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Full-time
The Domain Enterprise Architect - Downstream is accountable for the architecture of Nutrien's Retail and grower-facing business domain. The role connects business strategy, customer and…
Added 7 mins ago
Banking Associate - Estate Processing
BeachHead
Mississauga, ON
$17.6 to $24.88 CAD / hour
Contract
…This position offers an opportunity to provide operational support within a dynamic team, handling back-office processes with a focus on accuracy, compliance, and excellent customer…
Added 7 mins ago
Store Manager - Apparel
JRoss Retail Recruiters
Kamloops, BC
$47,000 to $53,000 CAD / year
Full-time
This apparel retailer is known for providing customers with quality products, exceptional service, and an engaging in-store experience. With a strong brand presence and a focus on customer…
Added 7 mins ago
Showroom Manager - Lighting Fixtures & Controls
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Toronto, ON
$120,000 to $135,000 CAD / year
Full-time
This is a leadership role built for a customer-focused professional who understands luxury service, team development, and the importance of creating meaningful client relationships. The…
Added 7 mins ago
Full-Time Production / Relief Mixer
Dessert Holdings
London, ON
$24.5 to $27.22 USD / hour
Full-time
Dessert Holdings is North America's fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real…
Added 7 mins ago
Mortgage Specialist - Edmonton Area
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AB · Edmonton, AB
Full-time
Work in a collaborative manner within the Mortgage Development Sales team to ensure prompt and attentive service to every client.
Added 7 mins ago
Store Manager - CF Pacific Center
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Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Inspire and motivate the team to high performance and exceptional customer service.
Added 7 mins ago
Assistant Store Manager
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Squamish, BC
$28 to $30 CAD / hour
Full-time
…on-floor supervision across gas, cigarette, and convenience retail, with a focus on customer service, staff support, cash control, and inventory. The Assistant Store Manager leads by…
Added 8 mins ago
Department Sales Manager, Apparel
Sporting Life Group
Kelowna, BC
…the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience…
Added 8 mins ago
Liquor Store - Clerk Liquor
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Passion for customer service and community involvement
Added 8 mins ago
Seasonal Guest Services Representative
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Added 8 mins ago
Meat - Meat Wrapper
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…and timely fashion. The Meat Wrapper will deliver exceptional customer service, foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and…
Added 8 mins ago
Sales Associate
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Added 8 mins ago
Seasonal Chocolate Sales Connoisseur, Brentwood Commons
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Lloydminster, AB
…profits by achieving sales goals and by providing excellent customer service. This position is a great opportunity to expand your experience in retail while selling our award-winning…
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Chocolate Sales Connoisseur, Vaughan Mills
Purdys Chocolatier
Vaughan, ON
…profits by achieving sales goals and by providing excellent customer service. This position is a great opportunity to expand your experience in retail while selling our award-winning…
Added 8 mins ago
Sales Advisor - Yorkdale
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Toronto, ON
Part-time
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles…
Added 8 mins ago
Counter Sales
ROBINSON
Red Deer, AB
…the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta,…
Added 8 mins ago
Grocery Associate - PT (Langley)
Otter Co-op
Langley (District), BC
$18.25 to $21.15 CAD / hour
Part-time
keywords: retail, part time, customer service, fast paced, customer satisfaction

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22 - $27.21 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$22 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments while adhering to standardized operating procedures. Advise customers on banking solutions and resolve concerns to ensure a positive and professional customer experience.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Time management
MS Office
Detail oriented
Problem solving
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Retail Banking
Client Relations
Operational Excellence
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Problem Resolution
Personal Banking
Commercial Banking

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