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Added 3 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 3 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 3 mins ago
Senior Project Manager
Iconic Power Systems Inc.
Calgary, AB
Full-time
The Senior Project Manager is responsible for the safe, successful, and on-time delivery of construction projects. This role oversees multiple projects simultaneously and is accountable for…
Added 3 mins ago
Senior Manager, Research Programs
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
The Senior Manager is responsible for leading a portfolio of complex, high-impact concurrent strategic initiatives that advance the Faculty of Medicine’s research enterprise. Assigned…
Added 3 mins ago
Vice President, Investments & Product Management
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 mins ago
Manager, Member Enquiries
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$86,000 to $131,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 3 mins ago
Vice President, Investments & Product Management
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 mins ago
Project Manager - Infrastructure (Concrete Scope)
Graham
Calgary, AB
Full-time
Graham is actively recruiting for a Project Manager supporting the Infrastructure Division. Reporting to the Senior Project Manager, the Project Manager is responsible for providing overall…
Added 3 mins ago
Senior Tax Advisor
TransAlta
Calgary, AB
Full-time
…influence key decisions by providing insights that support business growth and financial…
Added 3 mins ago
Regional Contract Manager
Rockwell Automation
Calgary, AB
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 3 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…
Added 3 mins ago
Account Manager, Social
Omnicom Media
Toronto, ON
Full-time
The role of the Account Manager, Paid Social is responsible for client communication and will develop and oversee execution of digital plans and strategies for our clients. They will also…
Added 3 mins ago
District Manager
Corby Spirit and Wine Limited
AB · Edmonton, AB
Full-time
…friends every day, and realizing our potential as people and as a…
Added 4 mins ago
Manager Finance and Accounting
Suncorp Valuations
Saskatoon, SK
Your first priority will be to develop a strong understanding of Suncorp's business, people, systems and financial processes while assuming ownership of the day-to-day Finance function.
Added 4 mins ago
Front Line Leader (FT) - Mistahimaskwa House
Catholic Social Services
Edmonton, AB
…the absence of the Team Leader, generally outside of regular business hours. The Front-Line Leader also ensures the children and youth clients while located at the program facility…
Added 4 mins ago
SAP Project Manager – S/4HANA Migration
Infosys
Quebec, QC
Infosys is looking for an experienced SAP Project Manager to lead and manage end‑to‑end SAP IT projects. The ideal candidate will have strong experience across SAP modules and exceptional…
Added 18 mins ago
Senior Manager, Financial Information and Control
Alimentation Couche-Tard
Laval, QC
Full-time
As part of The Alimentation Couche-Tard head office team, the financial information and internal control group plays a key role in the company. The main responsibilities of the senior…
Added 33 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 33 mins ago
Senior Systems Administrator / Operations Support Specialist – Siebel CRM
Joblinxsapp
Toronto, ON
Internship
Support Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
Added 33 mins ago
Area Manager - Attractions/F&B
JRoss Hospitality Recruiters
Parksville, BC
$110,000 to $125,000 CAD / year
Full-time
…while bringing them together under a consistent approach to performance, guest experience, and operational excellence. The Director will lead through experienced managers, setting clear…
Added 33 mins ago
Financial Manager
Husky Technologies
Bolton, ON
Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 33 mins ago
QE Program Manager
Apptoza Inc.
Toronto, ON
Contract
We are seeking an experienced QE Program Manager to lead and manage quality engineering and testing activities across multiple projects within the banking and financial services domain. The…
Added 33 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 33 mins ago
Chef Manager
Dexterra
Mississauga, ON
Contract
Under the general supervision of the District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location. This includes the planning, preparing, and/or…
Added 34 mins ago
Associate, Agricultural Services
TD
Medicine Hat, AB · Barrhead, AB · Red Deer, AB · Camrose, AB · Calgary, AB · Lethbridge, AB
Full-time
Learn to analyze financial statements, business plans, and lending opportunities

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate processes financial transactions such as deposits and withdrawals while providing advice on banking products to customers. They are responsible for resolving customer concerns and achieving business goals by promoting appropriate banking solutions.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Customer Service
Retail Banking
Commercial Banking
Operational Excellence
Relationship Management

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