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Added 4 mins ago
Human Resources Generalist
The Clorox Company
Brampton, ON · Brita Canada Corporation
Full-time
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of…
Added 4 mins ago
Employee Experience Program Manager
Servus Credit Union
Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
We are hiring for an Employee Experience Program Manager to join our People and Culture team.
Added 4 mins ago
Organizational Design & Workforce Planning Consultant
Servus Credit Union
Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
Partner with senior leaders and People & Culture teams to align workforce strategies with business and culture objectives.
Added 4 mins ago
Director, Technical Program Management
Seismic
Canada
Full-time
…they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San…
Added 4 mins ago
Senior Customer Success Manager - Technical Account Management
Zip
Remote, Canada
Full-time · Remote
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Added 4 mins ago
Finance Analyst
Sony Music Global Job Board
Toronto, ON
…expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and…
Added 16 mins ago
Officer, Human Resources Business Partner (Field)
Canada Post / Postes Canada
AB · Edmonton, AB
Full-time
With collaboration and direction from the HRBP Manager, the HRBP Officer leverages a broad understanding of the business and partners with HR subject matter experts (SMEs) and regional…
Added 18 mins ago
Senior Associate Data Engineering (Azure/Databricks) Hybrid
Publicis Sapient
Toronto, ON
Full-time
Combine your technical expertise and problem-solving passion to work closely with clients, turning complex ideas into end-to-end data solutions that transform our clients’ business.
Added 18 mins ago
Procurement Co-op
Veolia | North America
Oakville, ON
Internship
…opportunity for you! We want YOU to join our growing team and partner with other exceptional team members dedicated to providing a level of services unique to the…
Added 18 mins ago
Inventory & Logistics Coordinator
GreenMantra Technologies
Brantford, ON
$50,000 to $75,000 CAD / year
Full-time
When you join us, you’re becoming part of a company that puts people first - our team, our communities, and the environment we all share. Here’s what you can expect:
Added 18 mins ago
Customer Service Representative - (PT)
Prometric
Vancouver, BC
Part-time
…worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for…
Added 18 mins ago
Coordinator, Business Development & Marketing
Borden Ladner Gervais LLP (BLG)
Vancouver, BC
Full-time
The Coordinator, Business Development will be responsible for providing support in the business development needs of the Regional office and dedicated sector focuses to enable revenue…
Added 18 mins ago
Bilingual Service Representative
Co-operators
Burlington, ON
Full-time
…essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live…
Added 19 mins ago
Aircraft Maintenance Engineer - Victoria
WestJet Group
Saanich, BC
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Added 19 mins ago
Director of Construction
Sierra Construction
Woodstock, ON
Collaborate with People & Culture regarding recruitment, performance evaluation, succession planning, and coaching for all PM, PC, and Field staff.
Added 35 mins ago
Senior Application Analyst
Classic Fire + Life Safety
Toronto, ON
Full-time
Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for…
Added 35 mins ago
AltaGas - Sr. Team Lead, Project Controls
AltaGas Ltd.
Calgary, AB · AB - Calgary
Full-time
This is an opportunity for a strong technical project controls leader who brings people leadership, strategic thinking, and a forward-looking mindset to support complex, large-scale capital…
Added 35 mins ago
Product Designer
Priceline
Toronto, ON
Full-time
Be the Connective Tissue: Partner early with Product Managers to challenge assumptions and make sure you are solving the root problem. Work side-by-side with Engineering Leads to turn…
Added 35 mins ago
Product Analyst - AI Analytics
Priceline
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Lead the observability transformation and facilitate the expansion of servicing metrics as value add for business performance and growth.
Added 35 mins ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
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Kirkland, QC · CAN - QC - Kirkland
Full-time
Added 35 mins ago
Learning & Development Project Specialist (IT)
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
Full-time
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Added 35 mins ago
Principal, Cash Markets - Credit Trading
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Toronto, ON
Full-time
…ensure appropriate resolution of issues related to the Credit…
Added 35 mins ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
…area of strategic financial management including engaging in business process reviews, financial information flow and best practices in financial reporting. Responsible for coordinating…
Added 35 mins ago
Lead, Performance, Accountability & Funding Allocation (Toronto - Central)
Ontario Health
Toronto, ON
Full-time
The Lead, Performance, Accountability & Funding Allocation is a key regional partner responsible for administering accountability agreements, monitoring Health Service Provider (HSP)…
Added 35 mins ago
Customer Experience Associate
TD
Lethbridge, AB
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate processes financial transactions such as deposits and withdrawals while providing advice on banking products to customers. They are responsible for resolving customer concerns and achieving business goals by promoting appropriate banking solutions.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Customer Service
Retail Banking
Commercial Banking
Operational Excellence
Relationship Management

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