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Added 20 mins ago
Personal Banking Associate - McGill Indigenous Innovation Summit 2026
TD
Montreal, QC
Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 20 mins ago
Senior Associate, Strategy, Real Assets
CPP Investments | Investissements RPC
Toronto, ON
Full-time
We are recruiting for a Senior Associate to join CPP Investments' Real Assets Strategy Group (“RASG”), based in Toronto. RASG is part of CPP Investments' Real Assets department (“RA”),…
Added 20 mins ago
Condominium Manager, High Rise
FirstService Residential Canada
St. Catharines, ON
Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 21 mins ago
Associate Veterinarian - Walden Animal Hospital
VetStrategy / Daubigny
Sudbury, ON · Lively, ON
Effective communication: You understand the importance of client relationship management and education in promoting animal health and can remain composed during challenging situations.
Added 37 mins ago
Associate
RBC
Ottawa, ON
Full-time
The RBC Dominion Securities branch located in Ottawa is looking for a resourceful, efficient and collaborative individual to join our leading wealth management firm as an Associate.
Added 37 mins ago
Associate
RBC
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Join our Global Transaction Banking team as a GTB Associate and own the growth of high-potential client relationships. You'll be the trusted advisor for our Core segment clients, driving…
Added 37 mins ago
Senior Associate, Payments Transformation & Implementation
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Toronto, ON
Full-time
As a Senior Associate, Payments Transformation & Implementation Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role…
Added 37 mins ago
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Added 37 mins ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
Full-time
…including financial business process and Information Technology management…
Added 37 mins ago
Transaction Services, Senior Associate
PwC
Calgary, AB
Full-time
As a Transaction Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and unlock your potential…
Added 37 mins ago
Associate Director, Operations and Administration
Simon Fraser University
Burnaby, BC
The Associate Director, Administration & Operations provides organizational, administrative, financial and operational leadership for the Community-Engaged Research Initiative (CERi). The…
Added 37 mins ago
Research Impact Facilitator, Wildfire, Research and Facilitation
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
$5,692.25 to $8,179.5 CAD / month
Full-time
Reporting to the Associate Dean, Research, the Facilitator plays a central role in the Irving K. Barber Faculty of Science’s mission to move beyond discovery, actively mobilizing scientific…
Added 37 mins ago
Sr. Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$7,727.33 to $11,112 CAD / month
Full-time
…of units. This role provides support to the Director and/or Associate Director Finance in the area of strategic financial management including engaging in business process reviews,…
Added 37 mins ago
Customer Experience Associate
TD
Lethbridge, AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 37 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 37 mins ago
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Implement customer relationship and Loyalty management programming
Added 51 mins ago
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Community Recycling Associate
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Mississauga, ON · Battleford, SK
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Shift Supervisor
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Calgary, AB · Horizon Heights Thrift Store
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…Thrift Store activities. Otherwise, this role acts as a Sales…
Added 51 mins ago
Customer Experience Associate - Willoughby Town Centre, Langley BC (26.25hrs/week)
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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 51 mins ago
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The Administrative Associate is expected to take the initiative and work independently on all administrative tasks.
Added 51 mins ago
Associate Financial Advisor (12-month)
CIBC
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…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 51 mins ago
Distribution Centre Loss Prevention Associate
The TJX Companies, Inc.
Mississauga, ON · CAN TJX Canada Distribution Centre American Drive
$37,590 to $52,626 CAD / year
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We’re looking for a(n) Distributions Centre Loss Prevention Associate to play a key role in creating a safe, secure, and well-protected distribution center environment. In this position,…
Added 51 mins ago
Client Care Representative – Personal Insurance Associate
HUB International
Kamloops, BC
Full-time
…of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready…
Added 1 hour ago
Relationship Manager, Business Markets- EN
RBC
Saguenay, QC
Full-time
Proven track record in exceptional client relationship management

Customer Experience Associate

Ottawa, ON, Canada

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Sep 29, 2026
Experience: · High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Kanata, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

· High School diploma and/or 1+ years of relevant experience

· Undergraduate degree or equivalent is an asset.

· Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

· Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

· A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

· A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Customer Experience Associate processes financial transactions such as deposits and withdrawals while providing advice on banking products to customers. They are responsible for resolving customer concerns and achieving business goals by promoting appropriate banking solutions.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Strong administrative, organizational, and communication skills are required, along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Administration
Organizational skills
Time management
MS Office
Communication
Problem solving
Detail oriented
Conflict resolution
Relationship building

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Communication
Customer Service
Retail Banking
Commercial Banking
Operational Excellence
Relationship Management

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