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Added 9 mins ago
FINANCIAL ANALYST
Asahi Canada
Toronto, ON
Full-time
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 11 mins ago
Human Capital Director, Deals
PwC
Toronto, ON
Full-time
As the Human Capital Business Partner (HCBP) Director, you will partner with your People Experience Leader (PEL) and line of service (LoS) leadership team to drive and execute people…
Added 11 mins ago
Senior Accountant
Jack.org
Toronto, ON
Full-time
📍 Hybrid/Remote | Finance & Accounting | Mission-Driven Work
Added 11 mins ago
Bilingual Special Handling Investigator
TransUnion
Burlington, ON
Full-time
…communications, Daily reporting, fraud-related investigations, business continuity support, training documentation maintenance and coordination with internal business partners including…
Added 25 mins ago
Small Business Associate
TD
Brampton, ON · Georgetown, ON
Full-time
Small Business Banking is a dynamic division within the Business Banking Portfolio at TD, with a vision to be the Official Partner of Big Dreams for Canadian small and medium-sized…
Added 25 mins ago
Manager of Accounting
Brandt Group of Companies
Calgary, AB
Full-time
Partner with other departments (operations, HR, other finance function) to align financial practices with business goals
Added 25 mins ago
Director, Project Controls (Canada Gas Projects)
TC Energy
Calgary, AB
Full-time
Bachelor's degree in Engineering, Construction Management, Business, Finance, or a related discipline.
Added 25 mins ago
Manager, Capital Planning
Circle K
Laval, QC
Full-time
Partner with Finance and business leaders to identify opportunities to redeploy uncommitted or underutilized capital toward higher-priority initiatives.
Added 25 mins ago
Principal Engineer
Appnovation Technologies
Toronto, ON
AI-Enabled Patient and HCP Experiences: Partner with client experience leaders to turn business ambitions into buildable technical approaches, including making services callable by AI…
Added 39 mins ago
Vice President Supply Chain
Greenhouse
Mississauga, ON
Full-time
You will lead the Director of Supply Chain and partner closely with Operations, Commercial, Finance and Quality. Success will be measured by business results and the strength of the team…
Added 39 mins ago
Senior Director, Corporate compensation and programs delivery
WSP in Canada
Montreal, QC
Full-time
Bachelor's degree in Human Resources, Business Administration, Finance, Actuarial Sciences or a related discipline; a Master's degree is considered an asset.
Added 40 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 40 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 40 mins ago
Director, Platform Product Owner
Scotiabank
Toronto, ON
As a senior product leader, you will partner closely with Platform Engineering, Architecture, Security, Infrastructure, and application development teams to ensure our platforms deliver…
Added 40 mins ago
GAIN - Finance Business Partner
This is Gain Ltd
Remote, Canada
Full-time · Remote
The Finance Business Partner plays a strategic role in driving business performance by providing insightful financial analysis, forecasting, and decision support. Partnering with business…
Added 40 mins ago
Specialist, Accounts Payable
Aecon
Toronto, ON
Partner with internal stakeholders to resolve service issues and improve business processes.
Added 40 mins ago
Manager, FP&A - Wireless Business
Bell
Toronto, ON
As a FP&A Manager within Bell Business Markets (BBM), you will play a key role in supporting the financial performance of a portfolio of products and services through leadership in…
Added 55 mins ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
Define RTO and RPO with the business against the application criticality tier, document the DR exercise plan, and execute the testing - including failure modes you can actually cause:…
Added 55 mins ago
Business Analyst, Technical
Sherweb
Montreal, QC · Sherbrooke, QC
Full-time
…product propositions so people can work better. As a Technical Business Analyst, you will contribute to this goal by performing hand-on analysis for new and current products and services…
Added 55 mins ago
Marketing Manager, Monthly Giving
University Health Network
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Partner with the Business Intelligence and Business Operations teams to evaluate results, measure success, and make informed decisions
Added 1 hour ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Opportunity to support the build of the best trailers in the business
Added 1 hour ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Opportunity to support the build of the best trailers in the business
Added 1 hour ago
GenAI Tester
Iris Software Inc.
Toronto, ON
Contract
…fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris…
Added 1 hour ago
Accounting Specialist
MT Talent Solutions Inc.
Burlington, ON
Full-time
MT Talent Solutions is proud to partner with an award-winning global company to hire their newest Accounting team member. With over 8000 employees and 100 years in business, they are…
Added 1 hour ago
Senior Manager, Revenue Operations
Texada Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
…and functional leaders turn to for a clear read on where the business…

Customer Experience Associate

Montreal, QC, Canada

Pay: 44 000 $/$44,000 - 55 400 $/$55,400 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

44 000 $/$44,000 - 55 400 $/$55,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Language Requirements: Fluency in both French and English.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking solutions. Identify customer needs to promote products and resolve concerns according to standard operating procedures.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative skills, proficiency in MS Office, and fluency in both English and French.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem solving
MS Office
Word
Excel
Outlook
Time management
Organizational skills
Detail oriented
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Bilingual

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