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Added 11 mins ago
Office Experience - Reception (Montreal)
Zurich Canada
Montreal, QC
Full-time
Reporting to the AVP, Office Experience Manager, you’ll support reception, switchboard, office services, meetings and events, mail, and day-to-day workplace operations.
Added 11 mins ago
Account Officer
Aviso
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
Reporting to the Director, Partner Services and Onboarding, the Account Officer is responsible for supporting Aviso Correspondent Partners by providing outstanding service for clients, team…
Added 11 mins ago
Food Service Supervisor Full Time
Compass Group Canada
Hammonds Plains, NS
Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 11 mins ago
Truck Driver Class 5
Kent Building Supplies
Atholville, NB
Full-time
As a Truck Driver, you will be part of the team that provides delivery services for our customers displaying the highest standards of safety and excellent customer service. You will be…
Added 11 mins ago
Senior Project Manager (Data & Analytics, Oracle Fusion ERP & Digital Transformation)
Procom
Toronto, ON
Contract
We are seeking a Senior Technical Project Manager to lead complex enterprise transformation initiatives across Corporate Applications, Data & Analytics, ERP Platforms, and Digital…
Added 11 mins ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
…enthusiastic and cooperative work environment to ensure consistency of services and the highest quality of…
Added 11 mins ago
High Limit Server *Internal Only*
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Food & Beverage Outlets Manager and Supervisor, the High Limit Gaming Room Server is responsible for providing exceptional, personalized food and beverage service…
Added 11 mins ago
Fractional Sales Consultant
Kablamo
Toronto, ON
Part-time
Prior experience selling consulting and software engineering services to VP and c-suite executives in mid-market and enterprise sectors
Added 11 mins ago
Tech Lead - Software Engineering
DataVisor
Calgary, AB
$130,000 to $170,000 CAD / year
Full-time
2+ years of technical leadership experience as a tech lead, staff engineer, engineering manager, or similar role.
Added 11 mins ago
Campus Services Associate (Temporary)
Sheridan College
Brampton, ON
Temporary
Reporting to the Operations Manager, Campus Services, the Campus Service Associate provides a variety of support services for Campus Services, including the oneCARD office & the Campus…
Added 11 mins ago
Project Lead - IT Project Services (Temporary)
Sheridan College
Oakville, ON
Temporary
Reporting to the Manager, IT PMO, the Project Lead - IT Project Services supports Sheridan’s various Project initiatives.
Added 11 mins ago
Customer Retention Specialist
Jobber
Vancouver, BC
Full-time
Reporting to the Manager, Customer Retention, the Customer Retention Specialist (Retention Specialist) works directly with customers who may be at risk of cancelling or disengaging from…
Added 11 mins ago
Retention Specialist
Jobber
Vancouver, BC
Full-time
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand…
Added 14 mins ago
Tech Lead - Software Engineering
DataVisor
Vancouver, BC
$130,000 to $170,000 CAD / year
Full-time
2+ years of technical leadership experience as a tech lead, staff engineer, engineering manager, or similar role.
Added 14 mins ago
Retention Specialist
Jobber
Kitchener, ON
Full-time
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand…
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Customer Retention Specialist
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Project Lead - IT Project Services (Temporary)
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Reporting to the Manager, IT PMO, the Project Lead - IT Project Services supports Sheridan’s various Project initiatives.
Added 14 mins ago
Creative Retail Sourcing Specialist
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Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 14 mins ago
Senior Manager, IT Infrastructure & Operations
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…driving infrastructure excellence? We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology…
Added 14 mins ago
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…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 14 mins ago
Tech Lead - Software Engineering
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Toronto, ON
$130,000 to $170,000 CAD / year
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2+ years of technical leadership experience as a tech lead, staff engineer, engineering manager, or similar role.
Added 14 mins ago
Case Manager- MCIT
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Added 14 mins ago
Customer Retention Specialist
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Added 14 mins ago
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Added 14 mins ago
Retention Specialist
Jobber
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Full-time
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand…

Customer Experience Associate

Montreal, QC, Canada

Pay: 44 000 $/$44,000 - 55 400 $/$55,400 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

44 000 $/$44,000 - 55 400 $/$55,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Language Requirements: Fluency in both French and English.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking solutions. Identify customer needs to promote products and resolve concerns according to standard operating procedures.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative skills, proficiency in MS Office, and fluency in both English and French.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem solving
MS Office
Word
Excel
Outlook
Time management
Organizational skills
Detail oriented
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Bilingual

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