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Added 8 mins ago
Business Development Manager
PROLINK
Toronto, ON
Full-time
PROLINK is seeking a Business Development Manager to help grow our association and affinity programs. This is an individual contributor role that combines new member sales within existing…
Added 8 mins ago
Service Manager
Kenco Group
ON · Ontario, Canada
Full-time
At Kenco Logistics, you’re more than just a team member - you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL…
Added 37 mins ago
Senior Project Engineer
Lycopodium
Mississauga, ON
Full-time
Reporting to the Project Delivery Manager the Senior Project Engineer will provide technical assistance in the planning, designing, evaluating, executing and handover of the assigned…
Added 39 mins ago
Account Manager
Sonepar
Vaughan, ON
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In…
Added 39 mins ago
Client Success Manager
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
Full-time
The Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals.…
Added 39 mins ago
Recruitment Coordinator
Bell
Quebec, QC
As a key member of our Retail Talent Acquisition team, the Recruitment Coordinator supports full‑cycle hiring for frontline and management roles across our retail stores. This role is…
Added 55 mins ago
Territory Sales Representative / Manager – Ottawa region and Province of Quebec
Zwiesel Fortessa Americas LLC
Quebec, QC
$50,000 CAD / year
Full-time
Ability to sit for long periods of time. The staff member frequently is required to reach with hands and arms. The staff member is occasionally required to stand, walk, and stoop. The staff…
Added 55 mins ago
Performance & Restructuring Manager
Pwc Canada
Toronto, ON
Full-time
As a Performance & Restructuring Manager, you will work as part of a team of problem solvers, working on complex issues and executing strategies. Responsibilities include, but are not…
Added 1 hour ago
Account Manager, Ticket Sales, Service & Activation
PWHL
Toronto, ON · Greater Toronto Area, Canada
$24 to $28 CAD / hour
Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
Added 1 hour ago
Financial Services Representative - 4th Avenue (5-Month Contract)
Vancity
Vancouver, BC
Part-time
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status…
Added 1 hour ago
Recruitment Coordinator
Bell
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
As a key member of our Retail Talent Acquisition team, the Recruitment Coordinator supports full‑cycle hiring for frontline and management roles across our retail stores. This role is…
Added 1 hour ago
Duty Manager
The Glencoe Golf & Country Club
Calgary, AB
Part-time
We are seeking proactive and customer focused, part-time Duty Managers, to join our Member Services Team. As a Duty Manager you will play a pivotal role in ensuring smooth day-to-day Club…
Added 1 hour ago
Delegated Authority Manager
Tokio Marine Canada Ltd
Toronto, ON
Join Us as a Delegated Authority Manager – Insurance Operations
Added 1 hour ago
Account Manager, Ticket Sales, Service & Activation ┃Gestionnaire de comptes, ventes de billets, service et activation
PWHL
Ottawa, ON
$24 to $28 CAD / hour
Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
Added 1 hour ago
Facility Manager
BGIS
Ottawa, ON
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
Part-time
Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you…
Added 1 hour ago
Senior Project Manager (ICI Construction)
Maple Reinders
Mississauga, ON
$145,000 to $170,000 CAD / year
Full-time
Maple Reinders Constructors is currently seeking an experienced Senior Project Manager to join our Buildings (ICI) division team in Mississauga, Ontario. The ideal candidate will…
Added 1 hour ago
Regional Sales Manager - Canada
Johnson Controls
Toronto, ON
Full-time
…their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard –…
Added 1 hour ago
Senior Project Manager (ICI Construction)
Maple Reinders
Remote, Canada
Full-time · Remote
Maple Reinders Constructors is currently seeking an experienced Senior Project Manager to join our Buildings (ICI) division team in Mississauga, Ontario. The ideal candidate will…
Added 1 hour ago
Project Manager I
City of Vancouver
Vancouver, BC
The Project Manager I will be an instrumental member of the Operation Services Branch, Yard Operations Team. The position will work as part of a cross functional, cross disciplinary project…
Added 1 hour ago
Manager, SaaS Solutions
The Government of Nova Scotia
Halifax, NS
As the Manager, SaaS (Software-as-a-service) Solutions, you provide leadership and direction to a team of IT professionals; delivering corporate and line of business application services to…
Added 1 hour ago
Duty Officer
Flair Airlines
Toronto, ON
Full-time
…efficient delivery of our flight schedule. Reporting to the Manager, OCC, you will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to coordinate daily…
Added 1 hour ago
Corporate Traveller - Onboarding Success Manager - Ottawa, ON
Flight Centre
ON
…exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and existing Corporate Traveler clients through their onboarding…
Added 2 hours ago
Performance & Restructuring Manager
PwC Canada
Toronto, ON
Full-time
As a Performance & Restructuring Manager, you will work as part of a team of problem solvers, working on complex issues and executing strategies. Responsibilities include, but are not…
Added 2 hours ago
Team Member - Part Time - Festive Season
Lovisa Pty Ltd
Centre Hastings, ON
£12.71 GBP / hour
Part-time
Top-notch training to become a great Team Member (and piercing training!)

Customer Experience Associate

Montreal, QC, Canada

Pay: 44 000 $/$44,000 - 55 400 $/$55,400 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

44 000 $/$44,000 - 55 400 $/$55,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Language Requirements: Fluency in both French and English.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking solutions. Identify customer needs to promote products and resolve concerns according to standard operating procedures.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative skills, proficiency in MS Office, and fluency in both English and French.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem solving
MS Office
Word
Excel
Outlook
Time management
Organizational skills
Detail oriented
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Bilingual

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