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Added 20 mins ago
Manager, Supply Chain Intelligent Automation
Walmart Canada
Mississauga, ON
Full-time
Act as product owner for assigned GenAI‑enabled solutions or functional domains, managing backlogs, acceptance criteria, timelines, and value realization in partnership with engineering and…
Added 20 mins ago
Customer Success Specialist
Gala Solutions
Montreal, QC
Contract
The consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to, the following:
Added 20 mins ago
Merchandiser- Hourly Full Time
Shoppers Drug Mart
St. John's, NL
Full-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 51 mins ago
Principal Technical Program Manager
SMART Technologies
Calgary, AB
This role sits at the intersection of engineering, product management, and operations. You will need enough technical depth to understand how the software works and where integrations can…
Added 51 mins ago
Product Owner I
TD
London, ON · Toronto, ON
Full-time
Partner with management to support the delivery of a product vision
Added 51 mins ago
Personal Banking Associate Trainee
TD
Oshawa, ON
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 51 mins ago
Personal Banking Associate- Fixed Term Contract Ends May 16, 2027
TD
Grande Prairie, AB
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 51 mins ago
Customer Experience Associate
TD
Regina, SK
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
CSM Solution Owner
McKesson
Mississauga, ON
Full-time
We are seeking a CSM Solution Owner with deep experience in Customer Service Management (CSM) to help shape and scale a secure, reliable, and business-aligned platform. In this role, you…
Added 1 hour ago
Administrative Assistant
Jobright.ai
Canada
Full-time
Work at the intersection of AI, agents, and product
Added 1 hour ago
JOIN THE TEAM AT GOODFLEX
Goodflex Rubber
Montreal, QC · Urban agglomeration of Montreal, QC
Internship
Constructing hoses to a dedicated manufacturing specification within the specified time provided whilst achieving international standards for product quality, efficiency and productivity.
Added 1 hour ago
Supply Chain PMO – Sr Scrum Master
Apex Systems
Mississauga, ON
$80 to $100 USD / hour
Full-time
Partner with Product Owners to ensure backlog readiness, prioritization, and clarity of user stories
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Translate market dynamics, product strategy, and customer challenges into clear, structured narratives
Added 1 hour ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
Technical Product Manager
Encore Technical Solutions Inc.
Markham, ON
Contract
5+ years as a Value Stream Owner, Senior Technical Product Owner, Technical Product Manager, or Senior BSA.
Added 1 hour ago
Personal Banking Associate
TD
Owen Sound, ON
Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
Montreal East- In Person Recruitment Event (October 19, 2026)
TD
Montreal, QC
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Director, Integrated Retail Sales & Guest Experience
FIKA Company
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
Create simple sales playbooks, product stories, campaign briefs, and coaching tools that can be applied consistently across stores.
Added 2 hours ago
Montreal East- In Person Recruitment Event (October 19, 2026)
TD
Saint-Léonard-d'Aston, QC
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
Job Opportunity
ETHRA Ingredients
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Respond to the owner’s requests promptly with absolute transparency accuracy and quality of advice and information
Added 2 hours ago
Design Leadership - Future Opportunities
Neo Financial
Toronto, ON · Calgary, AB
Full-time
Strategic Leadership: Partner directly with Founders, VPs, and Product Directors to define and drive the long-term design vision and product strategy for a specific pillar.
Added 2 hours ago
Sales Team Lead - Vancouver
Neo Financial
Vancouver, BC
$45,760 CAD / year
Full-time
Coach & Develop: Train, mentor, and provide ongoing feedback to Sales Representatives to improve their product knowledge and sales skills.
Added 2 hours ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Contract
Own the vision, roadmap, commercial performance, and delivery of Pelmorex's data product portfolio: Audience Segments, Foot Traffic Attribution (FTA), and the Engagefront DSP across both…
Added 3 hours ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Full-time
Own the vision, roadmap, commercial performance, and delivery of Pelmorex's data product portfolio: Audience Segments, Foot Traffic Attribution (FTA), and the Engagefront DSP across both…
Added 3 hours ago
Personal Banking Associate Trainee
TD
Ottawa, ON
Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Customer Experience Associate

Montreal, QC, Canada

Pay: 44 000 $/$44,000 - 55 400 $/$55,400 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

44 000 $/$44,000 - 55 400 $/$55,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Language Requirements: Fluency in both French and English.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking solutions. Identify customer needs to promote products and resolve concerns according to standard operating procedures.

Requirements

Requires a high school diploma with at least one year of relevant experience, while an undergraduate degree is considered an asset. Candidates must possess strong administrative skills, proficiency in MS Office, and fluency in both English and French.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Problem solving
MS Office
Word
Excel
Outlook
Time management
Organizational skills
Detail oriented
Relationship building
Conflict resolution

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Client Relations
Operational Excellence
Compliance
Code of Conduct
Administration
Time Management
Communication Skills
Bilingual

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