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Added 13 mins ago
Senior Conversational AI Engineer/Architect (P4)
Apex Systems
Mississauga, ON
$85 to $95 USD / hour
Full-time
As a Senior Conversational AI Engineer, EmployeeWorks Platform at Client, you'll be responsible for driving the success, adoption, and continuous evolution of AI powered employee…
Added 13 mins ago
AI Solution Architect
NTT DATA North America
Toronto, ON
$152.13 USD / hour
Other
Must be onsite at the client in Toronto 2-3 days/week
Added 13 mins ago
IT Project Manager T2 (CAN)
Apex Systems
Vancouver, BC
$28 to $36 USD / hour
Contract
Our client is looking for an IT Project Manager to support the integration of acquired companies into the organization, the optimization of program management release processes, and the…
Added 13 mins ago
Sales Executive
MiQ
Vancouver, BC
Full-time
Agency experience as a customer, partner or employee – client facing management agency experience is a bonus
Added 13 mins ago
Intermediate/Senior Accountant
Sabounji LLP
Richmond Hill, ON
$65,000 to $90,000 CAD / year
Full-time
…families across the GTA. As a smaller firm, we offer direct partner access, a wide variety of files, and real responsibility early…
Added 13 mins ago
Construction Assistant
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Calgary, AB
Full-time
Since our beginning in 1985, Baywest Homes has been known for innovative, client-focused design, solid construction processes, superior product knowledge and outstanding relationships with…
Added 14 mins ago
Personal Banking Associate Trainee
TD
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Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 14 mins ago
Executive Assistant IV
TD
Toronto, ON
Full-time
Work with complete autonomy alongside leader; may partner with Special Assistant or other leaders to finish unique tasks
Added 14 mins ago
Customer Experience Associate
TD
AB
Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 14 mins ago
Senior GenAI Software Developer
BMO
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Full-time
Partner with business stakeholders, product teams, and technical experts to translate business requirements into scalable technical solutions.
Added 14 mins ago
SPECIALIST, PLANNING AND STRATEGY IMPLEMENTATION, ADVISORY SERVICES
BDC
Montreal, QC
Full-time
Oversee and collaborate with BDC stakeholders on selected initiatives such as Client Experience, AS strategy, Employee Experience and other SVP-assigned cross-functional initiatives.
Added 14 mins ago
Real Estate Development - Senior Designer/Designer, Low Voltage Systems
Aritzia
Vancouver, BC
Full-time
…our retail spaces, support our operations, and enhance the client and employee experience. Working closely with internal partners, consultants, contractors, and technology vendors, you will…
Added 14 mins ago
Client Solutions Executive
Insight Enterprises, Inc.
Toronto, ON
…collaborate with Insight's technical, services, sales, and partner teams to solve business challenges and create measurable client…
Added 28 mins ago
Strategic Planning & Alignment Lead (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
The Strategic Planning & Alignment Lead serves as a strategic partner within Global Security, collaborating with senior decision-makers across RBC. This role focuses on translating…
Added 28 mins ago
Information Security Compliance Specialist
Docebo
Remote, Canada
$98,300 to $131,000 CAD / year
Full-time · Remote
Power Legal Alignment: Partner with the Docebo legal team to review Customer Agreements, Terms & Conditions, and Data Processing Addendums, seamlessly mapping client requirements to…
Added 28 mins ago
Partner Administrative Assistant
KPMG
Vancouver, BC
Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality…
Added 28 mins ago
Sr. Software Developer (Java/ WebServices)
Open Text Corporation
Richmond Hill, ON
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 40 mins ago
Account Officer
Aviso
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
…employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner…
Added 40 mins ago
RVP, Sales - Data Foundation - Public Sector
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ON · Ontario, Canada
Full-time
…Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 40 mins ago
Principal Product Engineer
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ON · Ontario, Canada
$150,000 to $170,000 CAD / year
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Partner with foundry, packaging, and OSAT teams to resolve manufacturing challenges while driving quality improvements, cost-reduction initiatives, and continuous product lifecycle…
Added 40 mins ago
Data Engineer II - CPB Data Curation
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Full-time
Build effective working relationships within own pod and across partner teams to encourage collaboration on all pod deliverables.
Added 40 mins ago
Fractional Sales Consultant
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Toronto, ON
Part-time
SDR elements: opening doors through their own network, running client conversations, and brokering introduction between prospective clients and Kablamo
Added 42 mins ago
Senior Project Manager, Design and estimation
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Vancouver, BC
Full-time
…improvement of the mechanical properties of soils. Through its partner brands, ConeTec and Remea, Menard Canada is expanding its service offering and leveraging its national network to…
Added 42 mins ago
Legal Administrative Assistant
Smith Legal Search
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
…a close-knit team. The successful candidate will support a partner and two associates, and work closely with the wider support team during busy…
Added 42 mins ago
Real Estate Development - Senior Designer/Designer, Low Voltage Systems
Aritzia
Vancouver, BC
Full-time
…our retail spaces, support our operations, and enhance the client and employee experience. Working closely with internal partners, consultants, contractors, and technology vendors, you will…

Customer Experience Associate

Courtenay, BC, Canada

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Work Location:

Courtenay, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions accurately while providing excellent customer service and advice on banking products. Identify customer needs to recommend appropriate solutions and resolve concerns in a timely manner.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills along with proficiency in MS Office.

Skills

Customer service
Financial transactions
Banking solutions
Communication
Administration
Organizational skills
Planning
Time management
MS Office
Word
Excel
Outlook
Problem solving
Detail oriented
Confidentiality

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Deposits
Withdrawals
Bill Payments
MS Office
Word
Excel
Outlook
Administration
Time Management
Client Relations
Operational Excellence
Regulatory Compliance
Code of Conduct

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