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Added 8 mins ago
Branch Operations Manager
RBC
Guelph, ON
Full-time
The RBC Dominion Securities is seeking a Branch Operations Manager. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch…
Added 8 mins ago
Associate
RBC
Ottawa, ON
Full-time
The RBC Dominion Securities branch in Ottawa is looking for a resourceful, efficient and collaborative individual to join our Team as an Associate.
Added 22 mins ago
Director, Audit Services
AGLC
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$155,770 to $214,183 CAD / year
Full-time
Division/Branch: Regulatory Services / Audit Services
Added 23 mins ago
Corporate Accountant II (Temporary 14 month contract)
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Langley (District), BC · Langley, BC
Bachelor’s degree in business administration, accounting required
Added 23 mins ago
Personal Banking Associate Trainee
TD
Saskatoon, SK
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 23 mins ago
Customer Experience Associate
TD
AB
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 23 mins ago
Client Service Assistant
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Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 23 mins ago
Clinical Advisor
Government of Alberta
Calgary, AB
The Continuing Care Homes Branch is seeking a highly skilled and experienced Clinical Advisor to support the transformation of Alberta's continuing care system.
Added 38 mins ago
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This position is dedicated to driving operational efficiency projects within the Parks and Roads Services Branch, leveraging data analytics and storytelling to inform decision-making. The…
Added 50 mins ago
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Calgary, AB
Full-time
This role is based out of the Calgary Brentwood Village branch, but on occasion may be required to travel to neighbouring branches.
Added 1 hour ago
PIA Client Service Associate
TD
Markham, ON
Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 1 hour ago
Customer Experience Associate
TD
Comox, BC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
Personal Banking Associate Trainee
TD
Temiskaming Shores, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
Customer Experience Associate
TD
Montreal, QC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
Pre-Planning Director
Arbor Memorial Inc.
Cavan-Monaghan, ON
Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 1 hour ago
Sr. Team Leader, Wealth Client Services
CIBC
Toronto, ON
Full-time
…and supervise the workflow of Private Banking Associates and branch staff . Lead and/or participate in sales and service management activities including pilot projects and national or…
Added 1 hour ago
IIA Administrative Assistant, ScotiaMcLeod (Spanish/ English) - Toronto
Scotiabank
Toronto, ON
Ensure effective client administration by following up with clients on missing documentation required as per the industry regulatory requirements, maintaining client files and information…
Added 1 hour ago
SENIOR OFFICER, CLIENT RELATIONSHIP
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Kingston, ON
Full-time
Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.
Added 1 hour ago
Manager, Provincial Grant Programs
Government of Alberta
AB
Oversee unit operations, budgets, and resources to ensure priorities are delivered effectively and aligned with branch objectives.
Added 1 hour ago
Branch Administrator
Government of Alberta
AB
Support onboarding and workplace administration by coordinating orientation checklists, access cards, IT equipment, office space and related branch support requirements.
Added 2 hours ago
Customer Service Representative
TD
Woodbridge, ON
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
Customer Experience Associate
TD
Campbell River, BC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
Customer Experience Associate - St. Hyacinthe, Montérégie Estrie Surrounding area
TD
Saint-Hyacinthe, QC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
Personal Banking Associate Trainee
TD
Oshawa, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
Personal Banking Associate
TD
Regina, SK
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…

Customer Experience Associate

Campbell River, BC, Canada

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 18, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Campbell River, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matter.

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments while adhering to standardized operating procedures and regulations. Identify customer needs to recommend appropriate banking solutions and resolve concerns to ensure a positive customer experience.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative and organizational skills, proficiency in MS Office, and the ability to communicate effectively in a fast-paced environment.

Skills

Customer service
Financial transactions
Communication
Administration
Organizational skills
Planning
Time management
MS Office
Word
Excel
Outlook
Detail oriented
Problem solving
Banking solutions

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Transactions
MS Office
Word
Excel
Outlook
Administration
Time Management
Customer Service
Retail Banking
Commercial Banking
Compliance
Code of Conduct
Operational Excellence

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