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Added 11 mins ago
(CAN) Customer Service Manager
Walmart Canada
Gander, NL
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 11 mins ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Timmins, ON
Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 11 mins ago
Bar staff
J D Wetherspoon
North Stormont, ON
Full-time
…under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you`ll need to…
Added 11 mins ago
(CAN) Gérant de rayon, épicerie
Walmart Canada
Levis, QC
Full-time
…merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and customer traffic…
Added 11 mins ago
(CAN) Gérant de rayon, déchargement
Walmart Canada
Sainte-Agathe-des-Monts, QC
Full-time
…merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and operational…
Added 11 mins ago
Territory Manager
Solenis
ON
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 11 mins ago
Territory Manager - King City, Richmond Hill, Bradford, Newmarket
Solenis
ON
Full-time
The Territory Manager will be responsible for driving sales growth, building strong customer relationships, and delivering hygiene and cleaning solutions across assigned accounts in the…
Added 1 hour ago
Boutique Manager | Royalmount
Parfums Christian Dior
Montreal, QC
Full-time
Added 1 hour ago
Assistant Manager - Jump
Jump Restaurant
Toronto, ON
Full-time
We are seeking an Assistant Manager who is passionate about hospitality, thrives in a professional, high-standard environment, and is eager to grow within one of Canada’s most respected…
Added 1 hour ago
Photo Lab Specialist
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Vancouver, BC
$18.25 to $21.58 CAD / hour
Other
Maintaining equipment under the direction of the Photo Lab Manager.
Added 1 hour ago
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
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Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
Added 1 hour ago
café manager
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Added 1 hour ago
Banquet Server
Grey Eagle Resort & Casino
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Full-time
Handle guest questions, concerns and complaints professionally and notify a manager as required
Added 1 hour ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 2 hours ago
Store Manager
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Full-time
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their…
Added 2 hours ago
Transitional Housing Support Worker (Casual)
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Vancouver, BC · Belkin Communities of Hope - Grace Mansion
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Performs other work-related duties as assigned by program manager.
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assistant manager, restaurant
Dairy Queen
Burnaby, BC
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Operations Supervisor
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Delta, BC
Full-time
We have an exciting opportunity for a Operations Supervisor to join our Tidewater team, reporting to the Operations Manager. The successful candidate must be an enthusiastic and motivated…
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Technical Territory Manager
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Canada
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…job. We are looking for a self-driven, competitive Territory Manager who can build long-term customer relationships, understand how a customer's operation makes money, uncover problems and…
Added 2 hours ago
Coordinator, Business Operations
Toronto Rock Lacrosse Club
Oakville, ON
Full-time
…Sports Medicine & Wellness Centre, The Quarry (high-performance training facility), and Rock Lax Shop (equipment, gear & apparel). The Toronto Rock Lacrosse Club play their home games at TD…
Added 2 hours ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
RISE Software Engineer at Intuitive
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Attend RISE training sessions for increased technical and soft skills.
Added 2 hours ago
Assistant Store Manager | Richmond Centre
Michael Hill
Richmond, BC
Full-time
Take the next step in your retail leadership career with Michael Hill at Richmond Centre. As an Assistant Store Manager, you'll coach a high-performing team, exceed sales goals, and create…
Added 2 hours ago
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

Customer Experience Associate- Campbell River- Future Opportunities

Campbell River, BC, Canada

Job type: Part-time
Apply by: Oct 18, 2026
Education: Master’s degree
Experience: 1+ years of relevant experience
Posting language: English
Posted: Sep 9, 2026

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Original job description

Work Location:

Campbell River, British Columbia, Canada

Hours

15

Line Of Business

Personal & Commercial Banking

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Evaluates and recommends customer solutions from established options
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager

Experience & Education

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..

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More about this job

Responsibilities

Deliver a positive customer experience by processing routine banking transactions, identifying customer needs, resolving concerns, and opening a limited range of products or services. Support branch business and operational objectives by following procedures, ensuring transaction accuracy, escalating risks, improving processes, and contributing to an effective team.

Requirements

A high school diploma and/or at least one year of relevant experience is required; a post-secondary or undergraduate degree in a related field is preferred. The role calls for established customer service skills, basic banking product knowledge, accuracy, communication, and the ability to handle routine transactions and escalate non-standard issues.

Skills

Customer Service
Financial Transactions
Customer Needs Assessment
Problem Resolution
Product And Service Recommendations
Banking Products
Operational Procedures
Risk Escalation
Due Diligence
Process Improvement
Teamwork
Communication
Attention To Accuracy
Compliance

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Customer Concerns
Customer Needs Assessment
Banking Products
Advice Goals
Operating Policies And Procedures
Operational Excellence
Risk Escalation
Due Diligence
Transaction Accuracy
Process Improvement
Code Of Conduct
Cross-Training
Team Effectiveness
Performance Management
Customer Solutions

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