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Added 16 mins ago
Factory Representative
SWS Warning Lights Inc
Niagara Falls, ON
Full-time
This role involves regular travel by car and air across Canada and into the United States. For the right person, that is not a drawback, it is part of the opportunity.
Added 44 mins ago
Technical Product Owner, AI-Enabled Enterprise Solutions
TD
Toronto, ON
Full-time
Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
Added 44 mins ago
Personal Banker Future Opportunities in Edmonton - Mandarin and/or Cantonese Language Skills as an Asset
TD
Beaumont, AB
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 45 mins ago
Spécialiste des Ventes Territorial
Mettler Toledo
Montreal, QC
Aider le manager et la direction en fournissant des mises à jour mensuelles sur les problèmes récurrents nécessitant une approche proactive.
Added 1 hour ago
Marketing and Communications Project Officer
Electricity Human Resources Canada (EHRC)
Ottawa, ON
Contract
Reports to: Marketing and Communications Manager
Added 1 hour ago
Personal Banking Associate
TD
Kitchener, ON
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
Manager, Performance Management & Strategic Enablement
TD
Toronto, ON
Full-time
…outcomes. The Performance Management & Strategic Enablement manager supports team and Corporate Affairs leaders by establishing the frameworks, insights, processes and governance needed to…
Added 1 hour ago
Product Owner II - Everyday Advice Journey Delivery
TD
Toronto, ON
Full-time
Partner with management to support the delivery of a product vision
Added 1 hour ago
Personal Banking Associate
TD
Toronto, ON
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 1 hour ago
Partner Account Manager, Automation
Siemens
Montreal, QC · Quebec, QC
As Partner Account Manager, you will make an impact by leveraging your technical and sales skills to drive Siemens growth strategies through the Solution Partner channel.
Added 2 hours ago
Private Trust Client Service Associate - Indigenous Trust
TD
Sudbury, ON · Thunder Bay, ON
Full-time
…charitable organizations, and Indigenous communities across Canada. Our Indigenous Trust Services (ITS) team partners with First Nations, Métis, and Inuit clients to administer complex…
Added 2 hours ago
Personal Banking Associate Trainee
TD
Whitby, ON
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 5 hours ago
Growth Operations Manager
nesto
Toronto, ON
Full-time
Building Canada's Mortgage Ecosystem of the Future.
Added 6 hours ago
Hallmark Territory Assistant- Fredericton, NB, E3B 3H5
Hallmark Canada
Fredericton, NB
Part-time
Partner with the Territory Installation Manager to follow up and ensure installations are completed accurately and on time
Added 7 hours ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC · Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
You’ll also support the Senior Marketing Manager in the delivery of French-language campaigns and help adapt national initiatives to better connect with audiences in Quebec and across…
Added 10 hours ago
Field Patient Support Services Manager
Jobgether
Canada
$92,100 to $153,500 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.
Added 10 hours ago
Territory Sales Manager – Outside Sales & New Business Development
Greif
Scots Bay, Kings Subdivision B, NS · Kings, Subdivision C
Full-time
Greif is seeking a highly driven Territory Sales Manager to accelerate growth across Eastern Canada through the acquisition of new customers and expansion into new markets. This position is…
Added 10 hours ago
Field Patient Support Services Manager
Jobgether
Canada
$92,100 to $153,500 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.
Added 10 hours ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
You’ll also support the Senior Marketing Manager in the delivery of French-language campaigns and help adapt national initiatives to better connect with audiences in Quebec and across…
Added 10 hours ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC
$52,000 to $62,000 CAD / year
Full-time
You’ll also support the Senior Marketing Manager in the delivery of French-language campaigns and help adapt national initiatives to better connect with audiences in Quebec and across…
Added 10 hours ago
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 11 hours ago
Business Operations Manager
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Manager based in Canada.
Added 11 hours ago
Customer Experience Associate - Fixed Term Contract
TD
Courtenay, BC
Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 11 hours ago
Senior Personal Banker - Home Borrowing
TD
Surrey, BC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 11 hours ago
Senior Personal Banker Trainee – Home Borrowing
TD
Vancouver, BC
Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…

Customer Experience Associate - Fixed Term Contract

Courtenay, BC, Canada

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Apply by: Oct 25, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Courtenay, British Columbia, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Fixed Term Contract ending June 7th, 2027.

#IN-Retail

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Process financial transactions such as deposits and withdrawals while providing excellent customer service. Identify customer needs to recommend appropriate banking solutions and resolve concerns according to standard procedures.

Requirements

Requires a high school diploma and at least one year of relevant experience, with an undergraduate degree considered an asset. Candidates must possess strong administrative, organizational, and communication skills with proficiency in MS Office.

Skills

Customer service
Financial transactions
Cash handling
Relationship building
Problem solving
Communication
Time management
Organizational skills
MS Office
Detail oriented
Initiative
Banking solutions
Conflict resolution
Administrative skills

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Transactions
MS Office
Word
Excel
Outlook
Customer Relations
Administrative
Compliance
Code of Conduct
Operational Excellence
Fixed Term Contract

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