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Added 46 mins ago
Customer Experience Associate - Future Opportunities
TD
Ottawa, ON · Hawkesbury, ON · Orleans, ON · Rockland, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 46 mins ago
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
Wealth Experience Associate
ATB
Calgary, AB
Full-time
As ATB Wealth’s next Wealth Experience Associate, you are passionate about assisting Financial Advisors in managing and administering an assigned portfolio of ATB Wealth clients. Under the…
Added 2 hours ago
Condominium Manager
FirstService Residential Canada
Toronto, ON · North York, ON
Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 3 hours ago
NRO Sales Associate I - NU
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Markham, ON
Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 4 hours ago
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As a Support Associate in Seoul, supporting Korean and English, you will:
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Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
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Part-Time Sales Associate - Famous Footwear CAN
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As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 5 hours ago
NRO Sales Associate I - NU
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Internal: Store Manager, Corps Officer(s), volunteers, staff
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Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 6 hours ago
Manager, Client Engagement - Wayfinding
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Toronto, ON
Full-time
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Added 6 hours ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
$100,000 to $150,000 CAD / year
Full-time
BrandActive is currently seeking a Manager, Client Engagement - Wayfinding to join our growing wayfinding practice. This is an opportunity to lead complex, strategic work while helping…
Added 6 hours ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 6 hours ago
Personal Banking Associate
TD
Ottawa, ON
Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 6 hours ago
Customer Experience Associate
TD
AB
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 6 hours ago
Customer Experience Associate - Future Opportunities
TD
Belleville, ON · Cobourg, ON · Greater Napanee, ON · Port Hope, ON · Trenton, ON · Picton, ON
Part-time
Generally reports to a Manager Customer Experience or Branch Manager
Added 6 hours ago
Customer Experience Associate
TD
Grand Bend, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
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Customer Experience Associate
TD
St. Catharines, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
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Customer Experience Associate
TD
Delhi, ON
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 6 hours ago
TD Agriculture Networking Event
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…exclusive talent mixer, promoting our 2027 Intern/Co-op and 2027 Associate opportunities. Participants will have an opportunity to hear from TD executives and network with business…
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TD
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…metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement…

Customer Experience Associate - Future Opportunities

Belleville, ON, Canada
Cobourg, ON, Canada
Greater Napanee, ON, Canada
Port Hope, ON, Canada
Trenton, ON, Canada
Picton, ON, Canada

Pay: $22.00 - $27.21 CAD
Job type: Part-time
Experience: 1+ years of relevant experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

Work Location:

Belleville, Ontario, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by continuously developing knowledge in own area
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Evaluates and recommends customer solutions from established options
Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The associate will provide exceptional customer service by processing financial transactions and resolving customer inquiries. They will also support branch business objectives by promoting banking products and adhering to operational policies.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

Skills

Customer service
Financial transactions
Problem solving
Communication skills
Banking operations
Product knowledge
Operational excellence
Relationship building
Team collaboration
Attention to detail

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
Deposits
Withdrawals
Bill Payments
Operational Excellence
Compliance
Bank Code of Conduct
Client Relations
Transaction Processing
Branch Operations
Professional Development
Teamwork

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