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Added 21 mins ago
EJ
Canada Initiative Leader
Edward Jones
Mississauga, ON
- $99,900 to $170,000 CAD / year
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 50 mins ago
T
CEA
TD
Port Colborne, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 50 mins ago
T
Customer Experience Associate-1
TD
Virgil, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Richmond Hill, ON
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Added 1 hour ago
MC
Executive Associate
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- Full-time
Mission Critical Engineers is seeking an Executive Associate to provide high-level, confidential support to the Principals and senior management.
Added 1 hour ago
GC
Data Engineer
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- $90,000 to $150,000 CAD / year
- Full-time
Experience with Azure data services, including Azure Data Factory, Azure Synapse Analytics, Azure Data Lake Storage, and Azure SQL.
Added 2 hours ago
VA
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Calgary, AB
- Full-time
Associate or Associate Director, Technical Investment Banking – Energy – Calgary, AB
Added 2 hours ago
PC
Salesperson
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Mississauga, ON
- Full-time
Providence Canada Inc. is looking for a Telecom Sales Associate to join our growing team in Mississauga. This is more than just a sales job - it's an opportunity to build a career with…
Added 3 hours ago
AC
AWS DevOps Engineer
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- Full-time
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Added 3 hours ago
IE
Patient Service Associate (Ottawa, ON)
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Ottawa, ON · Montreal, QC
- Full-time
Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs every day, focusing on how to help improve the lives of patients. The…
Added 4 hours ago
NS
Recreation Therapy Associate - Rehabilitation Services
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Reporting to the Manager of Rehabilitation Services, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to…
Added 4 hours ago
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Full-Time Travel Agent (Brandon, Manitoba)
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…trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we…
Added 4 hours ago
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Associate Director, Media Planning
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a results-driven, goal-oriented Associate Director, Integrated Communications Planning. This role is a crucial component in delivering results for our largest, most…
Added 4 hours ago
B
Senior Accounts Receivable Associate
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Added 5 hours ago
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A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing…
Added 5 hours ago
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Senior Accounts Receivable Associate
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Added 5 hours ago
T
Personal Banking Associate Trainee
TD
Burnaby, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 5 hours ago
T
Personal Banking Associate
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Welland, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 5 hours ago
T
Customer Experience Associate - Westmount, Claremont
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 5 hours ago
T
Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 5 hours ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 5 hours ago
T
Customer Experience Associate
TD
Vernon, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 5 hours ago
T
Customer Experience Associate
TD
Port Coquitlam, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…

Customer Experience Associate (Future Oppurtunites)

Toronto, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Nov 5, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while identifying customer needs and recommending suitable banking solutions. Resolve customer concerns, promote relevant products and services, support team effectiveness, and contribute to operational improvements.

Requirements

Requires a high school diploma and/or at least one year of relevant experience; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative and organizational abilities, proficiency with Microsoft Office and the internet, attention to detail, initiative, and effective customer communication skills.

Skills

Customer Service
Financial Transaction Processing
Customer Needs Assessment
Banking Solutions
Problem Resolution
Sales And Product Promotion
Communication
Organization
Planning
Time Management
Attention To Detail
Initiative
Microsoft Word
Microsoft Excel
Microsoft Outlook
Teamwork

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Customer Needs Assessment
Product Promotion
Customer Concern Resolution
Confidentiality
Operating Procedures
Industry Regulations
Code Of Conduct And Ethics
Business Objectives
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Administration
Organization
Planning
Time Management
Team Effectiveness
Operational Excellence

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