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Added 14 mins ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Collaborate with internal teams to escalate complex issues and gather necessary information to address customer concerns comprehensively.
Added 44 mins ago
S
Restaurant manager
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- Full-time
Added 44 mins ago
CC
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…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 44 mins ago
RS
restaurant manager
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TB
restaurant manager
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DB
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- Full-time
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 1 hour ago
EH
Business Development Account Manager (AM) - Western Canada
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- $80,000 to $95,000 CAD / year
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The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 1 hour ago
BG
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Added 1 hour ago
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Duty Officer
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- Full-time
…efficient delivery of our flight schedule. Reporting to the Manager, OCC, you will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to coordinate daily…
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FA
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Added 1 hour ago
BB
Seasonal Merchandiser
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Added 1 hour ago
ME
Retail Manager - Whistler
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Whistler, BC
- $56,000 to $69,900 CAD / year
We currently have three Department Manager opportunities available:
Added 2 hours ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
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Dartmouth, NS
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Respond in person immediately to all Customer concerns that require managerial intervention
Added 2 hours ago
FH
Project Manager - Redevelopment & Major Projects
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Surrey, BC
- Full-time
Bring your expertise in strategic leadership and transformational change to this role as a Project Manager - Redevelopment & Major Projects. This is your opportunity to apply creativity,…
Added 2 hours ago
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Food Service Worker I
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Chilliwack, BC
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…according to established policies and procedures. Forwards concerns on food and supply stock and/or quota/levels to the Manager or…
Added 3 hours ago
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Manager of Dental Services
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Woodstock, ON
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We are seeking a dynamic and experienced Manager of Dental Services to lead this division, oversee consultants, and maintain the highest standards of quality and client satisfaction. This…
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St. Paul - Temporary Contract Merchandiser
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AB · Blackfoot, AB
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…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 3 hours ago
SD
Assistant Front Store Manager
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- Full-time
Role Description The Assistant Front Store Manager is a full-time, on-site role based in Leduc, AB, supporting the overall operations and customer experience in the front store. This role…
Added 3 hours ago
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Business Advisor
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Added 4 hours ago
WC
(CAN) Health and Beauty Team Associate
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Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
Front Office Manager
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Added 5 hours ago
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General Manager – Print & Sign Shop
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Added 5 hours ago
AI
Electromechanical Operations Manager
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Maintain customer relationships, handling customer concerns in a timely and professional manner
Added 5 hours ago
AI
Human Resources Manager - Ontario
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Director, the Human Resources Manager is responsible for providing strategic and operational Human Resources support that aligned with GDI Ainsworth organizational…
Added 5 hours ago
DQ
restaurant assistant manager
Dairy Queen
Summerside, PE
- Full-time

Customer Experience Associate - (Mandarin and/or Cantonese)

Markham, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 31, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Markham, Ontario, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Cantonese or Mandarin speaking

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking transactions accurately while following operating procedures, regulations, and the bank’s code of conduct. Understand customer needs, recommend suitable banking solutions, resolve concerns, promote products and services, and contribute to an effective team and positive customer experience.

Requirements

Requires a high school diploma and/or at least one year of relevant experience; an undergraduate degree or equivalent is an asset. Candidates should have strong administrative, organizational, planning, time-management, communication, and customer-service skills, working knowledge of Microsoft Office and the internet, and the ability to speak Cantonese or Mandarin.

Skills

Customer Service
Financial Transaction Processing
Banking Solutions
Customer Needs Assessment
Problem Resolution
Sales and Product Promotion
Communication
Organization
Planning
Time Management
Attention to Detail
Initiative
Microsoft Word
Microsoft Excel
Microsoft Outlook
Mandarin or Cantonese

Benefits

Health and Well-Being Benefits
Savings and Retirement Programs
Paid Time Off
Banking Benefits and Discounts
Career Development
Reward and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Customer Needs Assessment
Product Promotion
Business Processes
Customer Concern Resolution
Confidentiality
Operating Procedures
Industry Regulations
Code of Conduct and Ethics
Operational Excellence
Team Effectiveness
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Mandarin
Cantonese

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