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Added 6 mins ago
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Personal Support Worker (PSW) : Port Stanley Casual Position
Extendicare
Port Stanley, ON · LTC - Port Stanley (East Rd.)
- Part-time
…comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings…
Added 6 mins ago
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Receptionist-Casual Part Time- Harol and Grace Baker Centre
Extendicare
Toronto, ON · Harold & Grace Baker Centre (Long Term Care)
- Part-time
…comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings…
Added 22 mins ago
Senior Power Systems Architect
Bell
Toronto, ON
Business Cases & Financial Justification: Build comprehensive business cases, total cost of ownership (TCO) analyses and cost-benefit frameworks to financially justify investments in new…
Added 51 mins ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 51 mins ago
T
Client Service Associate, Financial Planning
TD
Montreal, QC
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 51 mins ago
T
Senior Regional Manager, Financial Planning
TD
Barrie, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 51 mins ago
T
London Credit Card Representative
TD
London, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
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Financial Planner
BMO
Springdale, NL · NL
- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…
Added 1 hour ago
FC
Full Stack Developer, Investly
Fidelity Canada
Toronto, ON
- Full-time
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and…
Added 1 hour ago
Claims Investigation Specialist - 6months
The Canada Life Assurance Company
ON
Your work will directly support accurate, defensible claim outcomes while protecting the financial integrity of Canada Life and the clients we serve.
Added 1 hour ago
AC
Adastra Talent Reconnect
Adastra Corporation
Markham, ON
- Other
Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The…
Added 1 hour ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Industry depth in financial services, insurance, retail, healthcare, or the public sector; professional proficiency in French.
Added 1 hour ago
Product Manager - AI Platform
Nesto Cloud
Canada
Mortgage or regulated financial services experience - curiosity, rigor, and execution matter more
Added 1 hour ago
Product Manager - AI Platform
Nesto Group(e)
Canada
Mortgage or regulated financial services experience - curiosity, rigor, and execution matter more
Added 1 hour ago
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Transaction Processing Administrator
RBC
Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 1 hour ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
Financial services or Securities industry experience preferred.
Added 1 hour ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 2 hours ago
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Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
Drives sales results to enhance the promotion of BMO Life Assurance product and services to managing general agencies (MGAs) and brokers. Shares feedback on the product, processes, etc. to…
Added 2 hours ago
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Director of Care (DOC) - Full Time (FT) - Charleswood Care Centre
Extendicare
Winnipeg, MB · Charleswood Care Centre
- Full-time
Financial stewardship - Manage the care staff complement consistent with the Extendicare model of care that meets the provincial/legislated hours of care. Oversee the financial management,…
Added 2 hours ago
E
Recreation Aide (Casual) - Ridgeview
Extendicare
Ridgeview, ON
- Part-time
…comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings…
Added 2 hours ago
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Bilingual Customer Service Representative
BMO
Dollard-Des Ormeaux, QC
- Part-time
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Added 2 hours ago
T
Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
Strong understanding of Marketing strategy, planning and operating models; financial-services experience is an asset.
Added 3 hours ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
…offices globally. It provides a full suite of products and services to corporate and institutional clients through Transaction Banking (TB), Corporate and Investment Banking (CIB), and…
Added 4 hours ago
E
Guest Attendant (Part time) - Trillium Court Retirement
Extendicare
RET - Trillium Court
- Part-time
…comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings…

Customer Experience Associate - (Mandarin and/or Cantonese)

Markham, ON, Canada

$22.50 - $28.33 CAD · Part-time

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Job details

Pay: $22.50 - $28.33 CAD
Job type: Part-time
Apply by: Oct 31, 2026
Experience: High School diploma and/or 1+ years of relevant experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Work Location:

Markham, Ontario, Canada

Hours:

15

Line Of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Cantonese or Mandarin speaking

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Process deposits, withdrawals, bill payments, and other banking activities accurately while identifying customer needs and recommending suitable banking solutions. Resolve customer concerns, promote relevant products and services, and contribute to an effective team and positive customer experience.

Requirements

Requires a high school diploma and/or at least one year of relevant experience; an undergraduate degree or equivalent is an asset. Candidates should have strong organizational and communication skills, knowledge of Microsoft Office and the internet, attention to detail, and the ability to speak Mandarin or Cantonese.

Skills

Customer Service
Financial Transactions
Banking Solutions
Customer Needs Assessment
Problem Resolution
Sales And Referrals
Communication
Organization
Planning
Time Management
Attention To Detail
Microsoft Word
Microsoft Excel
Microsoft Outlook
Mandarin
Cantonese

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Customer Experience
Customer Service
Financial Transactions
Deposits
Withdrawals
Bill Payments
Banking Solutions
Customer Needs Assessment
Product Promotion
Customer Referrals
Problem Resolution
Confidentiality
Operating Procedures
Industry Regulations
Code Of Conduct And Ethics
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Mandarin
Cantonese
Operational Excellence

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