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Customer Experience Associate - Sherbrooke, King Ouest (Part-time, 15h/week)

Sherbrooke, QC, Canada

22,00$/$22.00 - 27,21$/$27.21 CAD · Part-time

Apply About employer

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Job details

Pay: 22,00$/$22.00 - 27,21$/$27.21 CAD
Job type: Part-time
Apply by: Nov 20, 2026
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

Work Location:

Sherbrooke, Quebec, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22,00$/$22.00 - 27,21$/$27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Read the full bilingual original

Work Location:

Sherbrooke, Quebec, Canada

Hours:

Line of Business:

Personal & Commercial Banking

Pay Details:

22,00$/$22.00 - 27,21$/$27.21 CAD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Aperçu du service:

À TD Canada Trust, nous sommes le personnel de première ligne de la TD. Nous nous efforçons de bâtir des liens solides et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les besoins des clients et ciblons les occasions de promouvoir les produits et les services en dirigeant les clients vers les membres de l’équipe ou les partenaires internes appropriés, tout en assurant une expérience client positive.

Joignez-vous à TD Canada Trust, et pensez comme un client, agissez en propriétaire responsable, innovez pour atteindre nos buts et exécutez avec efficacité.

Description du poste:

Pouvez-vous assurer une interaction agréable avec les clients tout en étant chaleureux? Pouvez-vous traiter des opérations financières correctement et ressentir un sentiment d’accomplissement lorsque vous offrez une excellente expérience client? Si c’est le cas, passez à la prochaine étape de votre carrière dès aujourd’hui et posez votre candidature au poste d’Associé, expérience client. Nous recherchons un champion qui peut comprendre les besoins des clients et leur proposer les solutions bancaires qui leur conviennent le mieux pour assurer une expérience client positive.

Dans le cadre de vos fonctions, vous devrez faire ce qui suit:

· Traiter des opérations financières, comme des dépôts, des retraits et des paiements de factures, conformément aux procédures opérationnelles normalisées, aux règlements du secteur, et au Code de conduite et d’éthique professionnelle de la TD

· Comprendre et déterminer les besoins des clients afin de recommander des solutions propres à ces besoins, tout en agissant avec discrétion pour les affaires confidentielles

· Répondre aux préoccupations des clients, et les résoudre, au moyen de procédures courantes et de la transmission des exceptions à un niveau supérieur, au besoin

· Atteindre les objectifs établis et d’affaires en faisant la promotion des solutions bancaires et en suivant les processus d’affaires de manière exacte et en temps opportun

· Créer un lien personnel avec les clients pour les informer adéquatement et clairement des solutions et des processus bancaires

· Aider à établir un environnement de travail positif, diversifié et équitable, en faisant valoir l’efficacité de l’équipe et en participant au rendement et au perfectionnement individuels

· Aider l’équipe en respectant les collègues, en restant dévoué et en tenant tout le monde au courant de l’état des activités de routine

· Assurer une expérience client de qualité et recommander des améliorations opérationnelles lorsque les occasions d’amélioration et d’atteinte de l’excellence opérationnelle se présentent.

Exigences du poste:

· Diplôme d’études secondaires et/ou plus d’une année d’expérience pertinente

· Diplôme universitaire de premier cycle ou équivalent, un atout

· Très bon sens de l’organisation, et solides compétences en administration, en planification et en gestion du temps, pour travailler dans un milieu au rythme rapide

· Utilisation pratique de la suite MS Office (Word, Excel et Outlook) et d’Internet

· Personne ambitieuse pouvant faire preuve d’initiative, axée sur l’exactitude et soucieuse des détails pour le traitement de plusieurs tâches et la modification des priorités

· Communicateur dynamique ayant des compétences reconnues en expérience client, qui peut établir un lien, verbalement ou par écrit, avec différentes personnes de façon calme, courtoise et efficace

Who We Are:

Colleague Development

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Apply About employer

More about this job

Responsibilities

The associate will process financial transactions such as deposits and withdrawals while providing professional advice on banking products. They are responsible for resolving customer concerns and promoting banking solutions to meet established business goals.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience, with a university degree considered an asset. Strong organizational skills, proficiency in MS Office, and the ability to communicate effectively in a fast-paced environment are required.

Skills

Customer service
Financial transactions
Problem solving
Communication
Time management
Administrative skills
MS Office
Attention to detail
Relationship building
Sales
Banking solutions

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Financial Services
Retail Banking
MS Office
Word
Excel
Outlook
Transaction Processing
Client Relations
Professional Ethics
Operational Excellence
Sales
Financial Transactions

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